Document Number 900-20571 Rev. A
12
Design and Manufacture of Video Pipeline Inspection Systems
A Full Service Company
SALES SERVICE PARTS
LIMITED WARRANTY POLICY
R.S. Technical Services, Inc. (RST) warrants all items of our manufacture for defects in materials and / or workmanship for
one (1) years from date of receipt by the Customer.
(unless otherwise stated)
This policy is limited to items manufactured by RST. i.e. Camera, Reels, Controllers, Data Displays, Winches and Tractor
Transport Vehicles.
In the event of any malfunction of failure of the equipment, the customer is required to request authorization from RST to
return defective parts or components by calling the RST toll-free number-
1-800-767-1974
and requesting a MRA
number. (see Figs. 1 & 1A for an example of the form.)
The returned parts or components shall include a packing list, part identity, and the reason for the return of the part.
Freight costs are the responsibility of the Customer unless otherwise agreed to by RST.
All in warranty equipment in need of repair shall be shipped to:
R.S.Technical Services, Inc.
or
R.S.Technical Service, Inc
1327 Clegg St.
292 Midland Trail
Petaluma, CA 94954
Mt. Sterling, KY 40353
RST shall at our option, repair or replace any defective part or component in our service facility, or ship the customer a
replacement component or part.
The customer shall return the defective part or component within ten (10) working days after receipt of the replacement for
credit.
Not covered by this policy are expendable or wear-out items i.e. light bulbs, drive belts, cable connectors.
The generator, monitors, VCRs and air conditioner shall be covered by the Manufacturer’s warranty and any services shall
be referred to each Manufacturer’s service organization.
No warranty shall be applicable to malfunctions due to damage, neglect, wear, misuse, or improper handling or repairs to any
part of the equipment.
Improper repairs are deemed to be repairs made by persons other than factory authorized personnel or repairs not made in
accordance with and covered by the manufacturer’s service manuals, or repairs utilizing parts or materials not equal to those
furnished by the manufacturer.
NOTE:
Any un-authorized repairs of any RST equipment will invalidate the warranty.
The responsibility of R.S.Technical Services is set forth above.
RST shall not be liable for any consequential or incidental damages to persons or property resulting from use of or any
breach of warranty expressed or implied, to this (these) products.
