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| Rinnai INFINITY operation guide 02-20
Limited Warranty
Rinnai INFINITY Continuous Flow Water Heaters
Rinnai warranty summary table
This warranty is applicable from all Rinnai INFINITY continuous flow water heaters manufactured
from 2019 onwards. All terms of the warranty, subject to the conditions below, are effective from the
date of first installation. The attending service person reserves the right to verify this by requesting
a copy of the gas certificate of compliance prior to commencement of any warranty work. Proof of
purchase and installation date will be required at the time of any warranty claim. This warranty is
only valid within the country of purchase.
HEAT EXCHANGER
ALL OTHER PARTS
Rinnai INFINITY
Application
Parts
Labour
Parts
Labour
A-Series models
Residential WITHOUT
controllers
10 years pro rata
1
3 years
3 years
3 years
Residential WITH
controllers
12 years pro rata
1
3 years
5 years
3 years
Commercial
1500 hours or 1 year
2
1500 hours or 1
year
2
1500 hours or 1
year
2
1500 hours or 1
year
2
HD, EF and
N-Series models
Residential
12 years pro rata
1
3 years
5 years
3 years
Commercial
5000 hours or 3 years pro
rata
2
1500 hours or 1
year
2
1500 hours or 1
year
2
1500 hours or 1
year
2
1
Under a pro rata warranty, if the heat exchanger fails before the end of the warranty, Rinnai will replace the heat
exchanger at a cost that depends on the age of the heat exchanger at the time of the fault. For further details refer to the
pro rata table on p.14.
2
Whichever comes first
Residential application
A residential application is defined as an installation where a continuous flow unit is set to 55 °C
3
or
lower, delivering hot water to a single residential dwelling (not used for commercial purposes
4
).
All other installations are defined as commercial applications.
For constant use applications, such as circulating ring mains, the water heater, must be sized and
installed according to written guidelines from Rinnai.
General warranty terms
Rinnai reserves the right to make modifications and change specifications and its parts without
notice.
For the purposes of the Consumer Guarantees Act 1993, Rinnai only guarantees the availability of
repair facilities and spare parts for the express warranty period recorded in the table above.
This warranty does not limit any consumer rights or guarantees that may apply under the
Consumer Guarantees Act 1993. If the product is being acquired for the purposes of a business,
the provisions of the Consumer Guarantees Act 1993 do not apply and no other warranties (either
express or implied by law) apart from those stated in the warranty will apply.
3
A solar installation using a Rinnai INFINITY continuous flow unit (excluding A-Series models) in a single
residential dwelling is considered a residential application.
4
Examples of a commercial application in a residential dwelling; hair salon, catering kitchen, communal care
facility etc. An accommodation business such as a motel, where a continuous flow unit serves the equivalent of
a single family dwelling, is deemed to be a residential application.
