Rowe StarLink DLW-1, Field Service Manual And Parts Catalog

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Section 6: Network
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INSTALLING THE DESIGNATED LINE
DSL:
If the venue is in an area where DSL is available, Ecast will order the installation of this technology. The time line
for getting DSL installed in a venue is slightly longer than dial-up, but the technology is preferable as it provides a
faster Internet connection.
The following are the steps for installing DSL in the venue.
Step 1: The venue will receive the router box via mail from a third party or the installer.
Step 2: Ecast will notify when the router has been shipped and the venue is ready for the final line installation by
calling the Operator or sending an instruction sheet specific to the venue via mail, fax, or e-mail.
Step 3: The final line installation date and time can be set up per the Operator’s, DSL Providers’s, and venue’s
convenience. Ecast encourages the Operator to be present at the time of installation to direct the technician
where to install the line. If this is not possible, the selection can be made prior to the installation as long
as someone at the venue can direct the technician.
Step 4: The router should also be installed at this time (see INSTALLING THE ROUTER below).
Step 5: Call Ecast and inform that the line is in.
Dial-Up:
Dial-up is the default option that is available to every venue if DSL isn’t. The Internet connection is brought to the
bar via a standard telephone line. Ecast will order the dial-up Internet through our partner, Global Crossing, but the
line will be installed by a local telephone carrier.
NOTE:
Dial-up line installation differs from DSL line installation in the procedure. Be careful not to confuse
the two if your venues use both technologies. Also, the router will be sent to the Operator as
opposed to the venue.
The following are the steps for installing the Dial-up line in the venue.
Step 1: The router box will be sent directly to the Operator via mail from Ecast.
Step 2: Ecast will notify when the router has been shipped and the venue is ready for the final line installation by
calling the Operator or sending an instruction sheet specific to the venue via mail, fax, or e-mail.
Step 3: The final line installation date and time can be set up per the Operator’s, local telephone carrier’s, and
venue’s convenience. Ecast encourages the Operator to be present at the time of installation to direct the
technician where to install the line. If this is not possible, selection can be made prior to the installation as
long as someone at the venue can direct the technician.
Step 4: The router should also be installed at this time (see INSTALLING THE ROUTER below).
Step 5: Call Ecast and inform that the line is in.