21
Troubleshooting Guide
Problem
Potential Cause
Solution
Vehicle does not run
Battery is low
Recharge the battery
Thermal fuse tripped
Reset fuse
Loose wires or loose
connectors
Ensure the battery connectors are
securely attached. If wires are loose,
contact Customer Service for repairs
Battery is dead
Call Customer Service for replacement
battery
Electrical system is damaged Call Customer Service for repairs
Motor is damaged
Call Customer Service for repairs
Vehicle only runs for a
short time
Undercharged battery
Ensure a secure connection when the
battery is recharging. Recharge for at
least 8-12 hours
Overcharged battery
Never charge the battery for more than
30 hours
Battery is old
Replace battery
Vehicle runs slowly
Battery is not fully charged
Ensure a secure connection when the
battery is recharging
Battery is old
Call Customer Service to order
replacement battery
Too much weight on vehicle
Reduce weight on vehicle 25 kg / 55
lbs
Harsh conditions
Operate the vehicle on level ground
and safe surfaces
Vehicle needs a push to
start
Loose wires or loose
connectors
Ensure the battery connectors are
securely attached.
“Dead spot” on motor
A “dead spot” means electricity is
not being delivered to the terminal.
Contact Customer Service
Motor or gear box making
grinding noises
Motor or gear damage
Contact Customer Service
Battery will not recharge
Charger is not plugged in
Plug charger into the wall
Charger is broken
Contact Customer Service
Loose connector or adaptor
Check that the connectors are
securely plugged in to each other
Battery makes bubbling
noise while recharging
This is normal
No action required
Charger is warm
This is normal
No action required
Completely read through the manual and troubleshooting guide before
contacting Customer Service.
