Rowenta Clean&Steam Multi, Manual, Page: 13 / 114

13
EN
PROBLEMS POSSIBLE CAUSES SOLUTIONS
The appliance is not
cleaning the floor very
well.
The pad is saturated. Clean the pad.
The appliance is no longer
lighting up.
The on/off button is not position “off”. Turn it on.
Your appliance is not connected to the
power supply.
Check that the power cord is plug-
ged in.
The floor is very wet after
steaming.
The pad is too wet.
Clean it, use the Eco steam
position, or install a new pad.
Brown stains are visible on
the floor after use.
You are using chemical descaling
products or additives in the water tank.
Never add any products to the
water tank. Contact an Approved
Service Centre.
The vacuum function does
not work
The portable steam cleaner is not well
connected
Check the condition of the
connectors and the proper clipping
of the portable steam cleaner
Steam does not come out
of the accessories
Accessories are clogged or there is no
clean mode selected
Change accessories or select Eco/
Max position and press the steam
button.
Steam is escaping from the
side of the appliance.
Limescale builds up on the heating
element.
Check if the appliance works
without the flexible hose and its
accessories. In that case, change
the flexible hose and/or its
accessories.
Otherwise, contact the Groupe
SEB Consumer Service or go to the
nearest Authorized Service Centre.