20
Troubleshooting
If you experience problems, read this chapter first. It contains tips for solving most problems.
Additional information is available in the “Win (Mac) Driver/Readme.htm” file on the
DUO-CAPTURE EX Driver CD-ROM.
If this chapter doesn’t help you solve a problem, please refer to the support section of our website.
If the problem is not resolved, refer to the contact information (p. 45) and contact the nearest
Roland Service center or an authorized Roland distributor.
Roland support website: http://www.roland.com/support/
USB Driver Installation
Problem
Items.to.Check
Action
The.installer.does.not.
start
Are you attempting to install from a
networked DVD-ROM drive?
You cannot install from a networked DVD-ROM
drive.
The.USB.driver.does.
not.install
Are you logged on with a user
account that does not have
administrator privileges?
Log on to the computer with a user account that
has administrator privileges.
For details, consult the administrator for your
computer system.
Windows.XP
Is the “Driver Signing Options” setting
set to [Block]?
Change the “Driver Signing Options” setting.
Refer to the “Win (Mac) Driver/Readme.htm” file
on the DUO-CAPTURE EX Driver CD-ROM.
Are other programs or resident
programs (such as antivirus programs)
running?
Be sure to exit all other programs before
installation.
Windows
A.warning.or.
error.appears.during.
installation
In the “Device Manager,” do you see
“Other device,” “Unknown device,”
or a device for which “?,” “!,” or “x” is
displayed?
Reinstall the USB driver (p. 12).
The.installer.does.not.
exit
Is your computer running on battery
power?
Connect the power cord to the computer.
Is the DUO-CAPTURE EX connected to
a bus-powered USB hub?
Use a USB hub that connects to a power supply.
Is the [COMPUTER/TAB] switch set to
“TAB”?
Set the [COMPUTER/TAB] switch to “COMPUTER”
(“44.1” or “48”).
Appendix
