9
TROUBLESHOOTING
Note: when counting and detecting is not accurate, please check the machine as follows:
Problem
Reason
Solution
Bills get damaged
Hopper Tension is
too tight
To loosen the tension, please turn the bill thickness adjuster
(located on the top of the machine) one notch to the right (+).
Repeat bill counting and adjust if problem continues.
Machine runs slow
Hopper Tension is
too tight
To loosen the tension, please turn the bill thickness adjuster
(located on the top of the machine) one notch to the right (+).
Repeat bill counting and adjust if problem continues.
Bills eject from the machine
Hopper Tension is
too loose
To tighten the tension, please turn the bill thickness adjuster
(located on the top of the machine) one notch to the left (-).
Repeat bill counting and adjust if problem continues.
Display shows miscount
Hopper Tension is
too loose
To tighten the tension, please turn the bill thickness adjuster
(located on the top of the machine) one notch to the left (-).
Repeat bill counting and adjust if problem continues.
Machine stops and shows EA2, EA3
The position of the
thickness
adjustment know
is not correct.
Adjust the adjustment knob counterclockwise (towards “-“).
After reaching the batch number,
the machine does not start when the
notes are taken off the stacker.
Too much dust on
stacker sensor
Clean the sensor
Counting display window displays
“0” but does not count.
Dust on the
counting sensor
Clean the sensor
