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11.2
Problems - Causes - Solutions
The following table indicates the possible error or alarm cause which may lead to a partial or total shutdown of the
appliance.
Problems
Causes
Solutions
The machine does not turn on.
The machine is not connected to the electric
network.
Connect the machine to the electric network.
The ON/OFF button is on "0".
Switch the ON/OFF button to "I".
The drip tray gets filled although no
water is drained.
Water is sometimes drained automatically
by the machine into the drip tray to
manage circuit rinsing and ensure
optimum machine performance.
This is a normal behaviour of the
machine.
The red icon is always displayed on
the machine.
The coffee grounds drawer has been
emptied with the machine off.
The coffee grounds drawer must
always be emptied with the machine
on.
Wait until the icon is displayed
before reinserting the drawer.
Coffee is not hot enough.
The cups are cold.
Preheat the cups with hot water.
The beverage temperature in the
programming menu is set on LOW.
Make sure that the temperature in the
programming menu is set on
NORMAL or HIGH.
Coffee does not have enough crema
(see note).
The blend is unsuitable, coffee is not
freshly roasted or the grind is too
coarse.
Change coffee blend or adjust the
grind setting as explained in the
"Coffee Grind Adjustment" chapter.
The machine takes a long time to
warm up or the amount of water
dispensed is too little.
The machine circuit is clogged by
limescale.
Descale the machine.
The brew group cannot be removed.
The brew group is out of place.
Turn on the machine.
Close the service door.
The brew group automatically returns
to the initial position.
The coffee grounds drawer is inserted.
Remove the coffee grounds drawer before
removing the brew group.
The machine grinds the coffee beans
but no coffee is brewed (see note).
There is no water.
Fill the water tank and prime the
circuit (see the "First Use - Use After
a Long Period of Inactivity" chapter).
The brew group is dirty.
Clean the brew group (see the "Brew Group
Cleaning" chapter).
The circuit is not primed.
Prime the circuit (see the "First Use -
Use After a Long Period of Inactivity"
chapter).
This might occur when the machine is
automatically adjusting the dose.
Brew some cups of coffee.
The dispensing spout is dirty.
Clean the dispensing spout.
