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Quick Start Guide

Cisco IP Phone 7914
Expansion Module

Introduction to the Cisco IP Phone 7914 Expansion
Module

Installing the 7914 Expansion Module

Features

How to Use the 7914 Expansion Module

Troubleshooting

Technical Specifications

For More Information

Obtaining Technical Assistance

Summary of Contents for CP-7914

Page 1: ...ule 1 Introduction to the Cisco IP Phone 7914 Expansion Module 2 Installing the 7914 Expansion Module 3 Features 4 How to Use the 7914 Expansion Module 5 Troubleshooting 6 Technical Specifications 7 For More Information 8 Obtaining Technical Assistance ...

Page 2: ...pansion Modules to your IP Phone When you use two Expansion Modules you have 28 additional line appearances and or speed dial numbers or a total of 34 line appearances and or speed dial numbers 2 Installing the 7914 Expansion Module You can attach one or two 7914 Expansion Modules to your IP Phone Read all of the topics in this section to safely install your 7914 Expansion Module Before You Begin ...

Page 3: ...hone 7914 Expansion Module One RS 232 cable One Quick Start Guide One Warranty Card Footstand Kits In addition to the package list items you will also need a Footstand Kit separate orderable item If you are attaching one 7914 Expansion Module you need to have the single Footstand Kit If you are attaching two 7914 Expansion Modules you need to have the double Footstand Kit The Footstand Kit contain...

Page 4: ...tion Guide for Cisco CallManager Warning This warning symbol means danger You are in a situation that could cause bodily injury Before you work on any equipment be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents Power over the Ethernet to your Cisco IP Phone 7960 With one or two Expansion Modules you need a power supply unit ...

Page 5: ...phone network voltage TNV circuits LAN ports contain SELV circuits and WAN ports contain TNV circuits Some LAN and WAN ports use RJ 45 connectors Use caution when connecting cables The following warnings apply when you use the external power supply with the 7914 Expansion Module Warning This product relies on the building s installation for short circuit over current protection Ensure that a fuse ...

Page 6: ...ns and corresponding illustrations that follow for each of these high level steps Caution To ensure a successful installation verify with your system administrator that your phone is ready for the 7914 Expansion Module and that Cisco CallManager is installed and configured for the 7914 Expansion Module See the Cisco IP Phone Administration Guide for Cisco CallManager for more information Make sure...

Page 7: ...ed Step 4 On the footstand locate the two foot pins Step 5 Using a flat head screwdriver carefully push away from your body on one of the foot pins to release it Then carefully push away from your body on the other foot pin to release it Note You may have to lift and hold the IP Phone to support it when pushing the foot pins Step 6 Lift off the footstand and store it separately 63147 ...

Page 8: ...bar is firmly fastened to the IP Phone 3 Connect the 7914 Expansion Module to the Support Bar To connect the Expansion Module to the support bar follow these steps Step 1 Position the phone so that the front of the phone is facing up Step 2 Line up the two open slots on the bottom of the 7914 Expansion Module with the two hooks on the support bar Insert the hooks into the slots and then rotate the...

Page 9: ...9 Note If you are installing two Expansion Modules repeat Steps 2 and 3 for the second Expansion Module ...

Page 10: ...Note If you are installing a second 7914 Expansion Module continue with Steps 3 and 4 Otherwise go to the 5 Connect the Power Supply section on page 11 Step 3 Plug one end of the second RS 232 cable into the RS 232 jack with the out icon underneath on the 1st Expansion Module Step 4 Plug the other end of the second RS 232 cable into the RS 232 jack with the in icon underneath on the 2nd Expansion ...

Page 11: ...e one Expansion Module connect the power supply unit to the AC adaptor port on the Expansion Module and plug the other end into a standard electrical power outlet in the wall 1 RS 232 cable connection to the RS 232 jack on the IP Phone 2 RS 232 cable connection to the RS 232 jack on Expansion Module 1 3 2nd RS 232 cable connection to the RS 232 jack on Expansion Module 1 4 2nd RS 232 cable connect...

Page 12: ...connect the original IP Phone power supply unit to the AC adaptor port on the IP Phone and plug the other end into a standard electrical power outlet in the wall you have two Expansion Modules then connect a second power supply unit to the AC adaptor port on the Expansion Module closest to the IP Phone and plug the other end into a standard electrical power outlet in the wall Step 2 Reconnect the ...

Page 13: ...ith the two open slots on the support bar Note There are four positions in each of the three sets of open slots on the support bar This lets you choose the angle of the footstand Step 3 Insert the footstand hooks into the support bar and push in slightly to make the connection 1 Slots on the support bar 2 Hooks on the footstand 3 Insert and rotate footstand to connect to support bar ...

Page 14: ...ighted buttons will all light steady red Then the LCD screen refreshes and the lighted buttons will all go off and any line appearances will be displayed in the LCD screen You can then start using the Expansion Module 3 Features The 7914 Expansion Module includes the following features ...

Page 15: ...for your Director at extension 12345 You look at your 7914 Expansion Module and see that your Director has a call in progress with another party and also has another call on hold Looking down the 7914 Expansion Module LCD screen you note that another 1 LCD screen Displays either the phone number speed dial number or name or other text label assigned to each button Icons indicating line status appe...

Page 16: ...n configure your speed dial numbers To configure speed dial numbers follow these steps Step 1 Use your Web browser to access the URL provided by your system administrator The Cisco IP Phone User Options logon page appears Step 2 Enter your user ID and your password and click Log On The User Options Menu page appears Step 3 From the Select a device or device profile to configure drop down list box ...

Page 17: ...l Settings for Line Extension Module 2 You can set up speed dial numbers 19 32 Refer back to Steps 9 and 10 Step 9 After you configure all your speed dial numbers click Update The LCD screen on the Cisco IP Phone 7960 flashes for an instant and redisplays The lighted buttons on the Expansion Module s go dark and then shine steady red Next the 1st lighted button on the first Expansion Module flashe...

Page 18: ...pansion Module If you have a second Expansion Module continue with Step 5 Otherwise go to Step 7 Step 5 If you have a second Expansion Module press Next The Expansion Module 2 Contrast screen appears Press the Up and Down softkeys to obtain the desired contrast on the 2nd Expansion Module do not have a second Expansion Module press the Exit softkey to accept and save your changes 5 Troubleshooting...

Page 19: ...re all red Verify with your system administrator that your 7914 Expansion Module is defined in Cisco CallManager Lighted buttons on the second 7914 Expansion Module are all amber Verify with your system administrator that your 7914 Expansion Module is defined in Cisco CallManager Specification Value or Range Operating Temperature 0 to 40 C 32 to 104 F Operating relative humidity 10 to 95 non conde...

Page 20: ... Switchcraft 760 or equivalent Regulatory Compliance The 7914 Expansion Module meets the following regulatory compliance and safety standards Specification Description Regulatory Compliance Products bear CE Marking indicating compliance with the 89 366 EEC 73 23 EEC directive which includes the following safety and EMC standards Safety UL 1950 CSA C22 2 No 950 EN 60950 IEC 60950 EMC FCC Part 15 CF...

Page 21: ...er Guide Provides instructions to end users for using the IP Phone http www cisco com univercd cc td doc product voice c_ipphon index htm Cisco CallManager documentation Provides instructions for using the Cisco CallManager Administration application to configure IP Phones and services http www cisco com univercd cc td doc product voice c_callmg index htm Obtaining Documentation These sections exp...

Page 22: ...ntation CD ROM through the online Subscription Store http www cisco com go subscription Nonregistered Cisco com users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters California U S A at 408 526 7208 or elsewhere in North America by calling 800 553 NETS 6387 Documentation Feedback You can submit comments electronically on Cisco com In t...

Page 23: ...co com is a highly integrated Internet application and a powerful easy to use tool that provides a broad range of features and services to help you with these tasks Streamline business processes and improve productivity Resolve technical issues with online support Download and test software packages Order Cisco learning materials and merchandise Register for online skill assessment training and ce...

Page 24: ...vice contracts when applicable Cisco TAC Web Site You can use the Cisco TAC Web Site to resolve P3 and P4 issues yourself saving both cost and time The site provides around the clock access to online tools knowledge bases and software To access the Cisco TAC Web Site go to this URL http www cisco com tac All customers partners and resellers who have a valid Cisco service contract have complete acc...

Page 25: ...neer automatically opens a case To obtain a directory of toll free Cisco TAC telephone numbers for your country go to this URL http www cisco com warp public 687 Directory DirTAC shtml Before calling please check with your network operations center to determine the level of Cisco support services to which your company is entitled for example SMARTnet SMARTnet Onsite or Network Supported Accounts N...

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