DMX-9259-A User Guide (v2.0)
Warranty and Repair • 21
Warranty and Repair
The DMX-9259-A is warranted to be free of any defect with respect to performance, quality, reliability, and
workmanship for a period of
THREE (3)
years from the date of delivery to the customer. In the event that your
RossGear DMX-9259-A proves to be defective in any way during this warranty period, Ross Video Limited
reserves the right to repair or replace this piece of equipment with a unit of equal or superior performance
characteristics.
Should you find that this DMX-9259-A has failed after your warranty period has expired, we will repair your
defective product should suitable replacement components be available. You, the owner, will bear any labor and/or
part costs incurred in the repair or refurbishment of said equipment beyond the THREE (3) year warranty period.
In no event shall Ross Video Limited be liable for direct, indirect, special, incidental, or consequential damages
(including loss of profits) incurred by the use of this product. Implied warranties are expressly limited to the
duration of this warranty.
This DMX-9259-A User Manual provides all pertinent information for the safe installation and operation of your
RossGear Product. Ross Video policy dictates that all repairs to the DMX-9259-A are to be conducted only by an
authorized Ross Video Limited factory representative. Therefore, any unauthorized attempt to repair this product,
by anyone other than an authorized Ross Video Limited factory representative, will automatically void the
warranty. Please contact Ross Video Technical Support for more information.
In Case of Problems
Should any problem arise with your DMX-9259-A, please contact the Ross Video Technical Support Department.
(Contact information is supplied at the end of this publication.)
A Return Material Authorization number (RMA) will be issued to you, as well as specific shipping instructions,
should you wish our factory to repair your DMX-9259-A. If required, a temporary replacement module will be
made available at a nominal charge. Any shipping costs incurred will be the responsibility of you, the customer. All
products shipped to you from Ross Video Limited will be shipped collect.
The Ross Video Technical Support Department will continue to provide advice on any product manufactured by
Ross Video Limited, beyond the warranty period without charge, for the life of the equipment.