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56
FAULT IDENTIFICATION FORM (RMA)
To:
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PLEASE FILL IN ALL AREAS. CUSTOMER INFORMATION:
UÊ
Date ........................ Company: ...............................................................................
UÊ
Name and surname of the holder
*
: ............................................................................
UÊ
Company address
*
: ................................................................................................
City
*
:...................................................................................... ZIP code
*
: .............
UÊ
Address delivery/pickup, a subsidiary of
*
: ..................................................................
City
*
:...................................................................................... ZIP code
*
: .............
UÊ
VAT
*
: ...................................................................................................................
UÊ
Tax code
*
: ............................................................................................................
UÊ
Telephone: ..............................................................................................................
UÊ
*
: .................................................................................................................
UÊ
Reference person: ..................................................................................................
UÊ
Bank support
*
: .......................................................................................................
UÊ
IBAN code
*
:...........................................................................................................
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please communicate the name and surname of the owner.
METER INFORMATION:
UÊ
Meter Model: ..........................................................................................................
UÊ
Purchase date: ........................................................................................................
UÊ
Copy and invoice number (if under warranty): ................................................................
UÊ
Bought from: ..........................................................................................................
UÊ
Software Version (SW): ....................................................................................
(optional)
UÊ >À`Ü>ÀiÊ6iÀÃÊ7®
: ...................................................................................
(optional)
UÊ
Serial Number (S.NO): ...............................................................................................
NOTE:
the information relevant to: model, serial number, firmware/hardware version are shown on the first
display after you switch on (start up), or on the meter’s information display in the configuration menu. If the
meter does not switch on, you can find the meter’s serial number on the label placed on the back of the meter.
DETAILED and ACCURATE DESCRIPTION OF FAULT:
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vÀÊiÝ>«iʺVÊÃÌÀÕiÌ»ÊÀʺÜ>ÀÊÃÌÀÕiÌ»]Ê>vÌiÀÊ°ÊÕÌiÃÊvÊ«iÀ>Ì]ÊiÌV°
We suggest you provide photographs of the damaged parts or attach a movie that shows the problem on the display.
If descriptions of the fault are incomplete and we are unable to reproduce the fault in our laboratories, we may have to
resend you the instrument unrepaired.
.................................................................................................................................
...............................................................................................................................
...............................................................................................................................
...............................................................................................................................
...............................................................................................................................
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(*) add lines if more space is needed for your description.
TIMING OF REPAIRS:
The applicable Repair times are
10 working days
(barring unforeseen circumstances)
.
WARRANTY REPAIRS:
Repairs are guaranteed for
3 months
on the same intervention.
DO NOT SEND ROVER YOUR INSTRUMENT
UNTIL YOU HAVE REQUESTED AND RECEIVED OUR “RMA” AND BAR
CODE, WITH SHIPMENT INSTRUCTIONS, OTHERWISE THE INSTRUMENT
WILL BE REJECTED ON ARRIVAL AT ROVER.
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