36
Problem solving
If the
microwave
doesn’t work
1. Clock is not set
Check that the clock has been set
2. Microwave is not plugged
in
Make sure the plug is plugged in securely in to the mains and the plug is
switched on. If it is not, remove the plug from the socket, wait 10
seconds and plug it in again securely.
3. Plug is not working
The plug socket that the microwave is plugged into may have become
faulty. Plug the microwave into another plug socket, ensure that the
socket is turned on and check if the microwave now works.
4. The plug has a blown fuse
or the mains circuit has a
blown fuse/tripped fuse
Check the plug for a blown circuit fuse or a tripped main circuit breaker.
If these seem to be working properly, test the socket with another
appliance.
5. Microwave has developed
a fault
Contact customer services to talk through the problem to see if any
solution for the fault can be found. If not and the product is in its
warranty period then the microwave should be returned to the retailer it
was purchased from for a replacement or refund.
If the
microwave
power will not
work
1. Clock is not set
Check to see whether the timer is set.
2. Door is not closed
Make sure the door is securely closed. Otherwise, the microwave will
engage or operate.
Cooking time is
prolonged
Grill and/or the Convection
Oven are not being pre-
heated
Like with conventional ovens, the grills and oven functions of
microwaves have to be pre-heated for the optimum results to be
achieved.
Please refer to the grilling and convection oven sections of the
instruction manual for the direction to achieve the optimum cooking
results.
Condensation
or excess water
1. Food that is being cooked
By the very nature of how a microwave works, it ‘excites’ the water
molecules in the food it is heating, causing them to move about and
generate heat from within the food. Often when the food heats up it
reaches the point where steam is released. Dependant on the food type
being heated (and its water content level), the length of time being
heated for – and so the amount of steam generated – it is inevitable that
some of the steam will condense and form back into water droplets
within the microwave cavity. This can usually be found on the inner walls
or most commonly on the back of the glass door. If not cleaned up, these
droplets can start to form small ‘pools’ of water.
2. Cooling vents covered
Cooling vents allow the heat and steam to escape from the microwave.
These cannot be covered as it can cause excessive water to settle inside
the microwave or the microwave to overheat.
The installation instructions in the instruction manual must be followed
or the warranty will be void.
