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TROUBLESHOOTING
Problem
Solution
BOWL does not fit
firmly into base.
INNER TUBE does not
fit onto the center of
the BOWL.
OUTER TUBE fits loosely
over INNER TUBE.
FOUNTAIN is unstable.
FOUNTAIN does not
work/liquid is not
flowing.
SPOUTS on one side
flow less than on the
other/ liquid level is
lower on one side of
TIERS than on the
other.
• Remove all black foam packing rings from the
bottom of the BOWL.
• Check that BOWL is aligned over base so
the VALVE fits into the WATER PUMP UNIT.
• The INNER TUBE can only fit onto the center
of the BOWL one way.
• Place the INNER TUBE over center of BOWL
so the rounded groove on the INNER TUBE
fits the WATER PUMP OUTLET on the BOWL.
• Rotate OUTER TUBE clockwise until it locks
firmly into place.
• Check that all pieces fit firmly in place.
• Make sure the fountain is on a flat, level
surface.
• Make sure all black foam packing rings are
removed from the bottom of the BOWL.
• Check that bowl is aligned over base so the
VALVE fits into the WATER PUMP UNIT, and is
pressed firmly into place.
• Make sure unit is plugged in (connect power
transformer to the electrical outlet and the
base).
• Make sure fountain is on a flat, level surface.
• Ensure that BOWL is correctly seated into
BASE with VALVE and WATER PUMP INPUT
aligned.
• Make sure VALVE in the BOWL is slightly
raised to allow liquid to flow freely into
WATER PUMP UNIT.
TROUBLESHOOTING (CONT.)
Problem
Solution
BOWL is overflowing.
Difficult to remove
BOWL from BASE
when taking apart
fountain after use.
The fountain is making
noise.
The fountain is
splashing.
• BOWL maximum capacity is 1
1
/
2
gallons
when fountain is off.
• Make sure fountain is turned on and flowing
before adding up to an additional 1 gallon of
liquid (for a total of 2
1
/
2
gallons maximum).
• Before turning off the fountain, use a cup to
transfer excess liquid into a pitcher if the
BOWL is more than half full or if more than
1
1
/
2
gallons are left in the entire unit.
• After shutting off the fountain, if it appears
that the fountain is about to overflow, quickly
plug it back in and remove more liquid.
• Securely hold BASE and pull BOWL up from
BASE (BOWL does not twist off the BASE).
• Always operate the fountain ONLY when
there is liquid in it.
• Make sure the FLOW COLLAR is placed on
the OUTER TUBE correctly. Place the FLOW
COLLAR so that the side reading “THIS SIDE
UP” is facing upwards. Position the FLOW
COLLAR so that the double arrows are facing
upwards.
• Rotate each tier so the spout placement is
staggered.
• NOTE: The liquid from the MEDIUM TIER
should flow down through each SPOUT and
onto the STEMS.
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