Ricoh SP 310 DN User Manual Download Page 80

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• When closing the front cover, push the upper area of the cover firmly. After closing the cover,

check that the error is cleared.

Removing Jammed Paper from the Bypass Tray

If paper is jammed in the bypass tray input area, remove the jammed paper carefully.

CVW027

Close the bypass tray.

Push the side button to open the front cover, and then carefully lower it.

CVW023

Carefully pull out the print cartridge horizontally, holding its center.

CVW024

6. Troubleshooting

Summary of Contents for SP 310 DN

Page 1: ...t use be sure to read Safety Information before using the machine Appendix Troubleshooting Maintaining the Machine Configuring the Machine Using Utilities Printing Documents Loading Paper Guide to the...

Page 2: ......

Page 3: ...ol For EU countries only 10 Important Safety Instructions 11 Notes to Users in the State of California 11 1 Guide to the Machine Guide to Components 13 Exterior 13 Interior 15 Installing the Printer 1...

Page 4: ...g Utilities Using Web Image Monitor 47 Displaying Top Page 47 Changing the Interface Language 48 Install the Help Source File 49 Displaying Help 49 Menu 49 Home 50 System Settings 50 Network Settings...

Page 5: ...able Functions 93 Transmission Using IPsec 94 Encryption and Authentication by IPsec 94 Security Association 95 Encryption Key Exchange Settings Configuration Flow 95 Specifying Encryption Key Exchang...

Page 6: ...Trademarks 110 INDEX 113 4...

Page 7: ...or consequential damages as a result of handling or operating the machine To the maximum extent permitted by applicable laws in no event will the manufacturer be liable for any damages whatsoever ari...

Page 8: ...ssword for Web Image Monitor you need to log on as an Administrator and then make the necessary settings For details about setting a password see page 47 Using Web Image Monitor About IP Address In th...

Page 9: ...n specific Read the information under the symbol that corresponds to the region of your machine mainly Europe and Asia If the label contains the following your machine is a region A model CODE XXXX 27...

Page 10: ...acts on the environment and human health which could otherwise result from inappropriate handling Recycling of products helps to conserve natural resources and protect the environment For more detaile...

Page 11: ...cling will be accepted free of charge from users in accordance with local regulations For details about the return program please refer to the Web page below or consult your service person https www r...

Page 12: ...n batteries and accumulators This symbol means that in the European Union used batteries and accumulators should be disposed of separately from your household waste In the EU there are separate collec...

Page 13: ...Important Safety Instructions Notes to Users in the State of California Perchlorate Material special handling may apply See www dtsc ca gov hazardouswaste perchlorate 11...

Page 14: ...12...

Page 15: ...xterior CVW036 14 13 11 15 5 1 2 7 6 8 9 10 3 4 12 1 Standard Tray Printed paper is output here Up to 125 sheets of plain paper can be stacked here 2 Stop Fences Raise this fence to prevent paper from...

Page 16: ...or flashes red when the toner is nearly empty and it lights up when the machine runs out of paper or toner and when the toner is not set correctly 12 Alert Indicator This indicator flashes red when pa...

Page 17: ...placement consumable that is required to make prints on paper It needs to be replaced when the Toner Paper End indicator flashes red For details about replacing the cartridge see page 65 Replacing the...

Page 18: ...ock could result from spillage or if such objects or substances fall inside this machine Keep the machine away from humidity and dust Otherwise a fire or an electric shock might occur Do not place the...

Page 19: ...ay from salt bearing air and corrosive gases Also do not install the machine in places where chemical reactions are likely laboratories etc as doing so will cause the machine to malfunction Space Requ...

Page 20: ...Locations near air conditioners or humidifiers Locations near other electronic equipment Locations subject to frequent strong vibration Ventilation When you use this machine in a confined space witho...

Page 21: ...odd smell sufficiently ventilate and circulate the air in the room Power requirements 220 240 V 4 A 50 60 Hz 120 V 7 A 60 Hz Please be sure to connect the power cord to a power source as above Install...

Page 22: ...achine off before beginning the installation Quick Install for USB Use Quick Install to install the printer driver and Smart Organizing Monitor from the CD ROM 1 Close all applications except this man...

Page 23: ...9 Click Finish 10 Click OK to close the printer properties window 11 Restart the computer Deleting the printer driver 1 On the Start menu click Devices and Printers 2 Right click the icon of the prin...

Page 24: ...tatus from your computer For details see page 23 About Operation Tools 1 Close all applications except this manual 2 Insert the CD ROM into the CD ROM drive 3 Select a language for the interface and t...

Page 25: ...an check the machine s status configure its settings and use other functions For details about how to use Smart Organizing Monitor see page 60 Using Smart Organizing Monitor Web Image Monitor You can...

Page 26: ...1 Guide to the Machine 24...

Page 27: ...4 190 5 mm C5 Env 162 229 mm C6 Env 114 162 mm DL Env 110 220 mm Custom Paper Size The following paper sizes are supported as custom paper sizes Approximately 90 216 mm 3 6 8 5 inches in width Approxi...

Page 28: ...unched paper 75 90 g m2 20 24 lb Letterhead 100 130 g m2 27 35 lb Bond paper 105 160 g m2 28 43 lb Cardstock 100 130 g m2 27 35 lb Label paper 100 130 g m2 27 35 lb Envelope Paper Capacity Tray1 250 s...

Page 29: ...paper printed on by other than a laser printer e g monochrome and color copiers ink jet printers etc Special paper such as thermal paper and carbon paper Paper weighing heavier or lighter than the li...

Page 30: ...print on From the printer driver CHZ904 2 3 3 1 4 4 1 Print area 2 Feed direction 3 Approx 4 2 mm 0 2 inches 4 Approx 4 2 mm 0 2 inches Envelope CMC044 4 4 3 3 2 1 1 Print area 2 Feed direction 3 Appr...

Page 31: ...vary depending on the paper size printer language and printer driver settings For better envelope printing we recommend you set the right left top and bottom print margins to at least 15 mm 0 6 inches...

Page 32: ...ear inside the rear cover Leaving the levers lowered can cause print quality problems when printing on paper other than envelopes 1 Pull out tray 1 carefully with both hands CVW005 Place the tray on a...

Page 33: ...wider than the actual paper size 4 Load the new paper stack print side down Make sure paper is not stacked higher than the upper limit marked inside the tray CVW047 Slide the guides inward until they...

Page 34: ...shows approximately how much paper is remaining Extending the Tray 1 to load paper This section explains how to load paper longer than A4 297 mm into the machine 1 Remove the tray 1 rear cover by push...

Page 35: ...proximately how much paper is remaining Loading Paper into Bypass Tray Before printing on paper other than envelopes make sure to pull up the levers on the machine rear inside the rear cover Leaving t...

Page 36: ...s against the machine CVW010 3 Adjust the side guides to the paper width CVW011 Loading Envelopes Before printing on envelopes make sure to lower the levers on the machine rear inside the rear cover t...

Page 37: ...cause misfeeds wrinkles or print poorly Print quality on envelopes may be uneven if parts of an envelope have different thicknesses Print one or two envelopes to check print quality In a hot and humid...

Page 38: ...g envelopes on both sides to the position indicated with an envelope mark CVW016 Make sure to pull up the levers back to their original positions after printing 6 Close the rear cover Be sure to load...

Page 39: ...hen select the machine s model 5 Click OK 6 On the User Tools tab click Printer Configuration If you are requested to enter an access code enter the access code and then click OK 7 Select the paper ty...

Page 40: ...11 Click Close 2 Loading Paper 38...

Page 41: ...nt page has been printed out After the jammed paper is removed printing restarts from the jammed page automatically For details about how to remove the jammed paper see page 76 Removing Printing Jams...

Page 42: ...print job you want to cancel click the Document menu and then click Cancel If you cancel a print job that has already been processed printing may continue for a few pages before being canceled It may...

Page 43: ...ttings under system settings is enabled There are two ways to resolve these errors Continue printing using mismatched paper Use the form feed function to ignore the error and print using mismatched pa...

Page 44: ...Resetting the Print Job 1 If the Alert indicator lights up press the Job Reset key CVW254 3 Printing Documents 42...

Page 45: ...ner when printing You can save toner by printing with lower toner consumption While this increases the life of the print cartridge the output appears slightly lighter Changing the printable area You c...

Page 46: ...d automatically based on the paper size and the number of pages you want to fit on each sheet Printing on both sides of paper duplex printing You can print on both sides of paper Reducing or enlarging...

Page 47: ...nfigure the paper size Superimposing text on prints watermark You can superimpose watermark text on prints Various predefined watermarks are provided You can also create your own watermarks Some of th...

Page 48: ...3 Printing Documents 46...

Page 49: ...nter s configuration to the factory default Creating backup files of the printer s configuration Restoring the printer s configuration from backup files Recommended Web browsers Internet Explorer 6 or...

Page 50: ...n the main area to update the printer information Click the Web browser s Refresh button to refresh the entire browser screen If you use an older version of a supported Web browser or the Web browser...

Page 51: ...t box enter C tmp WIMHELP 4 Enter the administrator password if required 5 Click OK Displaying Help To use Help for the first time you need to install its source file from the CD ROM provided with thi...

Page 52: ...lays the total number of pages printed Duplex Displays the total number of duplex pages printed pages printed on both front and back sides Machine Information tab Displays information about the machin...

Page 53: ...be used for multiple machines or not under USB connection Network Settings Network Status tab General Status You can check Ethernet Speed IPP Printer Name Network Version Ethernet MAC Address and Acti...

Page 54: ...ations about SNMP tab SNMP Select whether to enable the machine to use SNMP services Trap You can specify Target Trap SNMP Management Host 1 and SNMP Management Host 2 Community You can specify Get Co...

Page 55: ...ion Mode you can select only Open System and Shared Key Encryption Select an encryption method If Ad Hoc is selected for Communication Mode you can select only None and WEP None When it is ON communic...

Page 56: ...PA2 WiFi Protected Access 2 Enter a value in WPA Passphrase that contains from 8 to 64 characters IPsec Settings IPsec Global Settings tab IPsec Function Select whether to enable or disable IPsec Defa...

Page 57: ...plays the IP address of this printer Remote Address Enter the IPv4 or IPv6 address of the device with which to communicate Can contain up to 39 characters Prefix Length Enter the prefix length of the...

Page 58: ...cted for Encapsulation Type Authentication Algorithm for AH Specify the authentication algorithm to be applied when AH or ESP AH is selected for Security Protocol from the following MD5 SHA1 Encryptio...

Page 59: ...Hellman Group to be used in the generation of the IKE encryption key from the following DH1 DH2 Pre Shared Key Specify the PSK Pre Shared Key to be used for authentication of a communicating device Ca...

Page 60: ...ckup files containing the printer s configuration settings If necessary these backup files can be used to restore previous configurations Back up IPsec Settings appears only when a password is specifi...

Page 61: ...File to Restore Enter the path and name of the file to restore or click Browse to select the file Follow the procedure below to restore configuration backup files 1 Click Browse 2 Navigate to the dir...

Page 62: ...icon 2 Status area Printer Name Print Cartridge Displays the following messages to indicate remaining toner levels Remaining Level 1 to 5 Almost Empty and Empty Input Tray You can check the following...

Page 63: ...display Configuring the Machine Settings Smart Organizing Monitor is used to modify the machine s settings 1 On the Start menu click All Programs 2 Click Smart Organizing Monitor 3 Click Smart Organi...

Page 64: ...IPv6 Network 1 Network 2 and Network 3 tabs You can set configurations about network connection and communication The following operations are possible on these tabs Checking the printer name active...

Page 65: ...lick Search Network Printer A list of printers currently connecting to the network appears 14 Select your printer and then click OK 15 If the printer information appears after a while the connection i...

Page 66: ...printer information appears after a while the connection is established successfully If nothing appears on the screen in about two minutes repeat this procedure 17 The network settings are complete T...

Page 67: ...toner from the manufacturer The manufacturer shall not be responsible for any damage or expense that might result from the use of parts other than genuine parts from the manufacturer with your office...

Page 68: ...Push the side button to open the front cover and then carefully lower it CVW023 3 Carefully pull out the print cartridge horizontally holding its center CVW024 Do not shake the removed print cartridge...

Page 69: ...ag CMC081 5 Place the print cartridge on a flat surface and then remove the protection sheet CMC019 6 Hold the print cartridge and shake it from side to side five or six times CMC020 Even distribution...

Page 70: ...ait until the print cartridge is ready to use 9 Put the protective sheet you removed in Step 5 on the old print cartridge Then put the old print cartridge into the bag and then put it into the box CMC...

Page 71: ...dry wipe the area and allow it to dry To avoid deformation discoloration or cracking do not use volatile chemicals such as benzine and thinner or spray insecticide on the machine If there is dust or g...

Page 72: ...the power cord from the wall outlet Remove all the cables from the machine 3 Pull out tray 1 carefully with both hands CVW039 Place the tray on a flat surface If there is paper in the tray remove it 4...

Page 73: ...push the tray carefully into the machine until it clicks into place CVW006 7 Insert the plug of the power cord into the wall socket securely Connect all the interface cables that were removed 8 Turn...

Page 74: ...5 Maintaining the Machine 72...

Page 75: ...is lit or flashing An error has occurred See page 88 Error and Status Indicate on the Control Panel Pages do not print The machine is receiving data If the Power indicator is flashing the machine is r...

Page 76: ...om tray and fan it well Then reverse the top and bottom of the paper and put it back in the tray Paper jams occur frequently If there are gaps between the paper and the paper guides adjust the paper g...

Page 77: ...left in the tray Only add paper when there is none left in the tray Paper gets wrinkles Paper is damp Use paper that has been stored properly See page 25 Supported Paper Paper is too thin See page 25...

Page 78: ...hine will cause further jams and possibly damage the machine Paper jams can cause pages to be lost Check your print job for missing pages and reprint any pages that did not print out Removing Jammed P...

Page 79: ...or similar material to avoid dirtying your workspace 7 Lifting the guide plate remove the jammed paper carefully CVW025 8 Slide the print cartridge in horizontally When the cartridge can go no furthe...

Page 80: ...Jammed Paper from the Bypass Tray 1 If paper is jammed in the bypass tray input area remove the jammed paper carefully CVW027 2 Close the bypass tray 3 Push the side button to open the front cover an...

Page 81: ...r carefully CVW025 6 Slide the print cartridge in horizontally When the cartridge can go no further raise it slightly and push it fully in Then push down on the cartridge until it clicks into place CV...

Page 82: ...Removing Jammed Paper from the standard tray or duplex unit 1 Open the rear cover CVW052 2 Remove the jammed paper carefully CVW053 3 Close the rear cover CVW017 6 Troubleshooting 80...

Page 83: ...ed paper If there is jammed paper remove it carefully CVW022 5 Pull tray 1 out completely with both hands CVW039 Place the tray on a flat surface 6 Push the lever Pushing the lever lowers the duplex t...

Page 84: ...x transport unit still lowered carefully slide tray 1 back in until it stops CVW006 9 If paper is loaded in the bypass tray remove the paper and close the bypass tray 10 Push the side button to open t...

Page 85: ...or similar material to avoid dirtying your workspace 12 Lifting the guide plate remove the jammed paper carefully CVW025 13 Slide the print cartridge in horizontally When the cartridge can go no furth...

Page 86: ...When closing the covers push the covers firmly After closing the covers check that the error is cleared 6 Troubleshooting 84...

Page 87: ...nuine print cartridge is being used Refilled or non genuine print cartridge reduces print quality and can cause malfunctions Use genuine print cartridge only See page 102 Consumables An old print cart...

Page 88: ...g time depends on data volume High volume data such as graphics heavy documents take longer to process To speed up printing reduce the printing resolution using the printer driver For details see the...

Page 89: ...nted page differs from the position displayed on the computer screen the cause may be one of the following Possible Cause Solution Page layout settings have not been configured Check that the page lay...

Page 90: ...paper Replace the print cartridge Set the print cartridge again correctly Load paper into the tray Flashing On A paper jam has occurred in the machine Use Web Image Monitor or Smart Organizing Monito...

Page 91: ...e Monitor or Smart Organizing Monitor to check the error and then take appropriate measures See page 47 Using Web Image Monitor or page 60 Using Smart Organizing Monitor On On On A malfunction has occ...

Page 92: ...bypass tray has run out of paper Load paper into Tray 1 See page 30 Loading Paper Load paper into the bypass tray See page 30 Loading Paper Tray 1 Jam Bypass Tray Jam Duplex Jam Inner Jam Outer Jam T...

Page 93: ...p Print Cartridge handy The machine has run out of the toner Replace the print cartridge See page 65 Replacing the Print Cartridge Printing has been interrupted because of the memory overflow The data...

Page 94: ...6 Troubleshooting 92...

Page 95: ...ils about specifying the IPv6 settings see page 60 Using Smart Organizing Monitor Available Functions FTP Printing Prints documents via FTP using the EPRT and EPSV commands Windows Vista 7 8 and an FT...

Page 96: ...sing Web Image Monitor For details about enabling and disabling IPsec using Smart Organizing Monitor see the Smart Organizing Monitor Help Encryption and Authentication by IPsec IPsec consists of two...

Page 97: ...tting method With this method agreements such as the IPsec algorithm and key must be specified for both sender and receiver Such agreements form what is known as an SA Security Association IPsec commu...

Page 98: ...Specifying Encryption Key Exchange Settings 1 Start the Web browser and access the machine by entering its IP address 2 Click IPsec Settings 3 Click the IPsec Policy List tab 4 Select the number of t...

Page 99: ...iffie Hellman Group Diffie Hellman Group settings in Security method preference order all match those specified on the machine in IKE Settings If the settings are not displayed click Add 11 Click OK t...

Page 100: ...Set the value of Integrity algorithm to the same value as the Authentication Algorithm for AH specified on the machine Clear the Data integrity and encryption ESP check box 33 When ESP AH is selected...

Page 101: ...Finish and then click OK twice The new IP security policy IPsec settings is specified 40 Select the security policy that you have just created right click on it and then click Assign IPsec settings on...

Page 102: ...light up set Toner End Option Settings to Continue Printing using Smart Organizing Monitor However since any trouble caused by using this setup is outside of the scope of the manufacturer s warranty...

Page 103: ...e power switch is turned off The power cord is unplugged from the wall outlet All other cables are unplugged from the machine 2 Lift the machine using the inset grips on both sides of the machine and...

Page 104: ...t printing will become impossible To facilitate cartridge replacement we recommend you purchase and store extra print cartridges The actual number of printable pages varies depending on the image volu...

Page 105: ...ustom Paper Size The following paper sizes are supported as custom paper sizes Approximately 90 216 mm 3 6 8 5 inches in width Approximately 148 356 mm 5 8 14 inches in length Paper type Plain paper 6...

Page 106: ...e 2 3 8 W or less Machine dimensions Width Depth Height 370 392 262 mm 14 6 15 4 10 3 inches Weight machine body with consumables Approximately 12 7 kg 28 0 lb or less Printer Function Specifications...

Page 107: ...USB 2 0 Wi Fi Printer language PCL6c Fonts 80 fonts Specifications of the Machine 105...

Page 108: ...ANTIES OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM DAMAGES OR OTHER LIABILITY WHETHER IN AN ACTIO...

Page 109: ...names of the authors and copyright holders must not be used in advertising or otherwise to promote the sale use or other dealing in this Software without specific written prior permission Title to cop...

Page 110: ...ARE DISCLAIMED IN NO EVENT SHALL THE OpenSSL PROJECT OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREME...

Page 111: ...graphic related 4 If you include any Windows specific code or a derivative thereof from the apps directory application code you must include an acknowledgement This product includes software written b...

Page 112: ...er product names used herein are for identification purposes only and might be trademarks of their respective companies We disclaim any and all rights to those marks The proper name of Internet Explor...

Page 113: ...t Windows Server 2008 Standard Microsoft Windows Server 2008 Enterprise Microsoft Windows Server 2008 Datacenter Microsoft Windows Server 2008 for Itanium based Systems Microsoft Windows Web Server 20...

Page 114: ...7 Appendix 112...

Page 115: ...N Non recommended paper 27 Notes 100 O OpenLDAP 106 OpenSSL 107 Operation tools 23 P Paper jam 76 78 80 Paper mismatch 41 Print area 28 Print cartridge 65 102 Print functions 43 Print output function...

Page 116: ...U Upgrade 21 W Web Image Monitor 47 Where to put the printer 16 Wireless LAN settings 51 61 114...

Page 117: ...MEMO 115...

Page 118: ...MEMO 116 GB GB EN US EN AU M174 8600...

Page 119: ...2013...

Page 120: ...M174 8600 AU EN US EN GB EN...

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