Saeco SM6682/10, Manual

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19
English
Mandatory firmware updates are started automatically when the coffee machine is in stand-by mode.
During a firmware update the coffee machine cannot be used.
Troubleshooting
This chapter summarizes the most common problems you could encounter with the machine. Support
videos and a complete list of frequently asked questions are available on
www.saeco.com/care . If you are
unable to solve the problem, contact the Consumer Care Center in your country. For contact details, see the
warranty leaflet.
Problem Cause Solution
There are some coffee
residues inside my new
coffee machine. This machine has been tested
with coffee. Although it has been carefully cleaned,
there may be some coffee residues left.
However, the machine is absolutely new.
The machine is in DEMO
mode. You pressed the standby icon for
more than 8 seconds. Switch the machine on and off by
unplugging the power cord and then
plugging it in again.
The drip tray fills up
quickly / there is always
some water in the drip
tray. This is normal. The machine uses
water to rinse the internal circuit
and brew group. Some water
flows through the internal system
directly into the drip tray. Empty the drip tray daily or as soon as the
red 'drip tray full' indicator pops up
through the drip tray cover. Tip: place a
cup under the dispensing spout to collect
rinsing water that comes out of it.
The 'empty coffee
grounds container' icon
remains on. You emptied the coffee grounds
container while the machine was
unplugged from the wall socket,
or you placed it back too fast. Remove the coffee grounds container,
wait at least 5 seconds and then insert it
again.
The machine prompts to
empty the coffee grounds
container even though
the container is not full. The machine did not reset the
counter the last time you emptied
the coffee grounds container. Always wait approx. 5 seconds when you
place back the coffee grounds container.
In this way, the coffee pucks counter will
be reset to zero and the number of coffee
pucks is counted correctly.
The coffee grounds
container is too full and
the 'empty coffee
grounds container' icon
did not appear on the
display. You removed the drip tray
without emptying the coffee
grounds container. When you remove the drip tray, also
empty the coffee grounds container even
if it contains only a few coffee pucks. This
ensures that the coffee pucks counter is
reset to zero and that the number of
coffee pucks is counted correctly.
I cannot remove the brew
group. The brew group is not in the
correct position. Reset the machine in the following way:
close the service door and place back the
water tank. Switch the machine off and
back on again and wait for the lights in
the drink icons to come on. Try to remove
the brew group again. See chapter
'Removing and inserting the brew group'
for step-by-step instructions.