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11
UV SUSPEC TED
MG SUSPEC TED
HEIGHT ERROR
INCOMPLETE NOTES
DOUBLE NOTES
SLANT NOTES
RECEIVER STACKER FULL
2390
EUR
MIX
AUTO
50
IR SUSPEC TED
2390
EUR
MIX
AUTO
50
LENGTH ERROR
UV SUSPEC TED
MG SUSPEC TED
HEIGHT ERROR
INCOMPLETE NOTES
DOUBLE NOTES
SLANT NOTES
RECEIVER STACKER FULL
2390
EUR
MIX
AUTO
50
IR SUSPEC TED
2390
EUR
MIX
AUTO
50
LENGTH ERROR
UV SUSPEC TED
MG SUSPEC TED
HEIGHT ERROR
INCOMPLETE NOTES
DOUBLE NOTES
SLANT NOTES
RECEIVER STACKER FULL
2390
EUR
MIX
AUTO
50
IR SUSPEC TED
2390
EUR
MIX
AUTO
50
LENGTH ERROR
Slant notes indicate a banknote has not been fed
straight through the machine. Make sure that the
banknotes are placed neatly and centered onto the
hopper. If this error message occurs frequently, adjust
the hopper adjustment wheel slightly (+).
A banknote with a non-conforming length has been
detected. Remove the different banknote denomination,
remove the counted notes and re-count the bundle.
Incomplete or damaged banknote. Can occur when a
torn banknote is fed through the machine. Remove and
check the banknote and press START to continue.
Problem
UV error
message
MG error
message
Size detection
does not work
Skewed note
error message
shows
Cause
• Banknote is a suspected counterfeit.
• The integrated UV features of
banknotes may become weaker when a
banknote is old / heavily used or when
it has accendentally been washed with
the laundry.
• Banknote is a suspected counterfeit.
• Some currencies are known to have
very weak MG features in certain
banknote denominations, which are
almost impossible to detect.
• Some currencies may not have MG
features integrated at all.
• All banknotes within the counted
currency are of the same height (for
example USD, CHF, CAD, AUD, HUF)
• The difference in height between the
various denominations may be too little
to detect (must be minimum 3 mm)
The banknotes are not being fed straight
through the machine.
Solution(s)
• Count the banknote again to double check if the
problem persists.
• Make sure that the device is not under direct strong
light source since this may disrupt the UV sensors.
• Clean the sensors and remove any dust that may
have accidentally blocked the sensors.
• If the banknote is in fact genuine, lower the UV
sensitivity level and count the banknote again.
• Count the banknote again to double check if the
problem persists.
• Clean the magnetic sensors with a banknote
cleaning card.
• If the banknote is in fact genuine, lower the MG
sensitivity level and count the banknote again.
Ensure the banknotes are placed neatly and are
inserted centered on the hopper. Use the hopper
guides to center the banknotes and when counting
a large stack of banknotes, guide the notes also with
your hands during counting.
TROUBLESHOOTING
ENGLISH
