
Rockwell Automation Publication 750-PM101B-EN-P - April 2022
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Chapter 4 Troubleshooting
Technical Support Options
When you contact Technical Support, please be prepared to provide the
following information.
What You Need When You Call Tech Support
•
Order number
•
Product catalog number and drive series number (if applicable)
•
Product serial number
•
Firmware revision number
•
Fault code listed in 0:610 [Last Fault Code]
•
Installed options and port assignments
•
Technical Support Wizard; see
or drive parameter list
Also be prepared with:
•
A description of your application
•
A detailed description of the problem
•
A brief history of the drive installation
•
First-time installation, product has not been running
•
Established installation, product has been running
The data contained in the following parameters will help in initial
troubleshooting of a faulted drive. You can use the table below to record the
data provided in each parameter listed.
Technical Support Wizards
If you are connected to a drive via Connected Components Workbench™
(version 11 or later) software, you can run a Tech Support wizard to gather
information that will help diagnose problems with your drive and/or
peripheral device. The information gathered by the wizard is saved as a text file
and can be emailed to your remote technical support contact.
\
Parameter No.
Parameter Name
Parameter Data
0:610
Last Fault Code
10:460
Condition Sts A
10:461
Fault Status A
10:462
Fault Status B
10:465
Alarm Status A
10:466
Alarm Status B
10:467
Type 2 Alarms
13:240
Fault Status A
13:241
Fault Status B
13:258
Alarm Status A
13:259
Alarm Status B
13:260
Type 2 Alarms
IMPORTANT
The Tech Support wizard cannot be accessed when not connected.