5 Maintenance and Troubleshooting
5.1 General Troubleshooting Procedure
5.2 Troubleshooting Common Faults
Symptom
Possible Causes
Solution
Forgetting the
management interface
login password
A password is manually configured but
it is forgotten.
Please contact Ruijie Networks Customer Service
Department for technical support.
The status indicator is
not on after the switch
is started.
The power supply module does not
supply power.
The power cable is in loose contact.
Check whether the power socket at the equipment
room is normal and whether the power cable of the
switch is in good contact.
The status indicator is
red.
Fan alarm
Temperature alarm
Power alarm
Check whether the fan stops working or is
damaged.
Temperature alarm: the switch already stops the
normal service exchanges. Check in time the
working environment of the switch, clean the dust
on the cabinet and reinforce the refrigeration effect.
Power alarm: the power module problem may be:
1) The power module is in place but no power cord
is connected. Please power on the module or
