Rockwell Automation Publication 1790-UM001B-EN-P - April 2021
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Chapter 5 Module Diagnostics and Troubleshooting
Contacting Rockwell
Automation
If you must contact Rockwell Automation for assistance, have the following
information available when you call:
•
a clear statement of the problem, including a description of what the
system is actually doing. Note the status indicator state; also note input
and output image words for the module.
•
a list of remedies you have already tried.
•
processor type and firmware number. See the label on the processor.
•
hardware types in the system, including all I/O modules
•
fault code if the processor is faulted.