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COMMERCIAL GUARANTEE AND GUARANTEE FOR AFTER SALES SERVICE
COMMERCIAL GUARANTEE
The commercial guarantee provided by FRANKE FRANCE SAS for products of the ROBLIN brand is
limited to distribution professionals. It is applicable in continental France, Corsica and the DOM-TOM
(French overseas departments and territories).
The commercial guarantee is a guarantee of 2 years for parts (excluding labour and travel expense).
It applies starting from the billing date for the equipment to the consumer, provided that this occurs
in the 12 months following the date of sale by ROBLIN to the Customer.
In order to satisfy the consumer at the time of any intervention by the after-sales service department,
the Customer agrees to direct it to the service put in place by ROBLIN in order to organise the ser-
vice intervention as quickly as possible. The after-sales service department may be contacted at the
following number:
04 88 78 59 93
.
The items to be provided to the ROBLIN after-sales service department are:
- A description of the malfunction observed
- The commercial reference of the product and its serial number
- A copy of the purchase invoice of the consumer and his contact information.
This guarantee applies to any technical or functional problems. The following are excluded from the
commercial guarantee:
- Breakdowns related to accessories or consumables (filters, bulbs…),
- Damage, malfunctions or defects attributable to external causes,
- Damage due to corrosion, improper connection or feed,
- Damage due to non-respect of the instructions provided by ROBLIN (installation, assembly…),
- Breakdowns resulting from modification of the construction and characteristics of equipment of the
ROBLIN brand,
- Breakdowns and damage occurring after use of spare parts which do not correspond to those
provided originally by ROBLIN, or due to an absence of maintenance,
- Breakdowns resulting from professional or commercial use of the equipment.
AVAILABILITY OF SPARE PARTS
In application of article R 111-3 of the Consumer Code, for products placed on the market starting
from 1 March 2015, ROBLIN guarantees the availability of the spare parts necessary for use of its
Products for a period of
10 years
following purchase of the product by the consumer, with the in-
voice being deemed as proof, provided that dated within the 12 months following the date of sale by
ROBLIN to the Customer.
