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RockShox, Inc. warrants its products for a period of two years from original date of purchase to be free from defects in materials or
workmanship. RockShox USA, or an authorized RockShox Agent must inspect all RockShox products. If a product is found by
RockShox or its authorized agent to be defective in materials or workmanship, replacement or repair is at the option of RockShox.
This warranty is the sole and exclusive remedy. RockShox shall not be held liable for any indirect, special, or consequential
damages.
Exclusions oof W
Warranty
This warranty does not apply to products which have not been properly installed and adjusted according to RockShox installation
instructions. The warranty does not cover any product that has been subject to misuse or whose serial number has been altered,
defaced or removed. This warranty does not apply to damage to the product caused by a crash, impact, abuse of the product, non-
compliance with manufacturer's specifications, or any other circumstances in which the product has been subjected to forces or loads
beyond its design. This warranty does not cover paint damage or modifications to the product.
Original proof of purchase is required. Warranty repair/replacement is only valid upon presentation of proof of purchase, directly
submitted to RockShox at the time of warranty evaluation. Warranty repair or replacement is at the discretion of RockShox or its
authorized agent, upon physical product evaluation and proof of purchase.
This warranty does not include or cover common 'wear and tear' parts which are subject to damage as a result of normal use, failure to
service product according to RockShox recommendations, wet conditions, racing, use of disc brakes, rider weight, riding or
installation in conditions or applications other than recommended.
'Wear and Tear' parts are identified as: External dust seals, bushings, foam rings, rubber moving parts (such as air sealing o-rings and
glide rings), stripped threaded shafts or bolts, upper tubes (stanchions), rear shock mounting hardware and springs, and fork drop
outs.
Pioneer Support Program
In the event parts are unavailable at the time of your repair, at the option of RockShox or its authorized agent, a replacement fork may
be provided at a determined discount price.
Warranty Expenses Incurred
The RockShox warranty policy excludes expenses incurred as a result of transportation of product from a RockShox dealer to
RockShox USA, or its authorized distributor, labor performed by a RockShox dealer for removal of RockShox product, or warranty
repair work performed by a RockShox dealer. Warranty work performed by a RockShox dealer is voluntary.
Warranty Repair
If for any reason it should be necessary to have warranty work done, return the product to a RockShox dealer. In the USA, dealers are
required to call for a Return Authorization number (RA#) prior to returning product. Outside the USA, dealers are required to call an
authorized RockShox Distributor.
For more technical information, visit our website at www.rockshox.com. For toll-free technical support in the USA, call
1.800.677.7177. Dealers outside the USA must contact their local dealer or distributor. For a complete list of Authorized
Distributors outside the USA, visit www.rockshox.com.
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