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TROUBLE SHOOTING
srsmith.com/en-us/customer-service/lift-troubleshooting
to view our library of pool lift
maintenance and troubleshooting videos.
Be sure the battery is fully charged before troubleshooting.
Lift does not rotate
Does lift raise or lower?
Yes.
1. Check connection to Control Box. Be sure plug is pushed in all the way.
2. Check hand control connection to Control Box for damaged pins.
3. Check connections on terminal block located on frame for loose wires.
4. Check connection cable for damage.
3. Try operating the lift using the control buttons on the front panel of the controller. If the
lift rotates when using the buttons on the control box, the hand control is likely the
problem.
5. If the lift does not rotate when using the buttons on the control box, reverse the motor
cables as follows: Locate the area on the Control Box where the cables are attached.
Swap the actuator cable from connector #2 and the 24V motor cable from connector #1.
Activate the up and down buttons on the hand control. If lift rotates, the problem is likely
the hand control. If lift does not rotate, the problem is likely the 24V motor.
6. Contact your Authorized Reseller or S.R. Smith for component replacement
information.
Does lift raise or lower?
No.
1. Check battery charge level.
2. Check battery connection.
3. Use another fully charged battery. If lift continues to not function, replace the Control
Box.
Lift does not Raise or Lower
Does lift rotate?
Yes.
1. Check connection to Control Box. Be sure plug is pushed in all the way.
2. Check hand control connection to Control Box for damaged pins.
3. Check connection cable for damage.
4. Activate the up and down buttons on the front panel of the control box. If lift raises
and lowers, the problem is likely the hand control.
5. If lift does not raise and lower when using the buttons on the control box, reverse the
motor cables as follows: Locate the area on the Control Box where the cables are
attached. Swap the actuator cable from connector #2 and the 24V motor cable from
connector #1. Activate the left and right buttons on the hand control. If lift raises and
lowers, the problem is likely the hand control. If lift does not raise and lower, the
problem is likely the Actuator.
6. Contact your Authorized Reseller or S.R. Smith for component replacement
information.
Does lift rotate?
No.
1. Check battery charge level.
2. Check battery connection.
3. Use another fully charged battery. If lift does not function, replace the Control Box.
