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Error Messages

M116/M117

3-2

SM Appendix

3.2 ERROR MESSAGES

3.2.1 OVERVIEW

Error messages will be displayed on the LCD panel if the machine has a problem. These can be

viewed by a customer.

3.2.2 ERROR MESSAGES LIST

Message

Causes

Solutions

Cover open

The front cover is open.

Open and then close the front cover.

Controller FW

download failed

Controller FW could not be

downloaded.

Turn off the main power, turn it back

on, and then download the controller

FW again.

Incor Prt Cart

Irregular toner is set.

Replace the toner to appropriate one.

Internal Misfeed

There is a paper jam in the

fusing unit.

Remove the jammed paper.

See the user’s guide.

Load Paper #

The indicated tray # (1, 2,

bypass) is out of paper.

Load paper into the indicated paper

tray.

See the user’s guide.

Memory

Overflow

This error occurs when FW

memory is not enough to save

the printing page.

Reduce the size of the data, and then

try the operation again.

Misfeed: Tray 1

Paper has been jammed in

the tray 1 paper input area.

Remove the jammed paper.

See the user’s guide.

Misfeed: Tray 2

Paper has been jammed in

the tray 2 paper input area.

Remove the jammed paper.

See the user’s guide.

Misfd:

BypssTray

There is a paper jam in

Bypass tray.

Remove the jammed paper.

See the user’s guide.

Misfd: Dupl Unit

There is a paper jam in the

duplex unit.

Remove the jammed paper.

See the user’s guide.

Summary of Contents for M116

Page 1: ...M116 M117 SERVICE MANUAL...

Page 2: ...ION OF RICOH AMERICAS CORPORATION All product names domain names or product illustrations including desktop images used in this document are trademarks registered trademarks or the property of their r...

Page 3: ...tion Users of this manual should be either service trained or certified by successfully completing a Ricoh Technical Training Program Untrained and uncertified users utilizing information contained in...

Page 4: ...LEGEND PRODUCT CODE COMPANY LANIER RICOH SAVIN M116 SP 3500N Aficio SP 3500N SP 3500N M117 SP 3510DN Aficio SP 3510DN SP 3510DN DOCUMENTATION HISTORY REV NO DATE COMMENTS 05 2012 Original Printing...

Page 5: ...MACHINE LEVEL 2 2 2 1 3 MACHINE SPACE REQUIREMENT 2 2 2 1 4 POWER REQUIREMENTS 2 3 2 1 5 INSTALLATION PROCEDURE 2 3 3 PREVENTIVE MAINTENANCE 3 1 3 1 PM INTERVALS 3 1 3 1 1 PM PARTS 3 1 3 1 2 YIELD CO...

Page 6: ...ON CLUTCH 4 19 4 5 10 TONER END SENSOR 4 19 4 5 11 PAPER EXIT SENSOR 4 20 4 5 12 RELAY SENSOR 4 20 4 5 13 INVERTER SENSOR 4 20 4 5 14 REGISTRATION ROLLER AND SENSOR 4 21 4 6 PAPER TRANSFER 4 24 4 6 1...

Page 7: ...MENU 5 1 Selecting an Item 5 1 Going into the Next Level Returning to the Previous Level 5 1 Exiting the Service Mode Menu 5 1 Menu List 5 2 5 2 CONFIGURATION AND MAINTENANCE PAGE 5 12 5 2 1 OVERVIEW...

Page 8: ...RINTING 6 10 Test Page Print Procedure 6 10 6 2 3 TEST PATTERN PRINTING 6 10 Test Pattern Print Procedure 6 10 6 2 4 DARK LINES IN HALFTONE AREAS AT 75MM INTERVALS 6 11 6 3 JAM 6 12 6 3 1 JAM SENSOR L...

Page 9: ...d touching those components with your bare hands Health Safety Conditions Toner is non toxic but if you get either of them in your eyes by accident it may cause temporary eye discomfort Try to remove...

Page 10: ...igns of any problem seek medical attention If toner spills on clothing wash the affected area immediately with soap and cold water Never use hot water Hot water can cause toner to set and permanently...

Page 11: ...er chassis is not repairable in the field Customer engineers are therefore directed to return all chassis and laser subsystems to the factory or service depot when replacement of the optical subsystem...

Page 12: ...ademarks of Microsoft Corporation in the United States and or other countries PostScript is a registered trademark of Adobe Systems Incorporated PCL is a registered trademark of Hewlett Packard Compan...

Page 13: ...PRODUCT INFORMATION REVISION HISTORY Page Date Added Updated New None...

Page 14: ......

Page 15: ...Specifications SM 1 1 M116 M117 Product Information 1 PRODUCT INFORMATION 1 1 SPECIFICATIONS See Appendices for the following information General Specifications Printer Supported Paper Sizes...

Page 16: ...Laser unit 9 Friction pad 2 Quenching lamp 10 Transfer roller 3 Cartridge AIO type 11 Paper Tray 4 Development roller 12 Fusing Unit 5 Registration roller 13 Pressure Roller 6 By pass feed roller 14...

Page 17: ...6 M117 Product Information 1 2 2 PAPER PATH A Duplex section For M117 B Standard paper tray unit C Optional paper tray unit 1 2 3 DRIVE LAYOUT 1 Duplex Motor 2 Main Motor 3 Registration Clutch 4 Relay...

Page 18: ...Machine Configuration M116 M117 1 4 SM 1 3 MACHINE CONFIGURATION Models Duplex Unit Optional Memory Optional Tray M355 PCL PS RN P2a M116 NA NA 250x1 Yes RN P2b M117 Auto NA 250x1 Yes NA Not Available...

Page 19: ...INSTALLATION REVISION HISTORY Page Date Added Updated New None...

Page 20: ......

Page 21: ...Ambient Illumination Less than 2 000 lux do not expose to direct sunlight 4 Ventilation 3 times hr person 5 Do not put the machine in areas with sudden temperature changes This includes Areas directly...

Page 22: ...MACHINE LEVEL Front to back Within 5 mm 0 2 of level Right to left Within 5 mm 0 2 of level 2 1 3 MACHINE SPACE REQUIREMENT Put the machine near a power source with these clearances A Over 10 cm 4 B O...

Page 23: ...ly in the outlet Avoid multi wiring Make sure that you ground the machine Input voltage level NA 120 V TW 110 V 60 Hz Less than 10 A EU Asia CHN 220 V to 240 V 50 Hz 60 Hz Less than 5 A Permitted volt...

Page 24: ......

Page 25: ...PREVENTIVE MAINTENANCE REVISION HISTORY Page Date Added Updated New None...

Page 26: ......

Page 27: ...ven the APV Average Printer Volume for this product these yield parts 1 are expected to outlast the working life of the machine 1 Yield Parts Parts whose expected yield is longer than the machine life...

Page 28: ...er Unit when one of these counters reaches each yield Counter Reset The process below shows how to reset the yield counters 1 Enter the Service Mode 2 Select Eng Maintenance and then press OK key 3 Se...

Page 29: ...REPLACEMENT AND ADJUSTMENT REVISION HISTORY Page Date Added Updated New None...

Page 30: ......

Page 31: ...are printer jobs in the machine print out all jobs in the printer buffer Turn off the main power switch and unplug the machine before you do the procedures in this section 4 2 SPECIAL TOOLS PC Windows...

Page 32: ...16 M117 4 2 SM 4 3 EXTERIOR COVERS 4 3 1 FRONT COVER 1 Pull out the standard paper tray A 2 Remove two tabs A 3 On the right side down the tab and then slide the bypass tray A to the right 4 Pull out...

Page 33: ...117 Replacement and Adjustment 5 Open the front cover A To open the front cover push the cover release button B and carefully pull the cover forward and open it hinges downward 6 Push the right hinge...

Page 34: ...r cover p 4 6 3 Remove two screws A on the front side of the left cover 4 Remove a screw A on the rear upper side of the left cover 5 Pull the rear upper part A of the left cover to release the hooks...

Page 35: ...oks Located outside of the cover has marks indicating the position of the hook 7 Pull the front bottom part of the left cover A to release the hooks Located outside of the cover has marks indicating t...

Page 36: ...SM There are many hooks and tabs inside the left cover Before removing the left cover see the images below 4 3 3 REAR COVER 1 Open the rear cover A 2 Slide the shaft B in the direction of the blue arr...

Page 37: ...GHT COVER 1 Front cover p 4 2 2 Rear cover p 4 6 3 Right cover A x 3 hook at arrow mark Located outside of the cover has marks indicating the position of the hook There are many hooks and tabs inside...

Page 38: ...ling the top cover When re installing the top cover always verify that the two paperweights A are lifted If they are not lifted to fit into the paper slot the paperweights A could be damaged Make sure...

Page 39: ...Exterior Covers SM 4 9 M116 M117 Replacement and Adjustment 4 3 6 OPERATION PANEL 1 Top cover p 4 8 2 Operation panel A x 2...

Page 40: ...damage your eyes 4 4 1 CAUTION DECAL LOCATIONS Caution decal is attached as shown below Be sure to turn off the main switch and disconnect the power plug from the power outlet before beginning any di...

Page 41: ...r Unit SM 4 11 M116 M117 Replacement and Adjustment 4 4 2 LASER UNIT 1 Front cover p 4 2 2 Rear cover p 4 6 3 Left cover p 4 4 4 Right cover p 4 7 5 Top cover p 4 8 6 Laser unit A x 3 ground screw x 3...

Page 42: ...main switch and unplug the machine before attempting any of the procedures in this section Laser beams can seriously damage your eyes 1 Laser unit p 4 11 2 Polygon mirror cover A x 2 3 Polygon mirror...

Page 43: ...ith the rear side facing down resting on the table 4 Slide the paper feed shaft A to the left side x 2 5 Slide the paper feed roller B to right side and remove it hook After installing a new paper fee...

Page 44: ...ring When reinstalling the friction pad follow this order 1 Replace the spring 2 Insert the right side of the friction pad first followed by the left side 3 Gently push the friction pad down into the...

Page 45: ...ront cover p 4 2 2 Left cover p 4 4 3 Right cover p 4 7 4 Pull out the paper tray 5 By pass lower guide plate A x 4 x 2 Reinstall the by pass lower guide plate A while pressing the spring B Be careful...

Page 46: ...over by pass solenoid B x 1 8 Gear C hook 9 Slide the by pass feed roller shaft A to the left side and remove it 10 Remove the metal cover B from the by pass feed roller C 4 5 5 BY PASS FEED ROLLER FR...

Page 47: ...1 Front cover p 4 2 2 Right cover p 4 7 3 By pass feed sensor A hooks x 1 4 5 7 PAPER FEED CLUTCH 1 Top cover p 4 2 2 ECB p 4 36 ECB Engine Controller Board 3 Controller board p 4 38 4 Release all har...

Page 48: ...Paper Feed and Exit M116 M117 4 18 SM 7 Paper feed clutch A x 1 x 1 4 5 8 RELAY CLUTCH 1 Drive unit p 4 17 Paper Feed Clutch 2 Relay clutch A x 1...

Page 49: ...placement and Adjustment 4 5 9 REGISTRATION CLUTCH 1 Drive unit p 4 17 Paper Feed Clutch 2 Registration clutch A x 1 4 5 10 TONER END SENSOR 1 Drive unit p 4 17 Paper Feed Clutch 2 Reflective sensor w...

Page 50: ...SM 4 5 11 PAPER EXIT SENSOR 1 Rear cover p 4 6 2 Paper exit sensor A x 1 hooks 4 5 12 RELAY SENSOR 1 Rear cover p 4 6 2 Relay sensor A x 1 hooks 4 5 13 INVERTER SENSOR 1 Duplex transport guide p 4 38...

Page 51: ...EGISTRATION ROLLER AND SENSOR 1 Pull out the paper tray 2 PSU p 4 38 3 Paper feed clutch p 4 17 4 Relay clutch p 4 18 5 Registration clutch p 4 19 6 Heat insulating plate A x 2 7 Exit roller base B x...

Page 52: ...Paper Feed and Exit M116 M117 4 22 SM 10 Remove the four screws in the left frame A 11 Registration unit A 12 Upper guide plate B 13 Registration roller A...

Page 53: ...Paper Feed and Exit SM 4 23 M116 M117 Replacement and Adjustment 14 Registration sensor A...

Page 54: ...2 spring x 2 gear x 1 collar x 1 as shown above Do not touch the transfer roller surface when reinstalling the new transfer roller After installing a new transfer roller 1 Enter the Service Mode 2 Se...

Page 55: ...ING Switch off the main power unplug the machine from its power source and allow the fusing unit to cool before removing it 4 7 1 FUSING UNIT 1 Front cover p 4 2 2 Rear cover p 4 6 3 Left cover p 4 4...

Page 56: ...Fusing M116 M117 4 26 SM 6 Pass the cable A through the hole B inside the machine 7 Fusing unit C x 4 Make sure that the two bushings A remain be setting...

Page 57: ...fusing unit through the hole B outside after setting the fusing unit After installing a new fusing unit 1 Enter the Service Mode 2 Select Eng Maintenance and then press OK key 3 Select Reset FuserUni...

Page 58: ...using M116 M117 4 28 SM 4 7 2 THERMOSTAT Do not recycle a thermoswitch that is already opened Safety is not guaranteed if you do this 1 Fusing unit p 4 25 2 Fusing upper cover A x 4 3 Thermostat A x 2...

Page 59: ...Fusing SM 4 29 M116 M117 Replacement and Adjustment 4 7 3 THERMISTOR 1 Fusing unit p 4 25 2 Fusing upper cover A x 4 3 Fusing front cover A x 2 4 Thermistor A x 1...

Page 60: ...Fusing M116 M117 4 30 SM 4 7 4 FUSING LAMP 1 Fusing Unit p 4 25 2 Fusing side covers A x 2 each 3 Ground wires x 1 each 4 Fusing lamp A...

Page 61: ...Fusing SM 4 31 M116 M117 Replacement and Adjustment When reinstall the fusing lamp The flat terminal A must be placed on the right side of the fusing unit fusing cable side...

Page 62: ...Fusing M116 M117 4 32 SM 4 7 5 HOT ROLLER 1 Fusing lamp p 4 30 2 Brackets A x 2 3 Ground Plate A x 1 4 Hot roller A C ring x 2 gear x 1 bushing x 2...

Page 63: ...ESSURE ROLLER 1 Hot roller p 4 32 2 Pressure roller A Bearing x 2 4 7 7 HOT ROLLER STRIPPER PAWLS 1 Fusing unit p 4 25 2 Fusing upper cover p 4 28 Thermostat 3 Metal holders A 1 holder for each pawl x...

Page 64: ...AIN MOTOR 1 Front cover p 4 2 2 Left cover p 4 4 3 Harness guide A x 2 4 Main motor B x 4 x 1 4 8 2 DUPLEX MOTOR FOR M117 1 Front cover p 4 2 2 Rear cover p 4 6 3 Left cover p 4 4 4 Right cover p 4 7...

Page 65: ...placement and Adjustment 4 9 ELECTRICAL COMPONENTS Use a correct rating fuse for the fuse replacement Never use a wrong rating fuse If do so the machine may be damaged 4 9 1 LAYOUT OF PC BOARDS A ECB...

Page 66: ...4 3 ECB A x 4 all s Do not connect any connectors to CN181 when reinstalling the ECB A CN181 is only used for factory Do not change the dip switch The dip switch is only for factory use 4 EEPROM Elec...

Page 67: ...a Make sure that the EEPROM is correctly installed on the ECB EEPROM Replacement procedures for the new EEPROM are included in the ECB Engine Controller Board replacement procedure Refer to ECB Engine...

Page 68: ...ller board A x 4 x 1 4 9 2 PSU 1 Pull out the standard paper tray 2 Front cover p 4 2 3 Rear cover p 4 6 4 Left cover p 4 4 5 Right cover p 4 7 6 Top cover p 4 8 7 ECB p 4 36 ECB Engine Controller Boa...

Page 69: ...stment 11 Main power switch bracket A in right frame x 2 12 Remove the main power cord B as sown above x 2 13 Remove the ground wire and two connectors 14 Rear low cover A x 3 15 Release the lock A an...

Page 70: ...7 4 40 SM 17 For M117 only Duplex transport guide A x 2 18 For M117 only Set the machine with the front side facing down resting on the table 19 For M117 only Release the link A x 1 20 For M117 only D...

Page 71: ...Electrical Components SM 4 41 M116 M117 Replacement and Adjustment 21 PSU A x 4 x 1...

Page 72: ...s M116 M117 4 42 SM 4 9 3 CHARGE TERMINAL CASE 1 Right cover p 4 7 2 Charge terminal case A with the harness x 2 x 1 hooks 3 Remove the harness A x 4 4 Remove the four springs and terminal pins B 5 Ch...

Page 73: ...OTHERS 4 10 1 COOLING FAN 1 Right cover p 4 7 2 Cooling fan A x 2 x 1 Install the Cooling fan A with its decal facing the outside of the machine 4 10 2 QUENCHING LAMP 1 Top Cover p 4 8 2 Release two h...

Page 74: ...Others M116 M117 4 44 SM 3 Remove the quenching lamp A from the case hook x 3...

Page 75: ...ng the paper registration setting 2 Enter the Service Mode 3 Select Eng Maintenance and then press OK key 4 Select the Registration and then press OK key 1 Feed Direction 2 Vertical Adjustment 3 Horiz...

Page 76: ......

Page 77: ...SYSTEM MAINTENANCE REFERENCE REVISION HISTORY Page Date Added Updated New None...

Page 78: ......

Page 79: ...MODE While holding the Stop Start Key and Escape Key at the same time turn on the Main Power Switch to the ON position Note There is no SOM Smart Organizing Monitor utility 5 1 3 SERVICE MODE MENU Sel...

Page 80: ...NRG SAVIN SP PNP Sets the model name to a host via USB device Do not change this setting Designed for Factory Use 0x00 0x7F Destination Sets the destination and updates the engine setting Do not chan...

Page 81: ...n of thick paper for tray 1 If the machine settings are reset to the factory defaults this value does not change 40 to 40 0 Default 0 1 mm step Vert T1 Thin Adjusts the vertical registration of thin p...

Page 82: ...Default 0 1 mm step Vert T2 Thin Adjusts the vertical registration of thin paper for tray 2 If the machine settings are reset to the factory defaults this value does not change 40 to 40 0 Default 0 1...

Page 83: ...reset to the factory defaults this value does not change 40 to 40 0 Default 0 1 mm step Vert Dup Thick Adjusts the vertical registration of thick paper for the back side in duplex mode If the machine...

Page 84: ...O information Unit Print Counter OPC Life Info OPC Rotation T Displays the OPC life information OPC rotation time PreOPC Rota T Displays the OPC life information Pre OPC rotation time Alert Status Dis...

Page 85: ...EM parts yield of this machine is reached On or Off Default Output check Main Motor Output check Main Motor Middle Clutch Output check Relay Clutch Tray1 Clutch Output check Paper Feed Clutch Bypass...

Page 86: ...Vert T2 Thick Vert T2 Thin Vert Dup Plain Adjusts the amount of paper buckle at the registration roller for each tray and paper type 8 to 8 0 Default 1 mm step Vert Dup Thick Vert Dup Thin Fuse Unit...

Page 87: ...cled paper 150 to 180 160 Default 5 C step Charge Bias Adjusts the charge bias 1050 to 1300 1200 25 step Developer Bias Adjusts the developer bias 270 to 330 300 15 step TRoller Bias Adjusts the trans...

Page 88: ...tion mechanism Test Pattern Prints the test pattern Control Mode Corrects the face curl of paper 0 OFF 28ppm 1 Sets the engine speed at 14ppm after printing 1 minute 2 Sets the engine speed at 14ppm 3...

Page 89: ...ts all the settings to factory default Clears resets the contents of the controller board memory all data programmed by the user log data to factory default After executing initial setup menu starts a...

Page 90: ...ect List Test Print and then press the OK key 3 Press the Up or Down key to select Config Page or Maintenance Pg and then press the OK key 4 The configuration page or maintenance page is printed Other...

Page 91: ...roller board each time the board issues a print command to the engine The value is calculated as follows Total counter Printer counter Reports print Application Counters Application counters exist for...

Page 92: ...on page both before and after the update Comparing pre and post update configuration pages allows you to check whether or not the update was successful Follow the procedure carefully and note that it...

Page 93: ...ware update tool window for messages and the update s current percentage of completion Do not turn the main power off from this point until the update procedure is completed 7 Wait until FW Update Don...

Page 94: ...or LAN Local Area Network cable 3 Download the firmware files to your computer FwUpdateToolSP exe Service Mode execute file Setting ini Parameter setting yyy bin Engine Firmware 4 Make a folder on a...

Page 95: ...Tool screen If this happens DO NOT turn off the machine and execute the update procedure again unless the error message Downloaded file is broken Do NOT use print scan fax and copy function at the sam...

Page 96: ...f it is available Check Printer status if it is available F W file transmission can not be completed Transmission will be canceled if timeout Check USB cable connection Check USB Print Driver if it is...

Page 97: ...update Messages Comment Action Connecting Connect to Printer Please wait a moment Net Upload End of data Update F W successfully Transmission Time 30 sec Please reboot Printer after panel shows reboot...

Page 98: ...ile Engine F W file does not exist Check the download file name in setting ini EngImageFile Check the download file and fw update tool is in the same folder New Version Update FW AIO FW is transmittin...

Page 99: ...ing Other Printer functions are running Please wait F W update is completed Please wait other Printer functions are completed FW Update Done Please reboot the Machine F W update is completed Please re...

Page 100: ...functions are running Please wait F W update is completed Please wait other Printer functions are completed FW Update Done Please reboot the Machine F W update is completed Please reboot the Machine...

Page 101: ...TROUBLESHOOTING REVISION HISTORY Page Date Added Updated New None...

Page 102: ......

Page 103: ...switch off and on if an SC code is displayed 3 First disconnect then reconnect the connectors before replacing the PCBs if the problem concerns electrical circuit boards 4 First check the mechanical...

Page 104: ...ing while the polygon mirror motor is rotating Polygon motor driver board harness loose or disconnected Polygon motor driver board defective Laser optics unit defective 1 Turn the main power off on th...

Page 105: ...han 1sec Thermistor disconnected causes extremely low temperature reading Thermistor damaged and short circuited causes extremely high temperature reading 1 Turn the machine s main power off and then...

Page 106: ...tively after the main motor started to rotate stably Overload of Torque load overload Defective main motor Disconnect or defective motor harness 1 Turn the machine s main power off and then on 2 Check...

Page 107: ...erature has not reached 45 C within 9 seconds after the fusing lamp comes ON while the machine is warming up or The fusing unit does not attain reload temperature within 35 s normal temperature or 65...

Page 108: ...ise the machine continues to issue this SC code and cannot be operated 545 Fuser full heater error The fuser full heater remained ON at full capacity for more than 9 s after the fusing temperature att...

Page 109: ...the main power remains ON Defective fusing relay Defective fusing relay circuit Shorted 24V fuse on the PSU Unstable power supply 1 Check the power supply source 2 Replace the 24V fuse on the PSU 3 Re...

Page 110: ...cted Defective EEPROM 1 Installing the EEPROM 2 Replacing the EEPROM 688 CTL_PRREQ_N signal does not come The ECB does not receive a memory address command from the controller 20 seconds after paper i...

Page 111: ...vals Abnormal image at 29 8 mm intervals Charge roller Abnormal image at 37 7 mm intervals Registration roller Colored spots at 37 9 mm intervals Print cartridge Development roller Abnormal image at 4...

Page 112: ...t List Test Print and then press the OK key 3 Press the Up or Down keys to select Test Page and then press the OK key Test page sample 6 2 3 TEST PATTERN PRINTING Follow the test pattern print procedu...

Page 113: ...t 75mm intervals This is because low humidity conditions tend to cause variations in light sensitivity across the surface of the drum Selecting On for Low Humid Mode under the Maintenance Menu may hel...

Page 114: ...17 6 12 SM 6 3 JAM 6 3 1 JAM SENSOR LAYOUT There are the sensors of the jam detection as shown below Paper Jam 1 Registration Sensor 2 Tray2 Paper Feed Sensor 3 Inverter Sensor 4 Paper Exit Sensor 5 R...

Page 115: ...egistration sensor 1 Misfeed Tray 2 Paper does not reach tray2 convey sensor Tray2 paper feed sensor 2 Paper does not reach registration sensor Registration sensor 1 Misfd Dupl Unit Paper does not rea...

Page 116: ...m M116 M117 6 14 SM Jam message Cause Misfeed Tray 2 Tray2 paper feed sensor 2 Internal Misfeed Registration sensor 1 Misfd Stnd Tray Paper exit sensor 4 Misfd Dupl Unit Relay sensor 5 Inverter sensor...

Page 117: ...ENERGY SAVER REVISION HISTORY Page Date Added Updated New None...

Page 118: ......

Page 119: ...ey in this diagram represents the amount of energy that is saved when the timers are at the default settings If the timers are changed then the energy saved will be different For example if the timers...

Page 120: ...nsider the effects on the environment of extra energy use If it is necessary to change the settings please try to make sure that the Energy Saver Mode 2 Timer is not too long Try with a shorter settin...

Page 121: ...the combine functions reduce the amount of paper used This means that less energy overall is used for paper production which improves the environment 1 Duplex Reduce paper volume in half 2 Combine mo...

Page 122: ...the duplex counter goes up by 1 For a duplex job of a three page original the duplex counter will only increase by 1 even though two sheets are used Total counter This machine has a total sides printe...

Page 123: ...20 10 10 20 If combine mode is used the total and duplex counters work in the same way as explained previously The following table shows paper savings and how the counters increase for some simple ex...

Page 124: ...6 SM Duplex 2 in 1 mode Originals Simplex Sheet used Duplex Sheets used Paper Saved Total counter 1 1 1 0 1 2 2 1 1 1 3 3 1 2 2 4 4 1 3 2 5 5 2 3 3 6 6 2 4 3 7 7 2 5 4 8 8 2 6 4 9 9 3 6 5 10 10 3 7 5...

Page 125: ...M116 M117 SERVICE MANUAL APPENDICES...

Page 126: ......

Page 127: ...ENERAL SPECIFICATIONS 1 1 1 1 1 GENERAL SPECIFICATIONS 1 1 1 1 2 PRINTER 1 3 1 2 SUPPORTED PAPER SIZES 1 4 2 APPENDIX SP MODE TABLE 2 1 2 1 SERVICE MENU 2 1 3 APPENDIX TROUBLESHOOTING GUIDE 3 1 3 1 SE...

Page 128: ......

Page 129: ...APPENDIX SPECIFICATIONS REVISION HISTORY Page Date Added Updated New None...

Page 130: ......

Page 131: ...ostcards Optional paper feed unit Plain paper 250 sheets 80g m2 Output tray Face down 125 sheets Paper size Main tray A4 Letter Legal B5 A5 A6 HLT Executive Foolscap Folio Postcard Custom size Max 216...

Page 132: ...x H 370 x 392 x 262 mm 14 6 x 15 5 x 10 4 inch Without Option Weight M116 11 7 kg 25 8 lb M117 12 7 kg 28 0 lb With a starter AIO cartridge Energy Saver Mode Selectable 1 to 240 minutes 1 minute steps...

Page 133: ...dpi Duplex M117 only 15 ppm LT 14 ppm A4 600 dpi Printer drivers PCL PS3 Font 80 fonts Resolution 1200 x 1200 600 x 600 dpi Toner save mode Supported First print time Less than 8 seconds Duplex print...

Page 134: ...o input paper size by operation panel and driver N Not supported Type SEF LEF Size Input Tray Auto Duplex Standard Tray Option PFU Bypass Tray A4 SEF 210x297 A A B B B5 SEF 182x257 A A B N A5 SEF 148x...

Page 135: ...N N N N Executive SEF 71 4 x101 2 A N B N F SEF 8 x 13 B N N N Foolscap SEF 81 2 x 13 B N N N Folio SEF 81 4 x 13 B N N N 16 Kai SEF 195 x 267 B N B N Env 10 SEF 41 8 x 91 2 N N B N Env Monarch SEF 37...

Page 136: ......

Page 137: ...APPENDIX SP MODE TABLE REVISION HISTORY Page Date Added Updated New None...

Page 138: ......

Page 139: ...Service Menu SM Appendix 2 1 M116 M117 Appendix SP Mode Table 2 APPENDIX SP MODE TABLE 2 1 SERVICE MENU See Main Chapters for Service Program Mode...

Page 140: ......

Page 141: ...APPENDIX TROUBLESHOOTING GUIDE REVISION HISTORY Page Date Added Updated New None...

Page 142: ......

Page 143: ...Service Call Conditions SM Appendix 3 1 M116 M117 Appendix Trouble Shooting Guide 3 APPENDIX TROUBLESHOOTING GUIDE 3 1 SERVICE CALL CONDITIONS See Main Chapters for Service Call Conditions...

Page 144: ...per jam in the fusing unit Remove the jammed paper See the user s guide Load Paper The indicated tray 1 2 bypass is out of paper Load paper into the indicated paper tray See the user s guide Memory Ov...

Page 145: ...ce the transfer roller Replace the transfer roller p 2 1 Service Menu Reset Tray 1 The indicated paper input tray 1 is not installed correctly or not installed Install the indicated paper input tray 1...

Page 146: ...TypeMsmtch Start JobReset The paper type setting in the tray 1 2 bypass differs from that of actual paper type in the tray Load paper of the selected type in the tray and then press the Stop Start ke...

Page 147: ...M355 PAPER FEED UNIT TK 1080 REVISION HISTORY Page Date Added Updated New None...

Page 148: ......

Page 149: ...FEED ROLLER 1 4 1 2 1 PAPER FEED ROLLER 1 4 Reinstall the paper feed roller 1 5 1 3 FRICTION PAD 1 6 1 3 1 FRICTION PAD 1 6 1 4 PAPER FEED MOTOR AND GEARS 1 7 1 4 1 PAPER FEED MOTOR 1 7 1 4 2 PAPER FE...

Page 150: ......

Page 151: ...ure Safety Turn off the main power switch and unplug the machine before beginning any of the replacement procedures in this manual Symbols Used in this Manual This manual uses the following symbols Se...

Page 152: ......

Page 153: ...REPLACEMENT AND ADJUSTMENT...

Page 154: ......

Page 155: ...REPLACEMENT AND ADJUSTMENT 1 1 EXTERNAL COVERS AND PAPER FEED UNIT Turn off the main power switch and unplug the machine before attempting any procedure in this section 1 1 1 REAR COVER 1 Remove the p...

Page 156: ...M355 1 2 SM 1 1 2 RIGHT COVER 1 Rear cover 1 1 2 Right cover A x2 1 1 3 PAPER FEED UNIT 1 Right cover p 1 2 2 Paper feed motor bracket p 1 8 3 Paper feed roller shaft gear A C ring x1...

Page 157: ...External Covers and Paper Feed Unit SM 1 3 M355 Paper Feed Unit TK1080 M355 4 Release paper feed roller shaft A C ring x1 bushing x1 5 Paper feed unit A x4...

Page 158: ...M355 1 4 SM 1 2 PAPER FEED ROLLER 1 2 1 PAPER FEED ROLLER Remove the paper feed roller 1 Right cover p 1 2 2 Remove a C ring A and a bushing B 3 Release the paper feed roller shaft A...

Page 159: ...er feed roller 1 Attach the paper feed roller to the paper feed roller shaft 2 Reinstall the paper feed roller shaft correctly As shown in the above pictures the paper feed roller shaft must be instal...

Page 160: ...M355 1 6 SM 1 3 FRICTION PAD 1 3 1 FRICTION PAD 1 Pull out the paper tray 2 Turn the paper feed unit over and release two hooks A 3 Turn the unit over again and remove the friction pad B...

Page 161: ...Paper Feed Motor and Gears SM 1 7 M355 Paper Feed Unit TK1080 M355 1 4 PAPER FEED MOTOR AND GEARS 1 4 1 PAPER FEED MOTOR 1 Right cover p 1 2 2 Paper feed motor A x2 x1 x1...

Page 162: ...M355 1 8 SM 1 4 2 PAPER FEED GEARS 1 Right cover p 1 2 2 Paper feed motor bracket A x3 x1 x1 3 Paper feed gears A each C ring x1...

Page 163: ...Paper Tray Board SM 1 9 M355 Paper Feed Unit TK1080 M355 1 5 PAPER TRAY BOARD 1 5 1 PAPER TRAY BOARD 1 Right cover p 1 2 2 Paper Tray Board x2 locking support x2 x 4...

Page 164: ...M355 1 10 SM 1 6 PAPER TRAY UNIT SET SWITCH 1 6 1 PAPER TRAY UNIT SET SWITCH 1 Paper feed unit p 1 2 2 Feeler A 3 Paper tray unit set switch A hook x2...

Page 165: ...EED SENSOR 1 Right cover p 1 2 2 Release the actuator A from the slot of the paper feed sensor B 3 Paper feed sensor B all hooks x1 1 7 2 PAPER END SENSOR 1 Right cover p 1 2 2 Release the actuator A...

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