RooDog Chic, User Manual

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Troubleshooting
Problem Possible Causes Solution
Power on but motor not
working:
›
Motor not connected correctly.
›
Rotation disc damaged or not close enough to
sensor.
›
Brake lever is pulled in triggering the cut off sensor.
›
Loose connection or controller fault.
›
Check connection plug is pushed
together fully.
›
Clean and push closer if needed.
Contact dealer if damaged.
›
Make sure both brake levers are fully out
not triggering the sensor.
›
Contact your dealer.
No Power at all:
›
Uncharged or dead battery.
›
Key not turned on.
›
Faulty switch or loose connection somewhere. i.e
the LED display.
›
Faulty controller
›
Recharge the battery and try again. If
problem remains then contact your
dealer.
›
Check the key is on position
›
Check the connections of the LED
display, the motor and the battery.
›
Contact your dealer.
Traveling shorter distances per
charge than rated:
›
Hill climbing, frequent stop/starting, head wind or
heavy load, excessive use of throttle.
›
Tyre pressures too low.
›
Battery under charged or faulty charger.
›
Battery capacity loss or damage
›
Use 1.1 pedal assist and pedal harder.
Reduce the use of throttle and lighten
the load when ever possible.
›
Inflate tyre to correct amount indicated
on tyre sidewall.
›
Charge the battery or contact dealer.
›
Contact dealer to inspect.