For Customer Services & Spare Parts please call
0345 208 8750
Opening times: Monday - Friday 8am – 8pm & Saturday 9am – 1pm
or visit us at
13
Troubleshooting
If the appliance has stopped functioning completely:
• Check the electrics in the location of the appliance.
• Check the plug has been correctly connected to the socket.
• Check the fuse in the plug.
• Are there any faults with the socket? For this purpose, try the plug of your
appliance by connecting it to a socket which you are sure is working.
If your freezer does not get cold enough:
• Turn the Thermostat control further towards 6.
• Are the doors of your freezer opened frequently and do they remain open
for long periods of time? If so, reduce the frequency and length of time the
doors are open for.
• Ensure the door is fully shut and the seal is making complete contact to the
cabinet.
• Is your appliance over-filled?
If the appliance is operating noisily (compressor noise):
• This is normal. This noise indicates that the compressor is operating
normally.
• As the compressor is being energized, it might run a bit more noisily for a
short period of time.
If the appliance is still noisy:
• Check the appliance is level. Use a spirit level if necessary. Adjust the feet at
the front base of the appliance.
• Check there is nothing behind the appliance.
• If there is a vibrating sound from the basket or the items placed on the
shelves, rearrange the items so that they are more secure.
