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Frequently asked questions
9.4.TROUBLESHOOTING
My ANT+
device doesnot detect the power
TM
sensor.
First of all make sure that your ANT+
TM
device has
the power sensor option active, then pair the
power meter with the device.
Read the user manual to correctly pair your power
meter with your ANT+
TM
device. The first step is to
activate the power meter by riding a few meters (a
2.5 kg force must be applied on the pedals). Take
into account that after two minutes of
inactivity, your power meter enters hibernation
mode to reduce battery consumption.
My INspider does not activate even after applying
force to the pedals.
Check to see if the battery is charged enough. For
that purpose, apply some force on one of the pedals
and check if the LED light blinks in green or yellow. If it
blinks red you need to recharge the battery. It if doesn’t
blink, try to connect the charger and see if the LED
starts blinking. If the LED light does not blink in any
of these cases, contact your ROTOR dealer or local
distributor for more information.
My power meter does not connect with my
Bluetooth® Smart device.
Follow the instructions in the user manual to correctly
pair your power meter with your Bluetooth® Smart
device.
Make sure that the power meter is active. Keep in mind
that after two minutes of inactivity it will enter
hibernation mode. You will need to activate the power
meter again if this happens.
How do I get spare parts?
Please contact your ROTOR dealer or local distributor.
Do not try to disassemble your power meter’s parts
except to install it. Improper handling will void the
warranty.
Who do I contact for warranty issues?
Please contact your ROTOR delaer or local distributor.
ROTOR provides two years of warranty for all its
products in compliance with European law.
What kind of support can I expect if I need
assistance with my INspider?
You will find all the necessary information about
installation and how to use INspider by visiting:
http://power.rotorbike.com/
If you have any questions, suggestions or technical
service requests, contact your retailer or local
distributor. You can also contact ROTOR technical
service directly by emailing:
My power meter connects with the computer but not
with the computer device.
If the meter is correctly paired and active and connects
with the computer (with the
U s e r S o f t w a r e )
without
any problem but does not connect to the computer
device on your bicycle, it is possible that the cranks
are still in fast mode.
To avoid this, always disconnect your power meter
from the
U s e r S o f t w a r e
before closing the program.
