T
echnical
B
ulletin
PAGE: 2/3
Reissued:21-Oct-20
Model: Gr-C4
Date: 7-Oct-20
No.: RD0CA007b
Problem Overview 1
Symtom
File transmission fails. The subsequent sending will also fail.
Affected system configuration:
Models:
Gr-C4(D0C8/D0C9/D0CA/D0CB)
Solution Product:
Stream line NX or Global scan (Serverless)
Occurence Rate 2.7%
＃
These are reported with Global scan in Japanese market since Apr.
2020 or later.
Cause
The network connection is disconnected regardless of the
environment. The library did not retry the reconnection when the
connection was lost, and the program remained in an abnormal state.
Workaround
Turn the power off and on and then send the file manually. (The data
remains on the machine)
