Problem
Cause
Solution
Coffee does not come
out or coffee comes out
slowly.
The AquaClean water filter
was not prepared properly for
installation.
Remove the AquaClean filter and dispense
some hot water. If this works, the
AquaClean filter was not installed properly.
Reinstall and activate the AquaClean filter
and follow all steps in chapter 'AquaClean
water filter'.
After a long period of non-use, you need
to prepare the AquaClean water filter for
use again and dispense 2-3 cups of hot
water.
The AquaClean water filter is
clogged.
Replace the AquaClean water filter every 3
months. A filter that is older than 3 months
can become clogged.
The grinder is set to a too fine
setting.
Set the grinder to a coarser (higher)
setting. Note that this will impact the
coffee taste.
The brew group is dirty.
Remove the brew group and rinse it under
).
The coffee dispensing spout is
dirty.
Clean the coffee dispensing spout and its
holes with a pipe cleaner or needle.
The pre-ground coffee
compartment is clogged
Switch off the
machine and
remove the brew
group. Open the
lid of the pre-
ground coffee
compartment
and insert the
spoon handle
into it. Move the handle up and down until
the clogged ground coffee falls down.
The machine circuit is blocked by
limescale.
Descale the machine with Philips descaler
when the machine prompts you.
The milk does not froth.
The internal cappuccinatore is
dirty or not inserted correctly.
Clean the internal cappuccinatore and
make sure that you position and insert
it correctly (see
The type of milk used is not
suitable for frothing.
Different types of milk result in different
amounts of froth and different froth
qualities.
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