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iii.
Ensure SD card is not locked
iv.
Try different brand of SD card for compatibility
11. Low Power problems
When the camera power is low the system will not be stable, you may observe
abnormal screen displays or automatic camera reboot. Change your batteries.
12. Camera fails to detect motion.
i.
Adjust PIR sensitivity switch on bottom of camera (High, Medium, Low)
ii.
Ensure batteries test full; replace batteries if necessary
iii.
Ensure SD card is NOT locked and compatible with camera; take test pictures in
‘Live Preview’ mode.
iv.
Ensure ‘Quiet Time’ is set correctly
v.
Ensure Duty Time is not Enabled incorrectly
vi.
Ensure camera is mounted correctly. Note: hot weather, humidity, and rain will
reduce PIR sensing distance; move camera closer if required.
vii.
Typically mounting the camera at a height of 3-4 feet will maximize detection
distance, this will depend slightly on the size of game you are trying to observe.
viii.
Camera may be angled up too high or too low thereby allowing subjects to walk
under or over the PIR motion detection window; adjust camera position and try
again.
13. Images are blurry (stills or motion)
i.
Ridgetec offers some of the best picture quality. Although we try to cover every
scenario, it is important to realize that different environments and conditions will
affect the picture quality.
ii.
Try adjusting your Flash setting to ‘Low Blur’
iii.
Blurry still images may result from interference with focal points; for example
distance from camera, trees, brush, may affect focus point.
iv.
Fog, condensation, water drops, snow, dust, direct sunlight, etc can all reduce
picture quality.
v.
Motion blur may result when object moves too quickly. Blur will be compounded
during night and low light situations.
14. Night images are dark
i.
Ensure batteries are fully charged. Use Lithium AA batteries.
ii.
Cold temperature will reduce battery output to IR lights.
iii.
Remove brush, grass, and other debris that may prevent IR light from reaching its
potential.
15. Too many empty pictures/video or false triggers
