October 6, 2005 v3.0
13.
Press enter and then the up arrow to verify DHCP is set to No. If it is set to Yes, simultaneously press
and hold the up and down buttons to toggle DHCP to No. Then press enter to return to the main
menu.
14.
Adjust the volume levels as necessary.
15.
Call Muzak NOC at 800 327.6549 to verify remote control (if using an Encompass CM3) and
register the NextBox to receive content updates.
16.
The NextBox door will lock automatically when closed.
FAQs
Q: I have no display after powering the NextBox.
A: Make sure the VGA cable is securely plugged into the video port on the display engine. Also make sure
the display engine is powered on.
Q: I hear a beeping sound coming from inside the NextBox.
A: The CM3 beeps when the satellite signal is lost. Verify the RG6 coaxial cable is plugged into the back of
the NextBox and the internal jumper is connected to the Encompass CM3. Verify alignment of the satellite
antenna. A line amp may be needed if the RG6 coaxial cable is too long.
Q: What are acceptable signal readings on the Encompass CM3?
A: The EsNo must be at least 10.2 and the AGC must be at least 200.
Q: I’m not getting my updates.
A: Make sure the Encompass CM3 signal strength is good. If not, check antenna alignment, line amps, etc.
Also verify that the Encompass CM3 is plugged into the unswitched power plug. After verification, call
NOC at 800 327.6549 and request a group beep.
Q: The touch screen doesn’t work.
A: Verify the serial connector is securely plugged into the Serial A port on the display engine. If so, recycle
the NextBox power by using the rear power switch.
Troubleshooting
•
Should you encounter any problems, contact Muzak NOC at 800 327.6549 for assistance.
Maintenance
•
Music updates will be automatically delivered via satellite to locations using Encompass
CM3s. Sites with Encompass CM1s will receive updates via CD-ROM.
•
The NextBox display may be cleaned with any standard window cleaner.
•
A wood furniture cleaner should be used to clean the NextBox cabinet.
