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Chapter 5 Maintenance and Troubleshooting 

5.1 General Troubleshooting Procedure 

 

5.2 Troubleshooting Common Faults 

Symptom 

Possible Causes 

Solution 

Forgetting the management 
interface login password 

 

Please contact Ruijie Networks 
Customer Service Department for 
technical support. 

The status indicator is not on after 
the switch is started. 

The power supply module does 
not supply power. 

The power cable is in loose 
contact. 

Check whether the power socket at the 
equipment room is normal and whether   
the power cable of the switch is in good 
contact. 

The status indicator is red. 

Fan alarm 

Temperature alarm 

Check whether the fan is blocked or 
damaged. 

Summary of Contents for RG-S3760E Series

Page 1: ...Installation Manual RG S3760E Series...

Page 2: ...means are all registered trademarks of Ruijie Networks Co Ltd and are protected by law Disclaimer The information contained in this manual may be modified without notification Ruijie Networks has trie...

Page 3: ...ention 26 2 1 5 Laser Safety 26 2 2 Installation Site Requirements 26 2 2 1 Ventilation Requirements 26 2 2 2 Temperature and Humidity Requirements 26 2 2 3 Cleanness Requirements 27 2 2 4 EMI 27 2 3...

Page 4: ...4 1 2 Connecting the Console Cable 34 4 1 3 Setting Terminal Parameters 34 4 2 Power on Startup 34 4 2 1 Checking before Power on 34 4 2 2 Checking after Power on Recommended 35 Chapter 5 Maintenance...

Page 5: ...the switch installation and application l Appendix A Connector and Connection Media l Appendix B Mini GBIC Modules Related Documents Software manual of switches covering CLI commands software configur...

Page 6: ...Conventions The symbols used in this document are described as below This symbol draws the attention of readers to some suggestions and references This symbol reminds readers to be alert of wrong ope...

Page 7: ...e X SFP port Console port Extension Module Slot RG S3760E 24 24 2 2 1 1 RG S3760E 48 48 2 2 1 1 RG S3760E 24 DC 24 2 2 1 1 RG S3760E 48 DC 48 2 2 1 1 RG S3760E 24P 24 2 2 1 1 RG S3760E 48P 48 2 2 1 1...

Page 8: ...e detailed change information consult the Ruijie Networks Extended Module Type M3000E 02SFP GT M3000E STACK SFP Port 100Base X 1000Base X RPS Type RG RPS150 RG RPS500 RG RPS1100 Unsupported RG RPS150...

Page 9: ...ng Temperature warning function EMC GB9254 1998 and FCC Class A Security compliance GB4943 2001 Dimensions w x d x h RG S3760E 24 RG S3760E 24 DC 440 x 260 x 44 mm RG S3760E 48 RG S3760E 48 DC 440 x 3...

Page 10: ...tor 5 RPS link indicator 6 Console port 7 10 100Base T adaptive Ethernet port 8 10 100Base T adaptive Ethernet port indicator 9 10 100 1000Base T adaptive Ethernet port 10 100 1000Base X SFP port 11 1...

Page 11: ...re manufactured by Ruijie Networks Unless otherwise stated other power supply modules cannot be used for power input otherwise an abnormality may occur on the switch or the switch may become damaged H...

Page 12: ...rt 10 100 1000Base X SFP port 11 10 100Base T adaptive Ethernet port indicator 12 100 1000Base X SFP port indicator Ports on the Backpanel Figure 1 6 Schematic diagram of the RG S3760E 48 backpanel 1...

Page 13: ...r the switch may become damaged Heat Dissipation System The RG S3760E 48 adopts turbine fans for heat dissipation purposes thereby ensuring the device to function normally in the specified environment...

Page 14: ...S3760E 24 DC backpanel 1 1 Grounding pole 2 DC power interface 3 Extension module slot Power Supply System The RG S3760E 24 DC adopts the DC DC power input The RG S3760E 24 DC can not only adopt the...

Page 15: ...760E 48 DC Figure 1 11 Appearance of the RG S3760E 48 DC Ports on the Front Panel Figure 1 12 Schematic diagram of the RG S3760E 48 DC front panel 1 Switch status indicator 2 Extension module indicato...

Page 16: ...E 48 DC adopts turbine fans for heat dissipation purposes thereby ensuring the device to function normally in the specified environment Sufficient space 10cm distance from both sides and the backplane...

Page 17: ...xtension port 2 status indicator 6 RPS link indicator 7 POE mode switchover button 8 Console port 9 10 100Base T adaptive Ethernet port 10 10 100Base T adaptive Ethernet port indicator 11 10 100 1000B...

Page 18: ...ower input while the AC input is unavailable the switch power supply switches to the redundant power input seemlessly At present the redundant power supply interface can be used together with the RPS1...

Page 19: ...er combo ports and one Console port The backplanel provides AC power input ports RPS input port and an extension module slot Figure 1 19 shows the appearance of the RG S3760E 48P Figure 1 19 Appearanc...

Page 20: ...ce 3 3 core AC power interface 4 Power defense shedding plug 5 Fan outlet 6 Extension module slot Power Supply System The RG S3760E 48P adopts the AC power input and redundant power input AC input Rat...

Page 21: ...he RG S3760E 24 RG S3760E 24 DC RG S3760E 24P Indicator Panel Identification Status Meaning POE indicator only for the S3760E 24P POE Solid green The port indicator indicates the switching state Solid...

Page 22: ...1 24 Off The port is not connected to a link Solid green The 100 M link that the port connects to is Up Blinking green Data at a rate of 100 M are being transceived at the port Solid yellow The 10 M...

Page 23: ...Troubleshooting Common Faults Extension module indicator Module Off There is no extension module or the extension module is not correctly installed Solid green The extension module is correctly instal...

Page 24: ...ink that the port connects to is Up Blinking green Data at a rate of 1000 M are being transceived at the port Solid yellow The 100 M link that the port connects to is Up Blinking yellow Data at a rate...

Page 25: ...ff all power supplies and dismantle all power modules 2 1 3 Electric Safety Observe local regulations and specifications when performing electric operations Relevant operators must be qualified Carefu...

Page 26: ...e normal ventilation After various cables have been connected they should be arranged into bundles or placed on the cabling rack to avoid blocking the air inlets 2 2 2 Temperature and Humidity Require...

Page 27: ...sion of the metal and the aging of some parts The equipment room should be protected from the intrusion of harmful gases such as sulfur dioxide sulfured hydrogen nitrogen dioxide and chlorine whose re...

Page 28: ...ly and the enclosure in the equipment electric shock may occur 2 3 2 Lightning Grounding The lightning protection system of a facility is an independent system that consists of the lightning rod downl...

Page 29: ...nce conducts from one unit to another Conducted interference often affects the power supply of the equipment but can be controlled by a filter Radiated interference may affect any signal path in the e...

Page 30: ...The RG S3760E series are not provided with a tool kit Please prepare tools on your own...

Page 31: ...2 Confirmations before Installation Before installation please confirm the following points Whether sufficient airflow is available for the switch Whether the requirements of the switch for temperatu...

Page 32: ...elding should be adopted For example use interface cables to shield cables Interface cables should be laid inside the equipment room Outdoor cabling is prohibited avoiding damages to device signal int...

Page 33: ...around the switch can flow freely 3 4 Checking after Installation Before checking the installation switch off the power supply so as to avoid any personal injury or damage to the component due to con...

Page 34: ...Step 2 Connect one end of the console cable RJ45 to the console port of the switch 4 1 3 Setting Terminal Parameters Step 1 Start the PC and run the terminal simulation program on the PC such as Termi...

Page 35: ...e parameters are already configured 4 2 2 Checking after Power on Recommended After power on you are recommended to perform the following checks to ensure the normal operation of follow up configurati...

Page 36: ...tworks Customer Service Department for technical support The status indicator is not on after the switch is started The power supply module does not supply power The power cable is in loose contact Ch...

Page 37: ...uration has the common working mode with the connected switch The fiber port cannot be connected The Rx and Tx ends are connected reversely The interconnected optical module type does not match The fi...

Page 38: ...hematic diagram for the four twisted pairs of the 1000BASE T Straight Through Crossover Switch Switch 1TP0 1TP0 2TP0 2TP0 3TP1 3TP1 6TP1 6TP1 4TP2 4TP2 5TP2 5TP2 7TP3 7TP3 8TP3 8TP3 Switch Switch 1TP0...

Page 39: ...orts select single mode or multiple mode optical fibers for connection according to the fiber module connected The connection schematic diagram is shown in Figure A 4 Figure A 4 Schematic diagram for...

Page 40: ...10 1310 Multi mode optical fiber 62 5 125 N A 2km 14 14 IEEE802 3 FE SFP LH15 SM1310 1310 Single mod e optical fiber 9 125 N A 15km 8 8 Mini GBIC SX 850 Multi mode optical fiber 62 5 62 5 50 0 50 0 16...

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