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TROUBLESHOOTING
1.
Cannot connect to network
i.
Try restarting the camera allowing it to search for signal, camera will timeout after
3 minutes
ii.
Move to a different location and try again
iii.
Try a stronger antenna
iv.
Make sure the Sim is inserted correctly, align the shape of the SIM with the
molded form on the top of the plastic shell that houses the SIM slot. Fully insert
the SIM until it clicks.
2.
I get more pictures saved to the SD card than transmitted to my phone number
and/or email address
i.
After capturing a photo, the camera will attempt to transmit the photo a few times
before aborting and prepare to capture another photo. The camera has a
sophisticated photo review system that will look for missed photos and attempt
again in the future when reception is stronger.
ii.
Poor reception or busy network signals may result in poor connectivity at certain
times and places.
iii.
Move camera to different location and test connection strength.
iv.
Consider purchasing a stronger antenna.
3.
I get pictures transmitted periodically / not consistent
v.
The cellular network reception strength will change throughout the day; when the
network is busy, the range and strength of reception will decrease.
vi.
Try a stronger antenna
vii.
Contact our customer support to review the camera log files
4.
I cannot get the camera to transmit pictures properly
i.
Ensure your account is setup correctly and your camera is attached to your
account at:
https://portal.ridgetec.com/login
ii.
Follow camera setup at:
https://portal.ridgetec.com/help/quick-start
5.
The camera shows full or partial reception bars and I get login failure or no
pictures transmitted
i.
Although the camera may show full or partial cellular power, the network may be
busy at the time of transmission and login; keep trying or move to another location.
ii.
In some instances, the camera may show good reception, but the cellular
bandwidth is too small to transmit pictures at that time. Trying at a later time or
moving to a different location may help.
iii.
Consider a high gain antenna or move to a different location.
