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Publication 6181P-UM001G-EN-P - July 2008
Chapter 5
System Troubleshooting
Problems Running the New Software
•
Does the software have a hardware requirement that is not
present?
•
Are you using an authorized copy of the software? Some copies
of software will not work without proper activation.
•
Did the software install correctly? Reinstall the software.
•
Are you following the software’s instructions? Refer to the
software vendor’s user manual.
•
If the new software installed system software (DLL files) or
device drivers, reapply the current Service Pack (release) of the
operating system. Refer to Chapter 3 on Operation.
Problems with the Add-in Card
•
Is the board installed and configured correctly? Recheck jumper
and other configuration settings.
•
Are any cables incorrectly installed?
Problems with the Display
•
Are the display contrast and brightness controls properly
adjusted? Refer to the operating system containing the video
driver for setup functions.
•
Is the monitor compatible with the selected video mode? Try
setting to the native resolution. See Appendix A for
Specifications.
Problems with the Display on an External Monitor
Series A
You can use an external monitor for a temporary connection or for
diagnostics. Using an external monitor for normal operation may
result in problems such as characters not displaying.
Series B
While the external display is configurable after Windows starts, it is
best to have the display connected and turned on when the computer
boots up.
