Rinnai
14
RDV 600_700ER OM
TROUBLE SHOOTING CHECKLIST
Check the following information to help determine whether a service call is required, however if you are unsure
about the way your heater is operating, or if you have any other faults or problems, please refer to your supplier,
installer or a Rinnai Customer Care Centre Consultant. See back page for Rinnai contact details.
Probable Cause
Fault Condition
Simplest Possible Remedy
Burners fail to ignite
Smell of gas
Fan Not W
orking
Minor soot deposits
Severe sooting
Glass,
Conden
sation
Glass, Streaky lines
*Remote
not
working
*Wi-Fi not working
Not plugged in or turned off
Plug in power cord and turn power ‘ON’.
Mains power failure
Re-start, once the power has been restored.
(Initial Install) Air in gas pipe
Installer to purge air from gas supply.
Air in hose
Repeat Ignition procedure.
Ignition failure
Repeat Ignition procedure.
Flat battery for remote control *
Replace remote control battery.
Gas supply turned off
Turn gas supply on at the meter or cylinder.
Gas escape
Isolate gas supply, call Rinnai.
Blocked / restricted flue system
Call Rinnai.
Insufficient gas pressure
Call Rinnai.
Log Misalignment
Call Rinnai.
Normal operation
No action is required.
Normal operation
Fan not working - fan automatically comes on
after 4 minutes i.e. once heat switch is activated.
Normal operation
Allow heater to warm up.
Heat switch not activated
Allow heater to run on high for 4 minutes.
Possible fan fault
Call Rinnai.
Controller display blank
Replace batteries.
Control panel operation**
Refer to page 10 for solution.
Controller not synchronised
Refer to page 10 for solution
* Only applicable when remote control is used. Only applicable if the remote control is programmed.
SERVICE
This appliance does not contain user serviceable parts and
MUST ONLY
be serviced and repaired by an
authorised person. If the power supply cord or any other component of the heater are damaged, they
MUST BE
replaced by Rinnai or a suitably qualified person.
Rinnai has a Service and Spare Parts network with personnel who are fully trained and equipped to give the best
service on your Rinnai appliance.
Rinnai recommends that this appliance be serviced every 2 years. If your appliance requires service, please call
our National Help Line (our contact numbers are on the back cover of this manual).
NOTE
Service calls for general cleaning, maintenance and wear and tear are not necessarily covered
under the warranty. Service calls of this nature may be chargeable.
Faults caused by insufficient gas supply, gas quality, installation errors or operation errors are not
covered by the Rinnai warranty. Refer to separate Warranty Manual for details.
CARE & MAINTENANCE