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6 Troubleshooting
SYMPTOMS
POSSIBLE REASONS
SOLUTIONS
Display OFF
Display
switches on
when button
is pressed
Display auto off mode
activated
Check the AUTO-OFF display in the fixture
setup
Display still
off when
button is
pressed
No power
Check :
•
power supply
•
thermal protection
•
the power supply connector must be
properly interlocked
System and data display
7
switched on in red
Problem with the DMX512
received signal and/or system
default
Failure details are available in the fixture
setup
The unit
cannot be
controlled
via DMX
(inactivated
wireless
DMX)
Data display
7
switched
on in red
DMX protocol problem
Check data signal
The received data
protocol can be
checked in the
DMX setup
Data cabling problem
Check cabling and data
connectors
Data display
7
switched
on in green
DMX address
Check the DMX
address
The strobe is active and the
channel value is void
The value must be at 0 in order to have
the light intensity dimmed
When using several units,
dimming is not
synchronized
Different
Resolution
Different
Smoothing
All the units must have the same mode
Different
Dimming curve
Light switches on when
powered on
Manual value is operating
when DMX is not connected
Local values
must be at zero
Light switches on when
using the control board
Use of the Focus mode
See 4.1.2
Strobe function doesn’t work
Strobe function inactive
Strobe function active
Check that the selected mode allows the
strobe function
Control channel must be higher than 0
