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The motor does not raise or lower the shutter, starts
too slowly or with loud noises.
Possible cause 1:
• The connections are not correct.
Solution 1:
• Check connections.
Possible cause 2:
• Incorrect installation or overload
Solution 2:
• Check installation and shutter load.
The shutter stops during lifting or lowering.
Possible cause 1:
• Set end point is reached.
Solution 1:
• Set end points again according to instructions.
Possible cause 2:
• Operating time has been exceeded (4 minutes).
Solution 2:
• Allow engine to cool for approx. 20 minutes.
Possible cause 3:
• Blocking due to obstacle or icing
Solution 3:
• Check and remove obstruction or icing if necessary.
The engine does not run.
Possible Cause:
• The mains voltage is missing.
Solution:
• Use a voltmeter to check whether the supply voltage (230 V) is
present and check the wiring.
Pay particular attention to the information on impermissible
connection types.
• Check installation.
The engine no longer runs or becomes extremely hot.
Possible Cause:
• "Test run" of the motor outside the shaft (motor in uninstalled
condition).
Motors convert unneeded power into heat!
Solution:
• Allow the motor to cool down for approx. 20 minutes and only
switch on when assembled.
The motor does not stop automatically during
adjustment work and test run.
Possible cause 1:
• The adapter has slipped off the race on the motor head.
Solution 1:
• Check that the adapter sits flush in front of the motor head and is
fully inserted in the shutter shaft.
• Push the adapter flush in front of the motor head and push the roller
shutter shaft completely onto the adapter.
• Reset end points.
Possible cause 2:
• Roller capsule is not fixed or roller shutter shaft is too short.
Solution 2:
• Fix roller capsule or insert suitable roller shutter shaft.
The motor moves in the wrong direction at the push of
a button.
Cause:
• Black and brown wires (UP/DOWN) incorrectly connected.
Solution:
• Change the direction of rotation of the motor and swap the brown
and black wires (UP/DOWN) (see page 13).
The motor stops or does not start during adjustment
work or normal operation.
Possible Cause:
• Thermal protection has addressed.
Solution:
• Allow engine to cool for approx. 20 minutes.
The roller shutter stops when raised - motor hums
Possible Cause:
• Obstacle in the running rail / obstacle on the roller shutter curtain
(dirt / icing etc.).
Solution:
• Remove the obstacle. Release the roller shutter in the downward
direction.
Troubleshooting / FAQ
