20
Problems
Possible Causes
Resolutions
The machine does not turn on.
The machine is not plugged into an
electrical socket.
Plug the machine into an electrical so-
cket.
The machine does not operate con-
stantly.
Possible malfunction.
When the machine is not brewing, turn
off and unplug machine. Plug machine
in again and power on.
The coffee is not hot enough.
The cups are cold.
Preheat the cups with hot water.
Hot water or steam does is not di-
spensed.
The hole of the steam wand is
clogged.
Clean the hole of the steam wand with
a pin.
Before attempting to unclog the ste-
am wand be sure that the machine is
off and cool.
The Pannarello is dirty.
Clean the Pannarello.
The coffee is not creamy enough.
The blend needs to be adjusted, the
coffee is not freshly roasted, or the
grind is too coarse.
Change the coffee blend, or adjust the
grinder as described in section 5.2.
The machine requires too much
time to warm-up, or not enough
water is dispensed from the steam
wand.
The water circuit is clogged with
limescale.
Descale the machine.
The brew group cannot be remo-
ved.
The brew group is out of position.
Turn the machine on. Close the service
door. The brew group will automatically
return to the proper position.
The coffee grounds drawer is inserted.
Remove the coffee grounds drawer be-
fore removing the brew group.
The machine grinds the coffee be-
ans but no coffee comes out.
(see note)
The brew group is dirty.
Clean the brew group (section 9.1).
The dispensing spout is dirty.
Clean the dispensing spout.
Rare event that occurs when the machi-
ne is automatically adjusting the dose.
Brew a few coffees as described in sec-
tion 5.1.
The coffee is too weak.
(see note)
Rare event that occurs when the machi-
ne is automatically adjusting the dose.
Brew a few coffees as described in sec-
tion 5.1.
The coffee comes out slowly.
(see note)
The coffee is too
fi
ne.
Change the coffee blend or adjust the
grind setting as described in section
5.2.
The brew group is dirty.
Clean the brew group (section 9.1).
Coffee comes out of the top or
sides of the dispensing spout
The dispensing spout is clogged.
Clean the dispensing spout, including
the nozzles.
Note: These problems can be considered normal if the coffee blend has been changed or if the machine has
just been installed; in this case wait until the machine performs a self-adjusting operation as described in
section 5.1.
Please contact the service center for any problems not covered in the above table or when the suggested
solutions do not solve the problem.
Saeco Customer Service
USA: 1-800-933-7876
Canada: 1-514-385-5551
TROUBLESHOOTING
Summary of Contents for Sup 035DR
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