Ruroc LITE, Instruction Manual

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WARRANTY INFORMATION
Ruroc warrants all products to be free of defects in material or workmanship for a period of one
year from the date of purchase, subject to the provisions below.
If a Ruroc product fails due to defects in craftsmanship or materials, within the warranty period,
we will repair or replace the product free of charge provided that you promptly notify us of any
defect (in any event within 7 days) and you immediately cease to use the product in question.
Be aware that this warranty is limited to the original purchaser only. For detailed information
please see the guideline below and/or the product specification following the product.
If you have any questions regarding our products or the above warranty, please feel free to
contact our service centre by e-mail at: Info@ruroc.com
WARRANTY PROCESS:
1. Before returning any product please contact Info@ruroc.com and a member of the team
will be able to arrange a pre-paid return labels for you to send the product back to us.
2. Ensure that the returned product is washed, cleaned and dried before shipping. Dirty
and/or foul smelling helmets will be returned unprocessed, or may delay the process
with an additional surcharge.
3. Remember to include a note with your name, address and phone number, AND fill out
the returns form. Please make sure to include a short statement explaining the warranty
problem.
Alternatively, you may also return your product to the store from where you originally purchased
the product. Any Ruroc dealer is able to handle the warranty process on your behalf.
NOTE:
Damage due to wear and tear, accident, misuse, or neglect, or if you fail to store or use
a product other than in accordance with the instructions provided, or damage due to any repairs
carried out by you or a third party not authorised by us, is not covered under warranty. Please
contact our warranty department if you have any questions.
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