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SERVICE NOTES and GUARANTEE REGULATIONS
(CEE and EXTRA CEE)
ROVER Laboratories. S.p.A. has a standard guarante period of 12 months.
This is extended to 24 months for countries within the European Community, and in any case, in
accordance with the laws and/or possible regulations applied in your country.
GUARANTEE REGULATIONS:
1. IMPORTANT: the guarantee is valid only upon the presentation of invoice or receipt to ROVER
Laboratories S.p.A. The purchase date must be clearly indicated on the invoice/receipt.
2. The guarantee covers the replacement free of charge of parts only, when malfunctioning
is solely due to manufacturing faults. The faults must be indentified and defined by ROVER
personnel only.
3. The guarantee is void if:
a. the equipment is tampered with or repaired by non-authorized personnel
b. damage is found, caused by the incorrect use of the equipment, without following the advice
explained in the User’s Guide accompanying the equipment.
c. damage is found caused by the use of the equipment in unsuitable working environments.
4. The following parts are not covered by the guarantee:
a. Parts subject to wear, such as aesthetic ones, keyboard, plastic chassis, etc.
b. Batteries.
c. Bags and carrying cases, including shoulder straps.
5. The equipment can not be replaced and the guarantee is extended after the repair of a fault.
SERVICE NOTES AND PROCEDURES:
6. The equipment can only be repaired by the manufacturer or by an authorized ROVER
Laboratories service center:
a. Before returning the meter for repair, always contact the distributor where you purchased
the unit or an authorized service center if present in your area to obtain the return
procedure for your analyzer. If no authorised ROVER service centers are available in your
area, please contact ROVER Laboratories S.p.A. directly at the following data:
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+39 030 990 6894 Fax number
b. Important: please take note that non-authorised returns for repair to ROVER Laboratories
S.p.A. will be rejected.
c. When returning the meter, always send it with the following documentation attached:
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the fully-compiled FAULT IDENTIFICATION FORM
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transport document
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the eventual request for an estimate of repair costs
d. Please note that the request for an estimate of repair costs must be submitted upon
return of the analyzer with a written note. If the repair cost estimate is not accepted,
ROVER Laboratories reserves the right to charge the customer for the estimate costs
analysis.