19
It’s Under Control
®
If you are having problems with your T1-B Universal System Controller,
please read the information below before contacting technical support.
If you continue to have problems, see Chapter 6 for more information on
contacting RTI technical support.
USB COMMUNICATION PROBleMS
Make sure the battery pack connector is attached properly and the
battery is charged.
Verify that your PC is using Windows 2000® or higher. The
TheaterTouch Designer software requires a USB device driver that may
not be installed on earlier versions of Windows.
Make sure you are using the programming cable that was supplied by
RTI and that both ends are connected securely.
Make sure the PC detects the presence of the T1. If it doesn’t, unplug
the USB cable, wait for about ten seconds, and plug it in again.
If the download fails after some data has been transferred, try
resending the program.
IR CODe PROBleMS
If you are using an IR repeater system, make sure it is working
correctly with the original OEM remote. If not, you will need to
troubleshoot the IR repeater system.
If you are still having problems, try adjusting the IR code “Minimum
Repeats” value in the
Integration Designer™
programming software.
If the IR code is executed inside a macro that contains multiple IR
codes, try inserting a small time delay before the problem code. If
there already is a delay, try increasing it.
CHAPTeR 5 | TROUBleSHOOTING