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Limitations of Warranty and Liability
Rorke Data has tested the product described in this User Guide and reviewed its
contents. In no event will Rorke, or its distributors, be liable for direct, indirect,
incidental or consequential damage resulting from any defect in the product or User
Guide, even if they have been advised of the possibility of such damages. In
particular, they shall have no liability for any program or data stored in or used with
Rorke products, including the costs of recovering or reproducing these programs or
data.
During the specified warranty period, Rorke guarantees that the product will
perform according to specifications determined by he manufacturer, and will be free
of defects. Parts and labor of the received product, and replacement parts and labor
are guaranteed during the specified warranty period. The warranty covers defects
encountered in normal use of the product, and does not apply when damage occurs
due to improper use, abuse, mishandling, accident, sand dirt, excessive dust, water
damage or unauthorized service. The product must be packed in its original packing
material when shipped, or the warranty will be void. In all cases, proof of purchase
must be presented when a warranty claim is being made.
Rorke operates a Return to Factory warranty. The period of this warranty is two (2)
years.
Warranty registration for your product should be completed electronically via the
web. Please register for the Return to Factory warranty at
www.rorke.com
.
Technical Support Policy
If you have a problem installing your software or suspect it is malfunctioning,
please contact Rorke Data Support via email: [email protected], or register
your support issue via our website:
www.rorke.com
. Please have the model,
revision, serial number, date of purchase and the distributor/reseller’s name
available, as you will need to provide this information to our support team.
Return of Product
If a distributor or Rorke deems it necessary for a system to be returned for testing or
servicing, a Return Materials Authorization (RMA) number will be issued. The
RMA number must be placed on the outside of the carton in large, visible letters
near the address label. Return the complete systems including all cables and
software. The system must be packed in the original packing materials and shipped
prepaid. Rorke will repair the system and return it prepaid by similar common
carrier and priority. Please record the RMA number and make reference to it when
enquiring on the status of the system.
