Ross PS-8102, User Manual, Page: 29 / 32

DFR-8110A(-C) User Manual (Iss. 03) Service Information • 5–3
Warranty and Repair Policy
The RossGear DFR-8110A(-C) is warranted to be free of any defect with respect to performance,
quality, reliability, and workmanship for a period of FIVE (5) years from the date of shipment
from our factory. In the event that your RossGear DFR-8110A(-C) proves to be defective in any
way during this warranty period, Ross Video Limited reserves the right to repair or replace this
piece of equipment with a unit of equal or superior performance characteristics.
Should you find that this RossGear DFR-8110A(-C) has failed after your warranty period has
expired, we will repair your defective product should suitable replacement components be
available. You, the owner, will bear any labor and/or part costs incurred in the repair or
refurbishment of said equipment beyond the FIVE (5) year warranty period.
In no event shall Ross Video Limited be liable for direct, indirect, special, incidental, or
consequential damages (including loss of profits) incurred by the use of this product. Implied
warranties are expressly limited to the duration of this warranty.
This RossGear DFR-8110A(-C) User Manual provides all pertinent information for the safe
installation and operation of your RossGear Product. Ross Video policy dictates that all repairs to
the RossGear DFR-8110A(-C) are to be conducted only by an authorized Ross Video Limited
factory representative. Therefore, any unauthorized attempt to repair this product, by anyone
other than an authorized Ross Video Limited factory representative, will automatically void the
warranty. Please contact Ross Video Technical Support for more information.
In Case of Problems
Should any problem arise with your RossGear DFR-8110A(-C), please contact the Ross Video
Technical Support Department. (Contact information is supplied at the end of this publication.)
A Return Material Authorization number (RMA) will be issued to you, as well as specific
shipping instructions, should you wish our factory to repair your RossGear DFR-8110A(-C). If
required, a temporary replacement module will be made available at a nominal charge. Any
shipping costs incurred will be the responsibility of you, the customer. All products shipped to
you from Ross Video Limited will be shipped collect.
The Ross Video Technical Support Department will continue to provide advice on any product
manufactured by Ross Video Limited, beyond the warranty period without charge, for the life of
the equipment.