Storage and Service
Five-Year Factory Warranty
Rocstor provides a Limited Factory Warranty which applies to products you have purchased for commercial
or industrial use in the ordinary course of your business.
Terms of warranty
Rocstor warrants its SolidRack product series to be free from defects in materials and workmanship for a
period of five years from the date of purchase. Rocstor’s obligation under this warranty coverage is limited
to repairing or replacing, at its sole discretion, any such defective products. This warranty does not apply to
equipment that has been damaged by accident, negligence, or misapplication or has been altered or
modified in any way. In the event Rocstor repairs or provide a replacement of a defective product or part,
the warranty does not extend the original warranty period. Rocstor reserves the right to repair or replace
any parts under warranty as new or factory re manufactured.
Non-transferable warranty
This warranty extends only to the original purchaser who must have properly registered the product.
The product may be registered at the Rocstor Web site, https://rocstor.com/customer-support/warranty
registration.
Exclusions
If Rocstor tests or examines the alleged defect in the product and finds that the damages or defects do not
exist or were caused by a third party or an end user’s misuse, improper installation or testing, or negligence,
then Rocstor shall not be liable under the warranty. Furthermore, unauthorized attempts to repair or modify
the product by wrong or inadequate electrical connection or voltage, inadequate or inappropriate site
operation conditions, repair, installation corrosive area or atmosphere, a change in location or operating
conditions or use, repair by non-Rocstor designated personnel, exposure to the elements, fire, Acts of God,
theft, or equipment installation not recommended or contrary to Rocstor’s specifications or
recommendations. Warranties will be void and Rocstor will not be liable if the product serial number is
tampered with, altered, removed, defaced or any other cause beyond the range of intended use.
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