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t r o U B l e s h o o t i n g g U i d e
ProBleM
PossiBle CaUse
solUtion
the Cd-roM cannot run
automatically
• Right-click the icon of your CD driver, then select
open
. Double-click the
dUalphonesetup.exe
file to enter the installation process.
Contact list/user status returns
PC not available message
• Please check as follows: If the base station is
powered on.
• If the USB driver is functioning properly and the
USB plug is connected successfully.
• If you are signed into Skype.
• If the DUALphone Suite is running and shows
that the connections are successful.
• Start and sign into Skype.
• Make sure the DUALphone Suite is installed and running.
• Verify that the USB driver is functioning properly and the USB plug is properly
connected.
• Verify that the setting of Skype can allow DUALphone Suite to access it.
i cannot call an ordinary phone
number
• 00/011 or country code is omitted.
• Your Skype account has too little of no credit.
• The handset loses its link.
• Enter 00/011 and country code before the number dialled.
• Buy more Skype credits.
• Verify that the link is successful.
Bad audio quality
• There may be interference from nearby electrical
appliances.
• The base station is installed in a room with thick
walls, or the handset is too far way from the
base station.
• The quality of the network is not good, or the
audio device is not good enough.
• Move the PC to a different location.
• Move the handset closer to the base station.
• Get an audio device with higher quality.
Summary of Contents for DualPhone 3058
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