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Cisco TAC Escalation Center
The Cisco TAC Escalation Center addresses priority level 1 or
priority level 2 issues. These classifications are assigned when
severe network degradation significantly impacts business
operations. When you contact the TAC Escalation Center with
a P1 or P2 problem, a Cisco TAC engineer automatically opens
a case.
To obtain a directory of toll-free Cisco TAC telephone numbers
for your country, go to this URL:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
Before calling, please check with your network operations
center to determine the level of Cisco support services to which
your company is entitled: for example, SMARTnet, SMARTnet
Onsite, or Network Supported Accounts (NSA). When you call
the center, please have available your service agreement number
and your product serial number.
