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TROUBLESHOOTING
FREQUENTLY ASKED QUESTIONS (FAQs)
PROBLEM
POSSIBLE CAUSE
SOLUTION
Flame is dim or not
present
1. Light bulbs are burnt out
2.
“Flame wand” has come loose
from bracket
1. Inspect light bulbs and replace if
necessary (see Maintenance section of
this manual)
2. Remove screws holding back panel in
place and remove back panel. Secure
end of
“flame wand” back into the
support bracket.
No warm air is coming
from the heater
1.The overheat protection device
in
the appliance
has
been
triggered
1. Turn all controls off, unplug the
appliance, allow to cool for at least 10
minutes, plug back in and restart
appliance.
The appliance turns off
and will not turn back
on
1.The overheat protection device
in
the appliance
has
been
triggered
2. House circuit breaker has been
tripped.
1. Turn all controls off, unplug the
appliance, allow to cool for at least 10
minutes, plug back in and restart
appliance.
2. Reset house circuit breaker.
WARRANTY
Thank you for purchasing this RONA COLLECTION product. These products have been made to demanding,
high-quality standards and are guaranteed for domestic use against manufacturing faults for a period of 12
months from the date of purchase.
This warranty does not affect your statutory rights. In case of any malfunction of your RONA COLLECTION
product (failure, missing part, etc.), please contact one of our service technicians at our toll-free service line at
1-866-206-0888
from 8 AM to 6 PM, Monday to Friday, Eastern Standard time. RONA reserves the right to
repair or replace the defective product, at its discretion.
The product is guaranteed for 12 months if used for normal trade purposes. Any warranty is invalid if the
product has been overloaded or subject to neglect, improper use or an attempted repair other than by an
authorized agent. Heavy-duty or daily professional/commercial usage are not guaranteed. Due to continuous
product improvement, we reserve the right to change the product specifications without prior notice.
Warning
:
Turn off the appliance, unplug and let cool for at least 10 minutes before attempting to
service. Only a qualified professional should attempt to service or repair the appliance.
