30
MACHINE ACTIONS - CAUSES - SOLUTIONS
Problems
Causes Solutions
The machine does not turn on.
The machine is not connected to the
power source.
Connect the machine to the power source.
The coffee is not hot enough.
The cups are cold.
Preheat the cups with hot water.
Hot water or steam is not
dispensed.
The hole of the hot water/steam wand
is clogged.
Clean the hole of the hot water/steam using
a pin.
Make sure that the machine is turned off
and has cooled before performing this
operation.
Pannarello is dirty (if present).
Clean the Pannarello.
The coffee is not creamy
enough.
(see note)
The coffee blend is unsuitable, the
coffee is not freshly roasted or the grind
is too coarse.
Change coffee blend or adjust the grind
(section 5.2).
The machine takes a long time to
warm up or the amount of water
dispensed from the wand is too
little.
The machine's water circuit is obstructed
by limescale build-up
Descale the machine.
The brew group does not come
out.
The brew group is out of place.
Turn the machine on. Close the service door.
The brew group is automatically placed in
the correct position.
The dregdrawer is inserted.
Remove the dregdrawer
fi
rst, then the brew
group.
The machine grinds the coffee
beans but no coffee comes out.
(see note)
Water tank is empty.
Fill the water tank and prime the circuit
(section 4.4).
The brew group is dirty.
Clean the brew group (section 9.1).
The circuit is not primed.
Prime the circuit again by dispensing hot
water from the hot water/steam wand.
Rare event that occurs when the
machine is automatically adjusting the
dose.
Brew a few coffees as described in section
5.1.
The dispensing spout is dirty.
Clean the dispensing spout.
The coffee is too weak.
(see note)
Rare event that occurs when the
machine is automatically adjusting the
dose.
Brew a few coffees as described in section
5.1.
Coffee is brewed slowly.
(see note)
The coffee grind is too
fi
ne.
Change coffee blend or adjust the grind
(section 5.2).
The water circuit is not primed.
Prime the circuit again by dispensing hot
water from the hot water/steam wand.
The brew group is dirty.
Clean the brew group (section 9.1).
Coffee leaks out of the dispensing
spout
The dispensing spout is clogged.
Clean the dispensing spout and its holes.
Note: These problems can be considered normal if the coffee blend has been changed or if the machine has
just been installed; in this case wait until the machine performs a self-adjusting operation as described in
section 5.1.
Please contact customer service for any problems not covered in the above table or when the suggested
solutions do not solve the problem.
