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8x8 HDBT Video Matrix Switch
VHD-8
6
RTI warrants new products for a period of three (3) years (excluding consumables such as
rechargeable batteries which are warrantied for one (1) year) from the date of purchase
by the original purchaser (end user) directly from RTI / Pro Control (herein referred to as
“RTI”), or an authorized RTI dealer.
Warranty claims may be initiated by an authorized RTI dealer using the original dated sales
receipt or other proof of warranty coverage. In the absence of the receipt of purchase from
the original dealer, RTI will provide warranty coverage extension of six (6) months from the
date code of the product. Note: RTI warranty is limited to the provisions set forth in this
policy and does not preclude any other warranties offered by third parties who are solely
responsible for those other warranties.
Except as specified below, this warranty covers defects in product material and
workmanship. The following are not covered by the warranty:
• Product purchased via unauthorized sellers or internet sites will not be serviced-
regardless of purchase date.
• Damages caused by accident, misuse, abuse, neglect or acts of God.
• Cosmetic damage, including, but not limited to, scratches, dents and normal wear and
tear.
• Failure to follow instructions contained in the Product Installation Guide.
• Damages due to products used in an application or environment other than that for
which it was intended, improper installation procedures or adverse environmental
factors such as incorrect line voltages, improper wiring, or insufficient ventilation.
• Repair or attempted repair by anyone other than RTI and Pro Control or authorized
service partners.
• Failure to perform recommended periodic maintenance.
• Causes other than product defects, including lack of skill, competence or experience of
user.
• Damage due to shipment of this product (claims must be made to the carrier).
• Altered unit or altered serial number: defaced, modified or removed.
RTI is also not liable for:
• Damages caused by its products or for failure of its products to perform, including any
labor costs, lost profits, lost savings, incidental damages, or consequential damages.
• Damages based upon inconvenience, loss of use of the product, loss of time,
interrupted operation, commercial loss, any claim made by a third party or made on
behalf of a third party.
• Loss of, or damage to, data, computer systems or computer programs.
RTI’s liability for any defective product is limited to repair or replacement of the product, at
the sole discretion of RTI.
In cases where the warranty policy conflicts with local laws, the local laws will be adopted.
If any component of your VHD HDBT Video Matrix needs service, please contact Remote
Technologies Incorporated by telephone, fax or E-mail for return information.
Please
do not return products to Remote Technologies Incorporated without return
authorization
.
LIMITED WARRANTY