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Ricoh Aficio MP 201F, Service Manual

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Ricoh Aficio MP 201F Service Manual Download Page 432

IP-Fax Troubleshooting 

D115/D116 4-28  SM 

Appendix 

Cannot send by Alias Fax number. 

 

Check Point 

Action 

1 

LAN cable connected? 

Check the LAN cable connection. 

2 

Number of specified Alias fax correct? 

Confirm the Alias of the remote fax. 

Error Code: 13-14 

3 Firewall/NAT 

installed? 

Cannot breach the firewall. Send by 

using another method (Fax, Internet 

Fax) 

4 

Transmission sent manually? 

Manual sending not supported. 

5 

Gatekeeper installed correctly? 

Contact the network administrator. 

6 

Gatekeeper power switched on? 

Contact the network administrator. 

7 

IP address/host name of Gatekeeper 

correct? 

Check the IP address/host name. 

8 

DNS server registered when Gatekeeper 

host name specified? 

Contact the network administrator. 

9 

Enable H.323 SW is set to on? 

Check the settings. 

See User Parameter SW 34 Bit 0 

10  IP address of local fax registered? 

Register the IP address of the local fax. 

11  Alias number of local fax registered? 

Register the Alias number of the local 

fax. 

12  Remote fax registered in Gatekeeper? 

Contact the network administrator. 

13  Remote fax a T.38 terminal? 

Check whether the remote fax is a T38 

terminal. 

14  Remote fax switched off or busy? 

Contact the network administrator. 

Summary of Contents for Aficio MP 201F

Page 1: ...D115 D116 SERVICE MANUAL 006372MIU ...

Page 2: ......

Page 3: ...D115 D116 SERVICE MANUAL ...

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Page 5: ...D115 D116 SERVICE MANUAL 006372MIU ...

Page 6: ......

Page 7: ...SION OF RICOH AMERICAS CORPORATION All product names domain names or product illustrations including desktop images used in this document are trademarks registered trademarks or the property of their respective companies They are used throughout this book in an informational or editorial fashion only and for the benefit of such companies No such use or the use of any trade name or web site is inte...

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Page 9: ...ation Users of this manual should be either service trained or certified by successfully completing a Ricoh Technical Training Program Untrained and uncertified users utilizing information contained in this service manual to repair or modify Ricoh equipment risk personal injury damage to property or loss of warranty protection Ricoh Americas Corporation WARNING ...

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Page 11: ...LEGEND PRODUCT CODE COMPANY LANIER RICOH SAVIN D115 LD220SPF Aficio MP201SPF 902SPF D116 LD220F Aficio MP201F 902F DOCUMENTATION HISTORY REV NO DATE COMMENTS 02 2011 Original Printing ...

Page 12: ......

Page 13: ...LECTRICAL COMPONENTS 1 7 Electrical Components 1 1 7 Electrical Components 2 1 8 ARDF 1 9 1 3 3 PAPER PATH 1 10 1 3 4 DRIVE LAYOUT 1 11 Mainframe 1 11 ARDF 1 12 1 4 GUIDANCE FOR THOSE WHO ARE FAMILIAR WITH PREDECESSOR PRODUCTS 1 13 INSTALLATION 2 INSTALLATION 2 1 2 1 INSTALLATION CAUTIONS 2 1 2 2 INSTALLATION REQUIREMENTS 2 2 2 2 1 ENVIRONMENT 2 2 2 2 2 MACHINE LEVEL 2 2 2 2 3 MINIMUM OPERATIONAL ...

Page 14: ... SLOT TYPE B 2 23 2 6 1 ACCESSORY CHECK 2 23 2 6 2 INSTALLATION PROCEDURE 2 23 When Installing the Handset 2 27 2 6 3 TESTING THE SD CARD USB SLOT 2 28 2 7 OPTIONAL PAPER TRAY GRIP HANDLE 2 29 2 7 1 ACCESSORIES 2 29 Installation Procedure 2 29 2 8 CONTROLLER OPTIONS 2 31 2 8 1 OVERVIEW 2 31 2 8 2 WIRELESS LAN IEEE 802 11A G INSTALLATION 2 32 Accessories 2 32 Installation Procedure 2 32 SP Mode Set...

Page 15: ...T AND ADJUSTMENT 4 REPLACEMENT AND ADJUSTMENT 4 1 4 1 PRECAUTIONS 4 1 4 1 1 GENERAL 4 1 4 1 2 LITHIUM BATTERIES 4 1 4 1 3 HALOGEN FREE CABLE 4 1 4 1 4 STATIC ELECTRICITY 4 1 4 2 SPECIAL TOOLS AND LUBRICANTS 4 2 4 3 EXTERIOR COVERS AND OPERATION PANEL 4 3 4 3 1 REAR COVER 4 3 4 3 2 COPY TRAY 4 4 4 3 3 OPERATION PANEL AND UPPER COVERS 4 5 4 3 4 RIGHT DOOR 4 6 4 3 5 BYPASS TRAY 4 6 4 3 6 PLATEN COVER...

Page 16: ...ENSOR 4 26 4 8 3 REGISTRATION SENSOR 4 27 4 8 4 BYPASS PAPER END SENSOR 4 28 4 8 5 BYPASS FEED ROLLER 4 29 4 8 6 BYPASS FEED CLUTCH AND FRICTION PAD 4 30 4 8 7 PAPER FEED AND REGISTRATION CLUTCHES 4 31 4 9 IMAGE TRANSFER 4 32 4 9 1 TRANSFER ROLLER 4 32 4 9 2 ID SENSOR AND DUPLEX ROLLER 4 33 4 9 3 DISCHARGE PLATE 4 34 4 10 BICU AND CONTROLLER BOARD 4 35 4 10 1 BICU 4 35 Preparation 4 35 Procedure 4...

Page 17: ... SET AND DF INVERTER SENSOR 4 55 4 13 7 DF REGISTRATION AND DF EXIT SENSOR 4 56 DF Registration Sensor Reflector 4 57 4 13 8 DF FEED MOTOR 4 58 4 13 9 DF TRANSPORT MOTOR 4 58 4 13 10 DF FEED CLUTCH 4 59 4 14 ADJUSTING COPY IMAGE AREA 4 60 4 14 1 PRINTING 4 60 Adjusting Registration 4 60 Adjusting Blank Margin 4 62 Adjusting Main Scan Magnification 4 63 4 14 2 SCANNING 4 63 Adjusting Registration 4...

Page 18: ...te Procedure 5 7 5 2 3 TEST PATTERN PRINT SP5 902 001 5 12 Executing Test Pattern Printing 5 12 Test Patterns 5 12 5 2 4 MEMORY CLEAR 5 15 GW Machine 5 15 Exceptions 5 16 Memory Clear Procedure 5 16 5 2 5 MACHINE NO SETTING SP5 811 001 5 17 Specifying Characters 5 17 GW Machine 5 17 Serial Number and NVRAM 5 17 5 2 6 SMC PRINT SP5 990 5 17 5 2 7 ID SENSOR ERROR ANALYSIS SP2 221 5 18 5 3 FAX SERVIC...

Page 19: ...ages 6 39 6 4 FAX TROUBLESHOOTING GUIDE 6 40 ENERGY SAVING 7 ENERGY SAVING 7 1 7 1 ENERGY SAVE 7 1 7 1 1 ENERGY SAVER MODES 7 1 Timer Settings 7 1 Recommendation 7 2 7 1 2 ENERGY SAVE EFFECTIVENESS 7 2 7 2 PAPER SAVE 7 4 7 2 1 EFFECTIVENESS OF DUPLEX COMBINE FUNCTION 7 4 1 Duplex 7 4 2 Combine mode 7 4 3 Duplex Combine 7 5 Recommendation 7 5 Model S C4 5 7 6 PAPER FEED UNIT PB1030 D567 SEE SECTION...

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Page 21: ...INTENANCE APPENDIX SP MODE TABLES REPLACEMENT AND ADJUSTMENT APPENDIX FAX TROUBLESHOOTING GUIDE SYSTEM MAINTENANCE REFERENCE APPENDIX FAX SERVICE PROGRAM TROUBLESHOOTING ENERGY SAVING TAB POSITION 2 TAB POSITION 1 TAB POSITION 3 TAB POSITION 4 TAB POSITION 6 TAB POSITION 5 TAB POSITION 8 TAB POSITION 7 ...

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Page 23: ...ectrical components until job execution has started The copier will start making copies as soon as warm up or initialization is finished 6 The inside and the metal parts of the fusing unit become extremely hot while the copier is operating Be careful to avoid touching those components with your bare hands Health Safety Conditions Toner and developer are nontoxic but getting either of these into yo...

Page 24: ...order to dispose of them later do not put more than 100 batteries per sealed box Storing larger numbers or not sealing them apart may lead to chemical reactions and heat build up Laser Safety The Center for Devices and Radiological Health CDRH prohibits the repair of laser based optical units in the field The optical housing unit can only be repaired in a factory or at a location with the requisit...

Page 25: ... Laser beams can seriously damage your eyes CAUTION MARKING Symbols and Abbreviations This manual uses several symbols and abbreviations The meaning of those symbols and abbreviations is as follows See or Refer to Clip ring E ring Screw Connector Clamp SEF Short Edge Feed LEF Long Edge Feed Core Technology manual ...

Page 26: ... special information Failure to obey warning information could result in serious injury or death Obey these guidelines to ensure safe operation and prevent minor injuries This information provides tips and advice about how to best service the machine ...

Page 27: ...PRODUCT INFORMATION REVISION HISTORY Page Date Added Updated New None ...

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Page 29: ...Specifications SM 1 1 D115 D116 Product Information 1 PRODUCT INFORMATION 1 1 SPECIFICATIONS See Appendices for the following information General Specifications Supported Paper Sizes ...

Page 30: ...1 2 1 MAINFRAME Standard Component Machine Code Remarks 1 Copier A D115 D116 2 GW Controller Board C Standard 3 ARDF D Standard 4 Fax Unit E Standard Optional Components Machine Code Remarks 5 500 sheet Paper Feed Unit B D567 Two can be used 6 Handset F B433 NA only ...

Page 31: ...USB2 0 SD Slot D467 B Option only for D115 Printer Scanner unit D468 C SD card for the Printer Scanner Unit Standard only for D115 VM Card D467 D In SD slot 2 lower IEEE 1284 B679 E One from the four Wireless LAN M344 E Gigabit Ethernet Board G874 E HDD with Security Card D577 F Merge the Security Card into the Printer Scanner SD card ...

Page 32: ...ity Sensor 2 1st Scanner 21 Registration Roller 3 CCD on SBU 22 Registration Sensor 4 Lens Block 23 Bypass Tray 5 2nd Scanner 24 Bypass Paper Feed Roller 6 2nd Mirror 25 Bypass Paper End Sensor 7 3rd Mirror 26 Bypass Friction Pad 8 Platen Cover Sensor 27 Mixing Augers 9 Exposure Glass 28 Main Friction Pad ...

Page 33: ...End Sensor 12 Scanner Motor 31 TD Toner Density Sensor 13 Hot Roller 32 Bottom Plate 14 Pressure Roller 33 Polygon Mirror Motor 15 Cleaning Blade 34 Laser Unit 16 OPC Drum 35 Toner Supply Bottle or THM 17 Discharge Plate 36 Toner Collection Coil 18 Transfer Roller 37 Scanner HP Sensor 19 Development Roller ...

Page 34: ...RDF 1 Separation Roller 7 Exit Roller 2 Paper Feed Roller 8 Exit Sensor 3 Pick up Roller 9 Registration Sensor 4 Original Set Sensor 10 Registration Roller 5 Inverter Roller 11 Inverter Sensor 6 Junction Gate 12 Transport Roller ...

Page 35: ...tion Sensor 3 Lamp Stabilizer Board 13 Paper End Sensor 4 Scanner HP Sensor 14 Toner Density Sensor 5 Platen Cover Sensor 15 Bypass Paper End Sensor 6 Scanner Motor 16 Right Door Safety Switch 7 Mechanical Counter 17 Front Door Safety Switch 8 Polygon Mirror Motor 18 Quenching Lamp 9 LD Unit 19 High Voltage Power Supply Board 10 Exit Sensor 20 Operation Panel Board ...

Page 36: ...116 1 8 SM Electrical Components 2 1 Duplex Motor 7 Paper Feed Clutch 2 Exhaust Fan 8 Toner Supply Clutch 3 PSU 9 Bypass Feed Clutch 4 Controller Board GW 10 Registration Clutch 5 BICU 11 Fusing Solenoid 6 Main Motor ...

Page 37: ...D116 Product Information ARDF 1 DF Feed Clutch 6 DF Feed Motor 2 Registration Sensor 7 Inverter Sensor 3 Exit Sensor 8 DF Drive Board 4 Left Cover Sensor 9 Junction Gate Solenoid 5 DF Transport Motor 10 Original Set Sensor ...

Page 38: ...ent Feeder 2 Exit Senor Document Feeder 3 Inverter Sensor Document Feeder 4 Original Set Sensor Document Feeder 5 Exit Sensor 6 Paper Path Sensor 7 Registration Sensor 8 By pass Paper End Sensor 9 Paper Feed Sensor Optional Tray 10 Paper End Sensor Optional Tray 11 Paper End Sensor ...

Page 39: ...YOUT Mainframe 1 Scanner Motor 7 Bypass Feed Clutch By pass Tray 2 Duplex motor 8 Registration Clutch 3 Exit Roller 9 Developer Driver Gear 4 Toner Bottle Clutch 10 Drum Drive Gear 5 Main Motor 11 One way Gear Duplex Unit 6 Paper Feed Clutch 12 Fusing Drive Gear ...

Page 40: ...er 4 Inverter Roller 5 DF Feed Clutch 6 Separation Roller 7 Transport Roller 8 DF Transport Motor 9 Exit Roller 10 Registration Roller DF Feed Motor Drives the feed separation pick up and transport and inverter rollers DF Transport Motor Drives the registration and exit rollers ...

Page 41: ...F 1 to 1 17cpm Memory copy 16cpm ADF 1 to 1 The following parts are unique for D115 D116 When replacing the following parts use the parts specified for each model DO NOT mix up the following parts for D067 D068 D069 D072 and D115 D116 Otherwise both of the machine operation and output quality are not guaranteed 1 BICU with Controller Unit If wrong part is installed an image is not correctly copied...

Page 42: ......

Page 43: ...STALLATION REVISION HISTORY Page Date Added Updated New 11 04 28 2011 Copier Settings 39 07 05 2011 Corrected After Installing the HDD instructions 44 46 04 25 2012 Added Key Counter Card Interface Type A ...

Page 44: ......

Page 45: ...an optional unit do the following Print out all messages stored in the memory all user programmed items and a system parameter list If there is a printer option on the machine print out all data in the printer buffer Turn off the main switch and disconnect the power cord the telephone line and the network cable ...

Page 46: ...hould turn over at least 3 times hr person Ambient Dust Less than 0 1 mg m3 Do not install the machine where it will be exposed to direct sunlight or to direct airflow from a fan air conditioner air cleaner etc Do not install the machine where it will be exposed to corrosive gas Place the machine on a firm and level base Do not install the machine where it may be subjected to strong vibration 2 2 ...

Page 47: ...mm 3 9 D Right 100 mm 3 9 E Depth 450 mm 17 7 F Width 485 mm 19 1 The 750 mm front space indicated above is sufficient to allow the paper tray to be pulled out Additional space is required to allow an operator to stand at the front of the machine Actual minimum space requirement for left rear and right sides is 10mm 0 4 each but note that this will not allow room for opening of the bypass tray rig...

Page 48: ...ccessible After completing installation make sure the plug fits firmly into the outlet Avoid multiple connections to the same power outlet Be sure to ground the machine Input voltage North America 110 120 V 60 Hz 8 A Europe 220 240 V 50 60 Hz 4 A Image quality guaranteed at rated voltage 10 Operation guaranteed at rated voltage 15 ...

Page 49: ... Safety Sheet 27 1 Paper Size Decal 17 27 29 1 Operating Instructions Book 17 29 1 set Operating Instructions CD ROM 17 29 1 set Handset Bracket 17 1 Screw for Handset Bracket 17 2 Modular Cable 17 1 Connecter Cover for TEL 17 1 Ferrite Core for TEL Line 1 Ferrite Core 17 27 29 1 EMC Caution Sheet 27 1 EULA Sheet 17 27 29 1 Caution Decal 17 27 29 1 ...

Page 50: ... 6 SM Installation Procedure Make sure that the copier remains unplugged during installation 1 Remove the all strips of tape 2 Remove the bag A SMC and A3 sheet of paper on the exposure glass 3 Remove the spacing wedge B ...

Page 51: ...e tags from the pins 6 Break each pin off the base C 7 Discard the pin part D 8 Set each base C back into its original hole turning it 90 to lock it into place Be sure to do this for all three pins 9 Open the front door E 10 Lift lever F press in on latch G and pull the bottle holder H out You do not need to pull it completely out of the machine 11 Take a new bottle of toner and shake it several t...

Page 52: ...r you turn on the main power switch the copier sets the bottle in place 14 Push the bottle holder back into the machine 15 Press the latch K down to lock the holder 16 Remove the padding L 17 Pull each tabbed strip M out of the PCU with one hand supporting the PCU with the other Do not pull both strips at the same time as this could damage the PCU 18 Close the front door ...

Page 53: ...then load the paper 21 Adjust the side fences If you load paper shorter than A4 set the end fence in the correct position 22 Push the tray back into the copier 23 Attach the appropriate Brand Decal to the center N of the front door if necessary 24 Attach the appropriate tray number decal and paper size decal to the paper tray O 25 Install optional units if any ...

Page 54: ... turn on the main power switch 30 Select the language used in the operation panel as necessary Language Interface settings For D115 1 Start the SP mode 2 Select SP5 985 001 NIC setting and change the setting value to 1 ON 3 Select SP5 985 002 USB setting and change the setting value to 1 ON 4 Turn the main switch off and on For D116 1 Start the SP mode 2 Select SP5 985 001 NIC setting and change t...

Page 55: ...Exit the SP mode and turn the main switch off and on 12 Start the UP mode 13 Specify the date and time with Set Date or Set Time User Tool System Settings Set Date or Set Time 14 Turn the main switch off and on 15 Check the operations 16 Make a full size copy and check if the side to side and leading edge registrations are correct If they are not adjust the registrations Fax Settings Initializing ...

Page 56: ...y Check Check that you have the components and accessories No Description Q ty 1 Handset 1 2 Handset cradle 1 3 Screws 2 4 Handset manual 1 The handset bracket is not included in the optional handset kit The bracket is provided as an accessory of the copier ...

Page 57: ...the label from the handset cradle B 3 Attach the cradle B to the handset bracket x 2 4 Attach the cradle to the bracket x 2 5 Reattach the label The bracket is an accessory of the copier 6 Set the handset on the cradle 7 Connect the handset cable to the TEL jack and set the telephone cable A as shown above ...

Page 58: ...Procedure for service technicians 1 3 Installation Procedure for users 1 4 Tapping Screw M3x10 1 5 EMC Caution Sheet 1 2 4 2 INSTALLATION PROCEDURE Unplug the main machine s power cord before starting the following procedure 1 Remove the tape at A and the tape and cardboard at B 2 Pull the paper tray part way out of the unit remove the tape and cardboard at C and push the tray back in ...

Page 59: ...pf paper tray units 4 Remove the paper s tray from the paper tray unit s 5 Load paper into the paper tray s Adjust the side and end fences as necessary If loading 81 2 x 14 paper remove the end fence and set it into the special compartment 6 Set the paper tray s back into the paper tray unit s 7 Stick on the appropriate tray number decal s and paper size decal s at the locations indicated in the i...

Page 60: ...the first paper tray unit 2 5 1 ACCESSORY CHECK Confirm that you have the accessories listed below Description Q ty 1 Grounding wire 1 2 Relay harness 1 3 Clamps 2 4 Ferrite core 1 5 Heater fastening screws 2 6 PTU fastening screws 3 7 Grounding screw 1 8 Decal for copier 1 9 Decal for paper tray unit 1 10 Tie wrap 1 ...

Page 61: ...ve the paper tray unit from the copier if it is already installed 2 Remove the paper trays from the copier and from the paper tray unit 3 Remove the ground screw 1 at the rear of the paper tray unit 4 Fasten the heater 2 and the supplied ground wire 3 to the paper tray unit x 3 Note that 1 is the ground screw you removed in the previous step and 4 and 5 are the two ...

Page 62: ...wire 3 and heater harness 6 so that they are out of the way of the copier when you set it on the paper tray unit 5 Set the copier on the paper tray unit 6 Screw the paper tray unit into place using three supplied PTU fastening screws 7 Open the front door and remove the copy tray 7 1 8 Close the front door ...

Page 63: ...Tray Unit Heater SM 2 19 D115 D116 Installation 1 Open the right cover 2 Remove the interface cover 8 x 1 3 Remove the rear cover 9 x 5 4 Remove the upper left cover 10 5 Remove the controller box 11 x 1 x 6 ...

Page 64: ...e support bracket 12 x 3 7 Pass the heater harness through the hole 15 at the rear of the copier 8 Pass relay harness 16 through the opening 17 at the rear of the PSU and through the other opening 15 9 Connect the relay harness to the heater s harness 18 ...

Page 65: ... 24 of the copier behind the rear clamps 15 Secure the ferrite core with the supplied tie wrap 21 16 Clip off the excess length of the tie wrap 17 Connect the relay harness connector 22 to the large connector at the front center of the PSU 18 Screw the ground wire 23 to the PSU bracket with the included grounding screw 19 Attach the clamps 24 to the PSU bracket 20 Attach the heater harness though ...

Page 66: ...sses on the side of the grounding plate at the bottom of the opening The front of the grounding plate must remain clear 24 Arrange the excess harness length so that it sits beneath the FCU cover plate 25 Attach the caution decals to the locations shown in the illustration 26 Reassemble the copier 27 Plug in the power cord and check the operation ...

Page 67: ... SD Slot for the SPF model D115 2 6 1 ACCESSORY CHECK Check the quantity and condition of the accessories against the following list No Description Q ty 1 USB2 0 SD Slot 1 2 Ground Plate 1 3 USB Cable 1 4 Screw M3 x 6 blue 1 5 Screw M3 x 8 2 6 Screw 1 7 Clamp 1 8 Decal 1 2 6 2 INSTALLATION PROCEDURE 1 Remove the USB connect cover A ...

Page 68: ...USB 2 0 SD Slot Type B D115 D116 2 24 SM 2 Remove the interface cover A 3 Open the right door A 4 Rear cover B x 5 5 Remove the upper left cover A as shown above ...

Page 69: ...ft cover with a screwdriver as shown above Smooth the three holes in the upper left cover 7 Attach the ground plate A 8 Secure the USB2 0 SD Slot B with the upper left cover as shown above x 1 M3 x 6 blue x 2 M3 x 8 9 Make a clamp hole the upper left cover with a screwdriver as shown above ...

Page 70: ...ft cover A to the mainframe 11 Attach the rear cover 12 Attach the cable clamp A to the upper left cover x 1 as shown above 13 Connect the USB cable A to USB A 14 Attach the interface cover 15 Plug in and turn on the main machine 16 Enter the SP mode and then change the setting of SP1013 001 from 0 to 1 ...

Page 71: ...SD Slot as shown above When Installing the Handset 1 Do steps 1 to 8 in installation procedure 2 Make two holes the upper left cover with a screwdriver as shown above Smooth the holes in the upper left cover 3 Attach the handset bracket A x 2 4 Attach the cradle B to the handset bracket x 2 ...

Page 72: ...time 2 Close the media slot cover If you leave the cover open static electricity conducted through an inserted SD card could cause the machine to malfunction 3 Make sure that no previous settings remain If a previous setting remains press the Clear Modes key 4 Place an original on the exposure glass 5 Press Store File 6 Press Store to Memory Device 7 Press OK 8 Press the Start key When writing is ...

Page 73: ...he following procedure is for the paper tray for the main copier or optional paper tray unit 2 7 1 ACCESSORIES Check the accessories and their quantities against the table below No Description Q ty 1 Grip Handle 1 2 Screw M3 x 10 2 Installation Procedure 1 Remove the paper tray A from the main copier ...

Page 74: ...as shown with the arrow in the above illustration 4 Attach the grip handle to the paper tray x 2 When attaching auxiliary handle two screws attached from bottom hold handle against front of paper drawer as screws are tightened to ensure there is ensure the smallest gap between back of handle and front of paper drawer 5 Put the paper tray back into the machine ...

Page 75: ... optional I F connections IEEE1284 IEEE802 11a g Wireless LAN or Gigabit Ethernet SD Card Slot Slot 1 is used for options provided on SD cards The application SD card Printer Scanner or Security Card should be installed in Slot 1 If more than one application is to be used move the applications to the same SD card with SP5873 Slot 2 is used for options provided on SD cards and servicing The VM card...

Page 76: ...escription Q ty 1 Wireless Adapter 1 2 Wireless LAN Card 1 3 LAN Card Cover 4 4 Caution Sheet 1 5 Label 1 Installation Procedure 1 Remove the interface cover A x 2 2 Install the Wireless adaptor into I F slot B x 2 3 Install the Wireless LAN card in the wireless adaptor 4 Attach the antenna cap to the wireless LAN card 5 Turn on the main power switch 6 Print out the configuration page User Tools C...

Page 77: ...ngs for IEEE 802 11a g Wireless LAN The following SP commands can be set for IEEE 802 11a g SP No Name Function 5840 004 SSID Used to confirm the current SSID setting 5840 006 Channel MAX Sets the maximum range of the channel settings for the country 5840 007 Channel MIN Sets the minimum range of the channel settings allowed for your country 5840 011 WEP Key Select Used to select the WEP key Defau...

Page 78: ...antities against the table below No Description Q ty 1 IEEE1284 Interface Ass y 1 2 UL Sheet 1 3 Caution Sheet 1 Installation Procedure 1 Remove the interface cover A x 2 2 Install the IEEE 1284 board into I F slot B x 2 3 Turn on the main power switch 4 Print out the configuration page User Tools Counter Printer Features List Test Print and then check that this device is detected ...

Page 79: ...k the accessories and their quantities against the table below Accessories No Description Q ty 1 VM SD Card 1 2 Decal 1 Installation 1 Remove the interface cover A x 1 2 Switch the machine off 3 Insert the SD card A into SD Slot 2 lower This SD card must be inserted into Slot 2 the lower slot ...

Page 80: ...abit Ethernet board Knob screw x 2 into the I F slot B 3 Attach one ferrite core A to the Ethernet interface cable and then attach the other ferrite core B about 10cm from the end of the Ethernet interface cable 4 Connect the Ethernet interface cable to the Gigabit Ethernet port Make sure that the machine can recognize this option see Check All Connections at the end of this section ...

Page 81: ...Controller Options SM 2 37 D115 D116 Installation 2 8 6 HDD OPTION D577 Component Check No Description Q ty 1 HDD Unit 1 2 Screw 3 3 Security Card 1 EMC Caution Sheet 1 Installation Procedure ...

Page 82: ...terface cover B x 1 3 Rear cover C x 5 4 Controller box cover A x 13 5 Remove the screw A on the controller board 6 Install the HDD unit B in the controller board x 3 The screw A is used in this step 7 Reinstall the controller box cover and rear cover in the machine ...

Page 83: ...curity Card into the Printer Scanner card with SP5 873 001 Remove the Security Card from the SD slot 2 after moving the security applications and keep the Security Card at a safe location For D116 use slot 1 upper 2 Enter the SP mode 3 Input a machine serial number with SP 5811 001 4 Go into the SP mode and push EXECUTE with SP5 878 001 5 Select SP5878 002 and then press Execute on the LCD 6 Exit ...

Page 84: ...ystem Settings Administrator Tools Administrator Authentication Management Admin Authentication If this setting is OFF tell the customer this setting must be ON before you do the installation procedure 3 Make sure that Administrator Tools is enabled selected System Settings Administrator Tools Administrator Authentication Management Available Settings If this setting is disabled not selected tell ...

Page 85: ...ons SM 2 41 D115 D116 Installation HDD Encryption Recovery from a Device Problem The flowchart below shows the recovery possibility of the HDD encryption if one of devices related with the HDD encryption is defective ...

Page 86: ... has been printed out earlier by the user into the nvram_key txt file 5 Remove only the HDD unit HDD 6 Turn on the main power switch 7 Confirm that the prompt on the LCD tells you to install the SD card storing the encryption key in the machine 8 Turn off the main power switch 9 Insert the SD card that contains the encryption key into slot 1 10 Turn on the main power switch and the machine automat...

Page 87: ...m_key txt file 5 Turn on the main power switch 6 Confirm that the prompt on the LCD tells you to install the SD card storing the encryption key in the machine 7 Turn off the main power switch 8 Insert the SD card that contains nvclear into slot 1 9 Turn on the main power switch and the machine automatically restores the encryption key in the flash memory on the controller board 10 Turn off the mai...

Page 88: ...for the Key Counter Card Interface Type A 20 pins 2 9 1 ACCESSORY CHECK No Description 1 MKB bridge board 2 BRACKET MKB B2621310 3 SCREW M3X6 03530060 F 4 CLAMP LWS 0711Z 11050508 2 9 2 INSTALLATION PROCEDURE 1 Remove the rear cover 2 Remove the cut out in the rear cover circled in red in the photo Rev 04 25 2012 ...

Page 89: ...tach the MKB bracket to the copier 2 x 5 Connect one end of the MKB harness to CN3 13 pins on the MKB 6 Connect the other end of the MKB harness to CN149 13 pins on the BICU 3 screws MKB Bracket Harness clamp MKB Screw for grounding line of vendor s harness if needed CN4 20 pins for connection of vendor s harness Rev 04 25 2012 ...

Page 90: ...A D115 D116 2 46 SM 7 Connect the vendor s harness for the external key counter device to CN4 20 pins on the MKB 8 Reattach the rear cover IMPORTANT Pass the vendor s harness through the cut out hole from Step 2 Example Rev 04 25 2012 ...

Page 91: ...PREVENTIVE MAINTENANCE REVISION HISTORY Page Date Added Updated New None ...

Page 92: ......

Page 93: ...Maintenance Tables SM 3 1 D115 D116 Preventive Maintenance 3 PREVENTIVE MAINTENANCE 3 1 MAINTENANCE TABLES See Appendices for the following information PM tables ...

Page 94: ... the PM counter after your maintenance work 1 Activate the SP mode 2 Select SP7 804 001 3 Press the EXECUTE key A The message Completed is displayed when the program ends normally An error message is displayed if the program ends abnormally 4 Press the Escape key B to end the program ...

Page 95: ...REPLACEMENT AND ADJUSTMENT REVISION HISTORY Page Date Added Updated New 41 06 28 2012 Correct step 15 of When replacing the NVRAM on the controller board ...

Page 96: ......

Page 97: ...uivalent type recommended by the manufacturer Discard used batteries in accordance with the manufacturer s instructions 4 1 3 HALOGEN FREE CABLE Use extreme caution while handling cables To comply with local regulations halogen free cables are used in this machine Halogen free cables are environment friendly but no stronger than conventional cables These cables may be damaged in any of the followi...

Page 98: ...umber Description Q ty A1849501 Optics Adjustment Tools 2 pcs set 1 set A2929500 Test Chart S5S 10 pcs set 1 set VSSM9000 Digital Multimeter Fluke 87 1 N8036701 Flash Memory Card 4MB 1 N8031000 Case for Flash Memory Card 1 A2579300 Grease Barrierta S552R 1 52039502 Silicon Grease 501 1 ...

Page 99: ...rs and Operation Panel SM 4 3 D115 D116 Replacement and Adjustment 4 3 EXTERIOR COVERS AND OPERATION PANEL 4 3 1 REAR COVER 1 Open the right door A 2 Interface cover B x 1 3 Open the right door A 4 Rear cover C x 5 ...

Page 100: ...ier If these cables are caught between the copy tray and the inner cover they may be severely damaged 1 Open the front door A 2 Copy tray B x1 Reassembling There are several cables under the front end of the copy tray To set these cables in place gently pull these cables to the left hand side toward the PSU and hold them there as you attach the copy tray ...

Page 101: ...d Adjustment 4 3 3 OPERATION PANEL AND UPPER COVERS 1 Remove the ARDF 2 Rear cover p 4 3 3 Slide the upper left cover A to the rear 4 Rear scale B x 3 5 Slide the upper right cover C to the rear 6 Front left cover D x 2 7 Operation panel E x 4 x 1 8 Front right cover F ...

Page 102: ...Exterior Covers and Operation Panel D115 D116 4 6 SM 4 3 4 RIGHT DOOR 1 Open the right door A 2 Release the strap B 3 Right door x 1 4 3 5 BYPASS TRAY 1 Press the stopper rails A inward ...

Page 103: ...rior Covers and Operation Panel SM 4 7 D115 D116 Replacement and Adjustment 4 3 6 PLATEN COVER SENSOR 1 Rear cover p 4 3 2 Rear scale p 4 5 Operation Panel and Upper Covers 3 Platen cover sensor A x 1 hook ...

Page 104: ...ass cleaner 1 Rear cover p 4 3 2 Rear scale upper right cover p 4 5 Operation Panel and Upper Covers 3 Exposure glass A Reassembling Make sure that the marking on the glass is at the rear left corner and that the left edge of the glass is aligned flush against the support ridge B on the frame Adjustment When replacing the white plate perform the Scan Auto Adjustment SP4 428 001 ...

Page 105: ... the CCD The CCD is precision adjusted before shipment 1 Exposure glass p 4 8 2 Front left cover operation panel p 4 5 Operation Panel and Upper Covers 3 Release the cable from the four clamps A 4 Lens block B x 4 1 flat cable Do not loosen the paint locked screws holding the lens unit in place After installing a new lens block carry out copy adjustments p 4 60 Adjusting Copy Image Area ...

Page 106: ...1 Exposure glass p 4 8 2 Front left cover operation panel p 4 5 Operation Panel and Upper Covers 3 Slide the first scanner to a position where the lamp and scanner are clear of the metal lids 4 Disconnect the lamp connector A 5 Remove either or both of the following Exposure lamp B x 1 Lamp stabilizer board C x 2 1 flat cable ...

Page 107: ...r cover p 4 3 2 Rear scale upper right cover p 4 5 Operation Panel and Upper Covers 3 Remove the right platen stay holder A x 3 4 Scanner motor B x 3 1 spring 3 screw holders x 1 Reinstalling When reinstalling fasten the screws loosely set the spring in place and tighten up the screws ...

Page 108: ...me position if you have difficulty removing the sensor 4 4 6 SCANNER ALIGNMENT ADJUSTMENT 1 Rear cover p 4 3 2 Rear scale upper right cover front left cover operation panel p 4 5 Operation Panel and Upper Covers 3 Exposure glass p 4 8 4 Loosen the 2 screws holding the 1st and 2nd scanner belts in place 5 Slide the 1st and 2nd scanners so that all four of the following are roughly aligned on both ...

Page 109: ...r The right corner hole in the 2nd scanner The hole at the base of the scanner 6 Insert the two optics adjustment tools A and adjust the scanners as necessary so that the tools go through all four holes 7 Tighten the two screws that you loosened at step 2 above so that the belts are firmly clamped into place 8 Remove the adjustment tools ...

Page 110: ...FUSING UNIT Before handling the fusing unit make sure that the unit is cool enough The fusing unit can be very hot 1 Copy tray p 4 4 2 Open the right door 3 Connector cover A x 1 When reinstalling attach the ground wire 4 Fusing unit B x 2 x 4 ...

Page 111: ...Fusing SM 4 15 D115 D116 Replacement and Adjustment 4 5 2 EXIT SENSOR 1 Fusing unit p 4 14 2 Exit sensor A x 1 ...

Page 112: ... fusing unit into two sections the hot roller section A and the pressure roller section B x 2 After removing the screws lower the pressure roller section about halfway and then slide it toward the front side to detach it 3 Support rollers C 4 Hot roller stripper pawls D Remove the spacer E x 1 if you are removing the hot roller assembly p 4 17 Hot Roller and Fusing Lamp ...

Page 113: ... roller stripper pawls and spacers p 4 16 2 Hot roller assembly A x 2 3 Fusing lamp B When reassembling check that the direction of the fusing lamp is correct 4 Hot roller C 2 C rings 1 spacer 1 gear 2 bushings 1 cover D Reassembling Be sure that The fusing lamp is positioned correctly The fusing lamp does not touch the internal part of the hot roller ...

Page 114: ...t Roller and Fusing Lamp 2 Thermoswitches x 2 for each 3 Thermistor x 1 Reassembling Make sure of the following That the thermistor is in contact with the hot roller That the hot roller turns smoothly Do not recycle a thermoswitch that is already opened Safety is not guaranteed if you do this ...

Page 115: ...19 D115 D116 Replacement and Adjustment 4 5 6 PRESSURE ROLLER 1 Separate the fusing unit into two sections p 4 16 2 Fusing entrance guide A 3 Two springs B C 4 Two pressure arms D E 5 Bushing F 6 Pressure roller G ...

Page 116: ...t on the by pass tray 7 Press the key The copier feeds the OHP sheet and stops it between the hot roller and the pressure roller for about 20 seconds 8 Wait until the OHP sheet is output 9 Press the key 10 Make sure SP1 109 001 is selected 11 Specify 0 12 Press the OK key 13 Quit the SP mode You see an opaque stripe on the OHP sheet This is the trace of the nip band The normal nip band is symmetri...

Page 117: ...m is unclean clean it with dry cloth or clean it with wet cotton and wipe it with dry cloth Do not use alcohol or any other chemicals to clean the OPC drum These substances damage the OPC drum surface Keep PCUs in a cool dry place Do not expose the OPC to any corrosive gas such as ammonia Do not shake a used PCU Remaining toner and developer may spill out Dispose of used PCUs in accordance with lo...

Page 118: ...f the toner bottle area and the inside of the front door 4 Pull out the PCU A x 1 5 When having installed a new PCU remove the Styrofoam and tags p 2 5 Copier in the chapter Installation Initialization After you turn on the main power switch the copier automatically initializes the new PCU When the copier is executing initialization it is important that you Do not turn off the main power switch Do...

Page 119: ...PCU and Quenching Lamp SM 4 23 D115 D116 Replacement and Adjustment 4 6 2 QUENCHING LAMP 1 PCU p 4 22 2 Quenching lamp A x 1 ...

Page 120: ...115 D116 4 24 SM 4 7 EXHAUST FAN AND MAIN MOTOR 4 7 1 EXHAUST FAN 1 Rear cover p 4 3 2 Exhaust fan A x 2 x 1 Reassembling Make sure that the arrow B on the frame points to the rear side The arrow indicates the direction of airflow ...

Page 121: ... Adjustment 4 7 2 MAIN MOTOR 1 Rear cover p 4 3 2 High voltage power supply board p 4 43 3 Ground plate A x 1 4 Main motor with the gear cover B x 1 x 7 x 2 2 bushings 5 All gears C 6 Main motor D x 4 Reassembling Attach the main motor before attaching the gears ...

Page 122: ...ler use caution Do not touch the surface of paper feed rollers To avoid paper jams correctly set the side and end fences in the paper tray 1 Paper tray 2 Shaft A x 1 3 Remove either or both of the following Paper feed roller B Friction pad C 4 8 2 PAPER END SENSOR 1 Paper tray 2 Open the right door 3 PCU p 4 22 4 Paper end sensor A x 1 ...

Page 123: ...r tray 2 Open the right door 3 Open the paper guide A Remove the paper guide Clip x 1 if you have difficulty removing the registration sensor 4 Registration sensor feeler B 5 Registration sensor C x 1 Disconnect the connector CN127 D if you have difficulty removing the registration sensor ...

Page 124: ...Paper Feed D115 D116 4 28 SM 4 8 4 BYPASS PAPER END SENSOR 1 Right door p 4 6 2 Sensor compartment A 3 Bypass paper end sensor B x 1 ...

Page 125: ...d SM 4 29 D115 D116 Replacement and Adjustment 4 8 5 BYPASS FEED ROLLER 1 Right door p 4 6 2 Turn the feed roller housing upside down A x 2 3 Feed roller shaft B 2 snap pawls C 1 spacer D 4 Bypass feed roller E ...

Page 126: ...30 SM 4 8 6 BYPASS FEED CLUTCH AND FRICTION PAD 1 Rear cover p 4 3 2 Right door p 4 6 3 Disconnect the bypass feed clutch connector A CN93 4 Bypass feed roller housing B x 2 5 Bypass feed clutch C x 1 6 Bypass friction pad D ...

Page 127: ...CLUTCHES 1 Paper tray 2 High voltage power supply board p 4 43 3 Ground plate A x 1 4 Gear cover B x 1 x 7 x 2 2 bushings Do not remove the main motor from the gear cover 5 Ground plate C x 1 6 Slowly push the clutch holder D and remove the registration clutch E x 1 x 1 7 Paper feed clutch F ...

Page 128: ...fer roller with your bare hands Do not scratch the transfer roller The transfer roller is easily damaged 1 Right door p 4 6 2 Raise the levers A B at the ends of the image transfer roller 3 Release the image transfer roller C Reassembling Make sure that the springs D are in the original positions ...

Page 129: ...cement and Adjustment 4 9 2 ID SENSOR AND DUPLEX ROLLER 1 Right door p 4 6 2 Lower guide A 3 Idle roller holders B C 4 Idle roller D 5 Roller guide E 6 Transfer unit F 7 One way gear G x 1 8 Duplex roller H x 1 3 bushings 9 ID sensor I x 1 ...

Page 130: ...Image Transfer D115 D116 4 34 SM 4 9 3 DISCHARGE PLATE 1 Right door p 4 6 2 Discharge plate A ...

Page 131: ...may stop out of their home positions if you turn off the main power switch while they are operating The component may be damaged if you try to remove it when it is not in the home position 4 10 1 BICU Preparation Before replacing the NVRAM be sure to save the NVRAM data Saving from the BICU NVRAM to an SD card p 5 4 NVRAM Data Upload Download in the System Service Mode of the appendices of the thi...

Page 132: ...m an SD card to the NVRAM p 5 4 NVRAM Data Upload Download in the System Service Mode of the appendices of this manual 4 10 2 CONTROLLER BOARD Preparation Before replacing the controller board be sure to print out SMC or save the NVRAM data Saving from the Controller NVRAM to an SD card p 5 4 NVRAM Data Upload Download in the System Service Mode of the appendices of this manual Procedure 1 Rear co...

Page 133: ...M 4 37 D115 D116 Replacement and Adjustment 4 Remove the printer scanner SD card 5 Remove I F cover A or I F options if they have been installed x 2 6 Remove the bracket B x 1 7 Remove the USB cap C 8 Remove the relay connector A ...

Page 134: ...plate B x 1 10 Remove the controller board with the rails C x 6 11 Release the hooks and then pull out the rails A 12 Remove the DIMM B if it has been installed When replacing the controller board remove the NVRAMs from the board Install the NVRAMs to the new board ...

Page 135: ...atted and all data in the HDD is lost due to the security limitation 3 Reassemble the machine 4 Turn on the main power of the machine If the HDD option has not been installed the installation procedure is completed If the HDD option has already been installed go to next step 5 Turn off the main power of the machine and then connect the cables of the HDD again Make sure you print out the SMC report...

Page 136: ...en you replace the NVRAM A make sure that the NVRAM is correctly installed The mark B on the NVRAM should be directed to the down side seem from the back side of the machine 3 Remove the Security Card or Printer Scanner card from SD slot 1 4 Install a new Security Card in SD slot 1 5 Turn the main switch on 6 SC995 02 occurs 7 Turn the machine off 8 Connect the cables of the HDD to the controller ...

Page 137: ...to install the HDD Encryption application 15 Merge all applications onto one SD Card in SD slot 1 with SP5873 001 if necessary 16 Copy the old NVRAM data to the new NVRAM with SP5 825 or input the SMC data in the machine For details refer to the p 5 4 NVRAM Data Upload Download in the System Service Mode of the appendices of the this manual Rev 06 28 2012 ...

Page 138: ...Other Replacements D115 D116 4 42 SM 4 11 OTHER REPLACEMENTS 4 11 1 DUPLEX MOTOR 1 Rear cover p 4 3 2 Duplex motor A x 1 x 2 ...

Page 139: ...ment 4 11 2 HIGH VOLTAGE POWER SUPPLY BOARD 1 Rear cover p 4 3 2 High voltage power supply board A all x 4 Remove the insulating sheet B if you are going to remove the contact release solenoid p 4 45 or the gear cover p 4 31 Paper Feed and Registration Clutches ...

Page 140: ...Other Replacements D115 D116 4 44 SM 4 11 3 PSU 1 Open the front door 2 Copy tray p 4 4 3 PSU assembly A x 4 x 8 4 PSU B x 4 x 6 ...

Page 141: ...Other Replacements SM 4 45 D115 D116 Replacement and Adjustment 4 11 4 CONTACT RELEASE SOLENOID 1 Rear cover p 4 3 2 High voltage power supply board p 4 43 3 Contact release solenoid A 1 spring x 1 ...

Page 142: ...isconnect the connector on C19 on the BICU 5 Push the clutch coupler A to the rear side and remove the clip ring B from the back of the copier 6 Coupler and spring C 7 Lift the toner supply clutch D and remove it When removing note how the wire goes through a clamp and also note where it passes through the rear of the machine ...

Page 143: ...hium battery s on the controller or on the fax unit poses risk of explosion Replace only with the same type or with an equivalent type recommended by the manufacturer Discard used batteries in accordance with the manufacturer s instructions Procedure 1 Open the right door A 2 Rear cover B x 5 3 Scanner upper left cover C ...

Page 144: ... board remove the MBU board from the old FCU board and install it on the new FCU board 7 Set the correct date and time with the User Tools User Tools System Settings Timer Setting Set Date Time Do not turn off the battery switch SW1 Do SP6 101 in the Fax SP to print the system parameters and check the settings ...

Page 145: ...re starting replacement The laser beam can damage your eyes severely Do not touch the screws on the LD board on the LD unit Do not try to adjust any part of the LD unit The LD unit is precision adjusted before shipment Do not touch the polygon mirror shield glass or lenses with your bare hands 4 12 1 LOCATION OF THE CAUTION DECAL ...

Page 146: ...Laser Unit D115 D116 4 50 SM 4 12 2 LASER UNIT 1 PSU assembly p 4 44 2 Toner bottle holder 3 Laser unit A x 3 x 2 Reassembling Make sure that the cable B passes under the unit ...

Page 147: ...LYGON MIRROR MOTOR 1 Laser unit p 4 50 2 Laser unit cover A x 2 1 grounding plate 3 LD unit B x 2 4 Polygon mirror motor C x 4 Reassembling Check that the polygon mirror and toroidal lens are clean Dust or other foreign substances may interfere with the operation of the LD unit ...

Page 148: ...ARDF D115 D116 4 52 SM 4 13 ARDF 4 13 1 ARDF 1 Rear cover p 4 3 2 Remove the DF interface cables A x 2 hook x 2 3 Remove the ground cable B x 1 4 Remove the stud screw C 5 Remove the ARDF D ...

Page 149: ...ARDF SM 4 53 D115 D116 Replacement and Adjustment 4 13 2 DF REAR COVER 1 Open the ARDF A 2 Release the three hooks 3 Open the DF left cover B 4 Open the original tray C 5 DF rear cover D x 1 hook x 4 ...

Page 150: ...NAL FEED UNIT 1 Open the DF left cover 2 Original feed unit A x 1 4 13 4 SEPARATION ROLLER 1 Open the DF left cover 2 Original feed unit p 4 54 3 Separation roller cover A hook x 2 4 Separation roller stopper B hook 5 Separation roller C ...

Page 151: ...ar cover p 4 53 2 DF drive board A x 2 x 4 ground cable x 1 4 13 6 ORIGINAL SET AND DF INVERTER SENSOR 1 Open the DF left cover 2 Original feed unit p 4 54 3 DF feed clutch p 4 59 4 Original feed in guide plate A x 2 5 Original set sensor B x 1 hook 6 DF inverter sensor C x 1 hook ...

Page 152: ...unit p 4 54 3 DF feed clutch p 4 59 4 Original feed in guide plate p 4 55 Original Set and DF Inverter Sensor 5 DF feed motor p 4 58 6 DF transport motor p 4 58 7 DF transport roller A x 2 gear x 2 bushing x 2 8 DF separation roller unit B x 2 gear x 1 bushing x 2 9 Inverter upper guide plate C x 4 x 3 x 4 ...

Page 153: ...Replacement and Adjustment 10 Inverter lower guide plate D hook x 2 11 DF registration sensor E x 1 hook 12 DF exit sensor F x 1 hook DF Registration Sensor Reflector Clean the SD registration sensor reflector A as necessary ...

Page 154: ...4 53 2 Inner cover A x 1 3 DF feed motor with bracket B x 2 x 4 x 3 timing belt 4 DF feed motor C x 2 4 13 9 DF TRANSPORT MOTOR 1 DF rear cover p 4 53 2 DF feed motor p 4 58 3 DF transport motor with bracket A x 2 spring x 1 timing belt 4 DF transport motor B x 2 ...

Page 155: ...ARDF SM 4 59 D115 D116 Replacement and Adjustment 4 13 10DF FEED CLUTCH 1 Open the DF left cover 2 DF front cover A x 1 3 Bracket B x 1 x 1 4 DF feed clutch C x 1 ...

Page 156: ...ay 4 14 1 PRINTING Make sure that the paper is correctly loaded in each paper tray before starting the adjustment procedures in this section Adjusting Registration Use the Trimming Area Pattern SP5 902 001 10 for this adjustment 1 Print out the test pattern with the paper fed from the regular paper tray 2 Print out the test pattern with the paper fed from the by pass tray 3 Print out the test patt...

Page 157: ... pass 0 2 mm SP1 001 003 Duplex 0 4 mm 5 Adjust the leading edge registration SP1 001 6 Measure the distance between the side edge of the image area and the side edge of the paper B SP Specification SP1 002 001 1st tray 0 2 mm SP1 002 002 2nd tray 0 2 mm SP1 002 005 By pass 0 4 mm SP1 002 006 Duplex 0 4 mm 7 Adjust the side to side registration SP1 002 8 Specify 0 zero in SP5 902 001 after finishi...

Page 158: ...er on the copy tray Note that the paper is output with the face down 3 Adjust the blank margin SP2 101 SP Specification SP2 101 001 Leading Edge A 2 1 5 mm SP2 101 002 Trailing Edge B 2 2 5 1 5 mm SP2 101 003 Left Side C 2 1 5 mm SP2 101 004 Right Side D 2 2 5 1 5 mm The Left Side and Right Side comes to your left hand side and right hand side respectively when you view the copied image with the l...

Page 159: ... SP5 902 001 after finishing the adjustment procedure 4 14 2 SCANNING Preparation Before adjusting scanning adjust printing p 4 60 To adjust scanning use the A4 test chart Adjusting Registration 1 Place the test chart on the exposure glass Make sure that the test chart is aligned with the rear and left scales on the exposure glass 2 Make a copy 3 Measure the distance between the leading edge of th...

Page 160: ...st 0 2 mm Adjusting Magnification 1 Place the test chart on the exposure glass Make sure the test chart is aligned with the rear and left scales on the exposure glass 2 Make a copy 3 Compare the copy with the original 4 Adjust the main scan and sub scan magnifications The original image A is magnified in the main scan direction B or in the sub scan direction C when you specify a larger value The d...

Page 161: ...andard white density after any of the following maintenance work Replacing the standard white plate Replacing the BICU Replacing the lens block Executing the memory clear SP5 801 002 basic model SP5 998 001 other models 1 Place 10 sheets of new A4 paper on the exposure glass 2 Close the platen cover 3 Activate the SP mode 4 Select Copy SP4 428 5 Specify 1 and press the OK key The copier automatica...

Page 162: ...The diagram shows the paper on the copy tray Note that the paper is output with the face down 5 Adjust the side to side registration S to S Front Regist SP6 006 001 S to S Rear Regist SP6 006 004 The image area moves to the rear side of the copier when you specify a larger value 6 Measure the distance between the leading of the image area and the leading edge of the paper B 7 Adjust the leading ed...

Page 163: ... D115 D116 Replacement and Adjustment the paper C 9 Adjust the erased area on the trailing edge Trailing Erase SP6 006 003 10 Compare the copy with the original 11 Adjust the sub scan magnification SP6 006 005 The specification is 1 0 ...

Page 164: ......

Page 165: ...SYSTEM MAINTENANCE REFERENCE REVISION HISTORY Page Date Added Updated New None ...

Page 166: ......

Page 167: ... service representatives accesses the SP mode 5 1 1 SP TABLES See Appendices for the following information Service Program Mode Tables 5 1 2 USING SP AND SSP MODES The following two modes are available SP Mode Service Program Mode The SP Mode includes the programs that are necessary for standard maintenance work SSP Mode Special SP Mode The SSP Mode includes SP Mode programs and some special progr...

Page 168: ...r several blinking underscores indicates which value you can change The value in parentheses is the default value of the menu 2 Type a necessary value from the numeric keypad To switch between positive plus and negative minus values press the key 3 To validate the value press the OK key To cancel the value press the escape key E Activating Copy Mode You can activate the copy mode while the SP mode...

Page 169: ...s Conventions used in the tables Asterisk The settings are saved in the NVRAM Most of them return to the default values when you execute SP5 801 002 CTL indicates that the data is contained in NVRAM on the controller board DFU The program is for design factory use only Do not change the settings Brackets The brackets enclose the setting rage default value and minimum step with unit Minimum to Maxi...

Page 170: ... into the service slot 2 then turn on the main power of the copier 5 Execute SP 5824 1 NVRAM Data Upload then press the Execute key When uploading is finished a file is coped to an NVRAM folder on the SD card The file is saved to the path and filename NVRAM serial number NV Here is an example with Serial Number B0700017 NVRAM B0700017 NV 6 In order to prevent an error during the download be sure t...

Page 171: ...loading the NVRAM data above procedure 1 Turn off the main power of the copier 2 Remove the interface cover 2 x 1 3 Insert the SD card with the NVRAM data into the service slot 2 4 Turn on the main power of the copier 5 Execute SP 5825 1 NVRAM Data Download and press the Execute key 6 Turn off the main power of the copier and then remove the SD card from the slot 2 7 Reassemble the machine In orde...

Page 172: ...ard from the service slot Never switch the machine off while the firmware is downloading from the SD card Store SD cards in a safe location where they are not exposed high temperature high humidity or exposure to direct sunlight Always handle SD cards with care to avoid bending or scratching them Never drop an SD card or expose it to other shock or vibration Keep the following points in mind while...

Page 173: ...are Update Do not put multiple machine firmware programs on the same SD card Copy the only model firmware you want 1 Turn off the main power switch 2 If the machine is connected to a network disconnect the network cable from the copier 3 Remove the interface cover x 1 4 With the label on the SD card facing the rear side of the machine insert the SD card into the slot 2 on the controller box Slowly...

Page 174: ...o install the following firmware simultaneously press the START key The scroll keys can be used to confirm that this firmware has been selected highlighted with a dark background Engine FCU Scanner Printer Printer Font Security Module Please note that the following firmware cannot be updated simultaneously The update procedure must be repeated for each individually System Copy ServiceCardNetFile S...

Page 175: ...d Power Off On 10 Check that the message Update Done is displayed Confirmation 1 Turn the main power switch off and on The LCD will display Please wait for about 60 seconds after which it will return to the Program UpDate Menu screen 2 Repeat Steps 1 8 above until all firmware updates are complete 3 Turn the main power switch off 4 Remove the SD card from the lower slot on the controller by pushin...

Page 176: ...32 Download data inconsistency Insert the SD card that stores the correct data E33 Version data error Store the correct data in the SD card E34 Locale data error Store the correct data in the SD card E35 Machine model data error Store the correct data in the SD card E36 Module data error Store the correct data in the SD card E40 Engine program error Store the correct data in the SD card Replace BI...

Page 177: ... program If the firmware update program is interrupted for example by a power failure keep the SD card inserted and turn the mains switch off and on The firmware update program restarts If you do not do so the message Reboot after Card insert is displayed when you turn the main switch on ...

Page 178: ...urn to the SP mode press the key Test Patterns Test Patterns Using VCU No Pattern 0 No print 1 Vertical Lines Single Dot 2 Horizontal Lines Single Dot 3 Vertical Lines Double Dot 4 Horizontal Lines Double Dot 5 Grid Pattern Single Dot 6 Grid Pattern Double Dot 7 Alternating Dot Pattern 8 Isolated One Dot 9 Black Band Horizontal 10 Trimming Area 11 Argyle Pattern Single Dot 12 Grayscales Horizontal...

Page 179: ...n 30 Vertical Lines Single Dot 31 Horizontal Lines Single Dot 32 Vertical Lines Double Dot 33 Horizontal Lines Double Dot 34 Isolated Four Dots 35 Grid Pattern Double Dot 36 Black Band Vertical 1024 Dots 37 Grayscales Horizontal 512 Dots 38 Grayscales Vertical 256 Dots 39 ID Patch 40 Cross 41 Argyle Pattern 128 Dot Pitch 42 Square Gradation 64 Grades 43 Square Gradation 256 Grades 44 Grayscales Ho...

Page 180: ...6 grades Test Patterns Using PCI 1 No Pattern 61 S2M Grid Pattern 62 S2M Argyle Pattern 63 S2M Argyle Pattern 64 S2M Argyle Pattern Image 2 65 S2M Grid Pattern 66 S2M Grid Pattern Image 67 S2M Argyle Pattern 68 S2M Argyle Patten Image 69 Engine Grid Pattern 70 Engine Argyle Pattern 1 The PCI is available to the models with the controller box 2 The original image on the exposure glass is printed be...

Page 181: ... SP5 801 handles the controller data Any data that is not handled by SP5 801 is the engine data The data in the BICU NVRAM engine data is cleared by SP5 998 001 while the data in the controller NVRAM controller data is cleared by SP5 801 xxx for exceptions see Exceptions as described below Machine Data NVRAM Cleared by Remarks GW Engine data BICU SP5 998 001 Any data other than controller data Con...

Page 182: ...e controller NVRAM data is corrupted use SP5 801 001 The message is the same as the basic machine Memory Clear Procedure 1 Print out all SMC data lists p 5 17 SMC Print SP5 990 2 Do SP5 998 001 3 Press the OK key 4 Select Execute The messages Execute followed by Cancel and Execute are displayed 5 Select Execute 6 When the program has ended normally the message Completed is displayed If the program...

Page 183: ...rial numbers are stored in the NVRAM before shipment and are not cleared You must specify a serial number after you replace the NVRAM 5 2 6 SMC PRINT SP5 990 SP5 990 outputs machine status lists 1 Select SP5 990 2 Select a menu GW machine 001 All Data List 002 SP Mode Data List 003 User Program 004 Logging Data 005 Diagnostic Report 006 Non Default 007 NIB Summary 008 Net File Log 021 Copier User ...

Page 184: ... shown with SP2 221 ID Sensor Error Analysis SP Error condition Possible cause Remarks SP2 221 1 Vsg VG in the display Vsg 2 5V or Vsg Vsp 1 00V ID sensor defective ID sensor dirty Drum not charged SP2 221 2 Vsp VP in the display Vsp 2 5V or Vsg Vsp 1 00V Toner density very low ID sensor pattern not created SP2 221 3 Power PW in the display Vsg 3 5V when maximum power 979 is applied ID sensor defe...

Page 185: ...M 5 19 D115 D116 System Maintenance Reference 5 3 FAX SERVICE TABLES See Appendices for the following information Fax System Service Mode Bit Switches NCU Parameters Dedicated Transmission Parameters Service RAM Addresses ...

Page 186: ......

Page 187: ...TROUBLESHOOTING REVISION HISTORY Page Date Added Updated New None ...

Page 188: ......

Page 189: ...etection Turn the main power switch off and on C The machine operates as usual excluding the unit related to the service call Turn the main power switch off and on D The SC history is updated The machine operates as usual No SC code is displayed Only the SC history is updated If a problem involves circuit boards see if you can solve the problem by disconnecting and reconnecting all connectors befo...

Page 190: ...or Unclean scanner mirror Scanner mirror out of position Defective SBU board Defective SBU connector Lens block out of position Incorrect position or width of white plate scanning SP4 015 120 B Scanner home position error 1 The scanner home position sensor does not detect the scanner leaving the home position Defective scanner home position sensor Defective scanner drive motor Defective scanner ho...

Page 191: ...correction error The automatic SBU adjustment has failed to correct the black level three times at the pre offset adjustment The automatic SBU adjustment has failed to correct the black level ten times at the PGA adjustment The automatic SBU adjustment has failed to correct the black level ten times at the offset adjustment Defective SBU board 142 B SBU white black level correction error The autom...

Page 192: ...ite paper are extraordinarily different during the Scan Auto Adjustment SP4 428 001 Defective exposure lamp Unclean white plate Incorrect position or width of white plate scanning SP4 015 Defective BICU board Defective SBU board 193 B Image transfer error Scanned images are not transferred to the controller memory within one minute Defective BICU board Defective controller board 198 B Memory addre...

Page 193: ...between the polygonal mirror motor and the BICU Defective cable between the BICU and the polygon mirror motor Defective BICU 321 B No laser writing signal F GATE error The polling module does not detect the laser writing signal F GATE asserting after the laser crosses 5 mm from the start point on the drum surface Defective BICU Loose connection on the fax controller or the printer controller Defec...

Page 194: ...voltage supply board 392 B Developer initialization error The ID sensor does not detect a correct pattern during developer initialization 2 214 001 Defective ID sensor Insufficient developer Defective drum operation Defective development roller operation Loose connection of the PCU Insufficient voltage for the charge roller 401 B Transfer roller leak error positive electrode The feedback voltage o...

Page 195: ...ains out of its operation speed for 0 7 second after reaching the operation speed Overload Defective main motor 541 A Fusing thermistor open error The fusing temperature remains lower than the specified temperature by 20 degrees Celsius Defective thermistor Incorrect installation of the thermistor Defective power supply unit Loose connectors 542 A Fusing temperature warm up error The fusing temper...

Page 196: ...eaches the target the fusing lamp remains on for 12 seconds Defective thermistor Incorrect installation of the thermistor Defective power supply unit 546 A Unstable fusing temperature While the fusing lamp is on the fusing temperature varies 50 C or more within one second and this occurs two consecutive times Defective thermistor Incorrect installation of the thermistor Defective power supply unit...

Page 197: ... motor is locked for five seconds Loose connection of the exhaust fan motor Overload 760 B ADF gate error 1 The ADF sends the FGATE signal before it is requested to scan originals Defective ADF board Defective input output board Loose connection 761 B ADF gate abnormal 2 The ADF does not send the FGATE signal within 30 seconds after the ADF starts scanning Defective ADF connector Defective SBU boa...

Page 198: ... correct Defective NVRAM on the BICU 954 B Printer application program error The printer application program does not become ready when the printer application program is necessary Defective application program 955 B Image transfer error The BICU requests the controller to transfer image data but the controller does not become ready Defective application program 964 B Status error laser optics hou...

Page 199: ... printer scanner is installed to one of the following models The MFP model The copier facsimile model The printer scanner copier model 981 B NVRAM error An error occurs during engine NVRAM check Defective NVRAM Loose connection between the BICU and the NVRAM Incorrect installation of the NVRAM Defective BICU 982 B Localization error The localization information in the nonvolatile ROM and in the NV...

Page 200: ... D115 D116 6 12 SM No Definition Symptom Possible Cause 984 B Print image transfer error Print images are not transferred Defective controller Defective BICU Loose connection between the controller and the BICU ...

Page 201: ...C MF accounting device error 2 The machine is communicating with the accounting device The break signal returns Defective or broken line between machine and device 634 C MF accounting device error 3 A backup RAM error is reported from the accounting device Defective accounting device controller Defective battery in the accounting device 635 C MF accounting device error 4 A battery voltage error is...

Page 202: ... expanded authentication module is not correct 1 Install the correct file of the expanded authentication module 650 Communication error of the remote service modem Cumin M 001 C Authentication error The authentication for the Embedded RCG M fails at a dial up connection 1 Check and set the correct user name SP5816 156 and password SP5816 157 004 C Incorrect modem setting Dial up fails due to the i...

Page 203: ...engine ready signal assertion fails Just after the main power is turned on the engine does not respond Poor connection between the BICU and controller board Defective BICU Defective controller board 672 B Controller to operation panel communication error at startup After powering on the machine communication between the controller and operation panel does not begin or the communication is interrup...

Page 204: ...d in the controller slot are false or corrupted OS Flash ROM data defective change the controller firmware SD card data defective use another SD card 819 Kernel stop Due to a control error a RAM overflow occurred during system processing One of the following messages was displayed on the operation panel 5032 B HAIC P2 error System program defective Controller board defective Optional board defecti...

Page 205: ...r code Cache access error in the CPU Defective CPU Defective local bus 1 Turn the main power switch off and on 2 Reinstall the system program 3 Replace the controller board B 0601 0602 0605 0606 0607 0609 Detailed error code Exceptional command does not operate even though it is executed on purpose Defective CPU devices 1 Replace the controller board B 060A 060E Detailed error code Cut in command ...

Page 206: ... in the command cache is different from desirable value Insufficient CPU cache Insufficient memory process speed 1 Replace the controller board 2 Replace the RAM DIMM B 0709 070A Detailed error code Even you write the data in the only cache of memory the data is actually written in another area not cache of memory Defective CPU devices Incorrect SPD Boot mode setting error 1 Replace the controller...

Page 207: ...mer works properly compared with the CPU timer If the ASIC timer does not function in the specified range this SC code is displayed System firmware problem Defective RAM DIMM Defective controller Reinstall the controller system firmware 1 Replace the RAM DIMM 2 Replace the controller board 50A1 B Video bridge device ASIC error 1 The CPU does not detect the video bridge device Defective I F between...

Page 208: ...1 Check that the HDD is correctly connected to the controller 2 Replace the HDD Replace the controller 3004 C Command error 823 Self diagnostic Error NIB 6101 C MAC address check sum error The result of the MAC address check sum does not match the check sum stored in ROM Defective controller 1 Replace the controller 6104 C PHY IC error The PHY IC on the controller cannot be correctly recognized Sa...

Page 209: ...k the standard NVRAM is firmly inserted into the socket 2 Replace the NVRAM 3 Replace the controller 826 B Self diagnostic Error RTC Optional NVRAM 1501 Clock error An RTC device is recognized and the difference between the RTC device and the CPU exceeds the defined limit No RTC device is recognized RTC defective 1 Replace the RTC device B 15FF RTC not detected The RTC device is not detected NVRAM...

Page 210: ...M DIMM Defective SPD ROM on RAM DIMM Defective 12C bus 1 Replace the RAM DIMM 828 Self diagnostic Error ROM 0101 B Boost lap code error The boot monitor and OS program stored in the ROM DIMM is checked If the check sum of the program is incorrect this SC code is displayed Defective ROM DIMM Defective controller 1 Replace the ROM DIMM 2 Replace the controller 829 B Self diagnostic Error Optional RA...

Page 211: ...ller board 1120 C Centronic loopback connector is not connected for detailed self diagnostic test Centronic loopback connector not connected correctly Centronic loopback connector defective ASIC device defective 1 Replace the controller board 838 2701 B Self diagnostic Error Clock Generator A verify error occurred when setting data was read from the clock generator via the I2C bus Defective clock ...

Page 212: ...hine loses access to the card the wireless LAN card or bluetooth card connection board is still recognized Loose connection between the wireless card and the connection board 855 C Wireless card error Some illegal data is found in the card Defective wireless card 856 C Wireless card connection board error An error is detected in the wireless LAN card or bluetooth card connection board Defective wi...

Page 213: ...he controller board 1 Encryption key setting for HDD error The controller fails to copy a new encryption key to the HDD Defective SATA chip on the controller board 1 Replace the controller board 2 NVRAM data encryption error 1 An error occurs while the NVRAM data is encrypted Defective NVRAM on the controller board 1 Replace the NVRAM 30 NVRAM data encryption error 2 An error occurs before the NVR...

Page 214: ...l the HDD correctly 2 Initialize the HDD 9 Power failure during the data encryption The data encryption NVRAM and HDD has not been completed Power failure during the data encryption 1 Initialize the HDD 10 Data read write error The DMAC error is detected twice or more Same as SC863 860 HDD Initialization error B The controller detects that the hard disk fails HDD not initialized Defective HDD 1 Re...

Page 215: ... the HDD or storing data in the HDD data transmission fails Defective HDD 1 Replace the HDD 865 HDD Access error C An error is detected while operating the HDD Defective HDD 1 Replace the HDD 866 C SD card authentication error A digital license error of an SD card application is detected SD card data has corrupted 1 Store correct data in the SD card 867 B SD card error An application SD card is re...

Page 216: ...ard 5 Replace the controller 870 C Address book data error The address book in the hard disk is accessed An error is detected in the address book data address book data is not read or data is not written into the address book Data corruption Defective hard disk Defective controller software 1 Replace the hard disk the user codes and counters are recovered when the main switch is turned on if those...

Page 217: ...ged log data file in the HDD 1 Initialize the HDD with SP5832 004 002 C Log Data Error 2 An encryption module not installed 1 Disable the log encryption setting with SP9730 004 0 is off 2 Install the DESS module 003 C Log Data Error 3 Invalid log encryption key due to defective NVRAM data 1 Initialize the HDD with SP5832 004 2 Disable the log encryption setting with SP9730 004 0 is off 004 C Log D...

Page 218: ...32 004 099 C Log Data Error 99 Other than the above causes 1 Ask your supervisor 878 TPM system authentication error C The system firmware is not authenticated by TPM security chip Incorrect updating for the system firmware Defective flash ROM on the controller board 1 Replace the controller board 880 B File Format Converter MLB error A request to get access to the MLB was not answered within the ...

Page 219: ...ce e g memory shortage 921 C Printer font error A necessary font is not found in the SD card when the printer application starts A necessary font is not found in the SD card The SD card data is corrupted 1 Check that the SD card stores correct data 925 Net file error C The management file for net files is corrupted net files are not normally read Netfiles Jobs to be printed from the document serve...

Page 220: ...s SC occurs Then report the data and conditions to your technical control center Software defective Internal parameter incorrect Insufficient working memory 991 D Software continuity error The software attempted to perform an unexpected operation However unlike SC990 the process can keep on running Logged only the machine can continue to operate 992 B Undefined error An error not controlled by the...

Page 221: ...d is not installed Too complicated nest of the fax group address 1 As for the fax operation problem simplify the nest of the fax group address 998 B Application start error After switching the machine on the application does not start within 60 s No applications start or end normally Software for that application is defective An option required by the application RAM DIMM board is not installed 1 ...

Page 222: ...The machine cannot detect paper on the bypass tray SN Paper Path Sensor CN128 Paper jam SN Exit Sensor CN128 Paper jam SN Image Density ID Sensor CN132 None Print quality may become worse SN Toner Density TD Sensor CN123 SC901 The connector is shared with the mechanical total counter PCU Reset PCU correctly Scanner HP Sensor CN126 SC120 SN SC120 Platen Cover Sensor CN126 SC120 SN None The copier d...

Page 223: ...nals are correctly transported Inverter Sensor DF CN103 Paper jam SN None Exit Sensor DF CN103 Paper jam SN Front Door Switch CN114 Right door open SW Front Right door open The message depends on which circuit is open white front blue right Right Door Switch CN114 Right door open SW Right door open CNxxx The connector on the BICU board DF CNxxx The connector on the DF connection board SN The conne...

Page 224: ...OWN FUSE CONDITIONS All of these fuses are on the power supply unit Fuse Rating At main switch ON 120 V 220 240 V FU1 15A 125V 8A 250 V No response FU2 5A 125V 2 5A 250V No response 6 2 3 BICU LED DISPLAY Number Function LED2 LED2 blinks in normal operation ...

Page 225: ...to PRT99999 prn An additional file PRT CTL will be created This file contains a list of all files created on the card by the card save function Previously stored files on the SD card can be overwritten or left intact Card Save SD has Add and New menu items Card Save Add Appends files to the SD Card Does not overwrite existing files If the card becomes full or if all file names are used an error wi...

Page 226: ...ter SP mode 4 Select Printer SP 5 Select Service Mode and press OK button 6 Select 1 001 Bit Switch and press OK button 7 Press OK button again 8 Use the numeric key 4 to turn bit 4 ON The result should look like 00010000 By doing this Card Save option will appear in List Test Print 9 Press the Return button several times to exit SP Mode 10 Press the button 11 Use the arrow key and select Printer ...

Page 227: ...hat a Card Save operation was successful 17 Press the Return button to exit Card Save mode 18 Change the Bit Switch Settings back to the default 00000000 19 Remove the SD card after main power switch is turned off Error Messages Card Save error messages Init error A card save process i e card detection change to kernel mode failed to initialize Card not found Card cannot be detected in the slot No...

Page 228: ...Fax Troubleshooting Guide D115 D116 6 40 SM 6 4 FAX TROUBLESHOOTING GUIDE See Appendices for the following information Fax Error Codes IFAX Troubleshooting IP Fax Troubleshooting ...

Page 229: ...ENERGY SAVING REVISION HISTORY Page Date Added Updated New None ...

Page 230: ......

Page 231: ... the grey area will disappear and no energy is saved before 240 min expires Timer Settings The user can set these timers with User Tools System settings Timer setting Auto off timer 1 240 min Auto Off Sleep Mode Default settings 1 minute Energy saver timer 1 240 min Low Power Mode Default setting 15 minutes Normally Auto Off timer Energy Saver timer But for example if Energy Saver timer or Auto Of...

Page 232: ... 2 ENERGY SAVE EFFECTIVENESS SP 8941 Machine Status keeps a record of the amount of time that the machine spends in each mode 8941 001 Operating mode 8941 002 Standby mode 8941 003 Panel off mode 8941 004 Low power mode 8941 005 Off sleep mode With this data and the power consumption values from the specifications we can estimate the amount of energy that is used by the machine This should only be...

Page 233: ...97 0 321294 6 Ready mode stand by 214 0 002 Standby Time 306163 0 308046 0 1883 0 402962 0 Energy mode Panel off 214 0 003 Energy Save Time 71386 0 75111 0 3725 0 797150 0 Low power mode 153 0 004 Low power Time 154084 0 156340 0 2256 0 345168 0 Off Sleep mode 7 0 005 Off mode Time 508776 0 520377 0 11601 0 81207 0 Total Time of Data d min 19762 0 Total Time of Data d 60min Hour 329 37 Total Power...

Page 234: ...DUPLEX COMBINE FUNCTION Duplexing and the combine functions reduce the amount of paper used This means that less energy overall is used for paper production which improves the environment 1 Duplex Reduce paper volume in half 2 Combine mode Reduce paper volume in half ...

Page 235: ...e duplex page the total counter goes up by 2 For a duplex job of a three page original the total counter goes up by 3 The duplex counter counts pages that have images on both sides For one duplex page the duplex counter goes up by 1 For a duplex job of a three page original the duplex counter will only increase by 1 even though two sheets are used Recommendation Please explain the above features t...

Page 236: ...es of single sided and duplex jobs Duplex mode Originals Simplex Sheet used Duplex Sheets used Paper Saved Total counter SP8501 001 Duplex counter SP8411 001 1 1 1 0 1 0 2 2 1 1 2 1 3 3 2 1 3 1 4 4 2 2 4 2 5 5 3 2 5 2 10 10 5 5 10 5 20 20 10 10 20 10 If combine mode is used the total and duplex counters work in the same way as explained previously The following table shows paper savings and how th...

Page 237: ... Energy Saving 2 in 1 mode Originals Simplex Sheet used Duplex Sheets used Paper Saved Total counter SP8501 001 Duplex counter SP8421 004 1 1 1 0 1 1 2 2 1 1 1 1 3 3 2 1 2 2 4 4 2 2 2 2 5 5 3 2 3 2 10 10 5 5 5 5 20 20 10 10 10 10 ...

Page 238: ...als Simplex Sheet used Duplex Sheets used Paper Saved Total counter SP8501 001 Duplex counter SP8421 005 1 1 1 0 1 1 2 2 1 1 1 1 3 3 1 2 2 2 4 4 1 3 2 2 5 5 2 3 3 3 6 6 2 4 3 3 7 7 2 5 4 4 8 8 2 6 4 4 9 9 3 6 5 5 10 10 3 7 5 5 11 11 3 8 6 6 12 12 3 9 6 6 ...

Page 239: ...D115 D116 SERVICE MANUAL APPENDICES ...

Page 240: ......

Page 241: ...RDF 1 12 1 1 6 PAPER TRAY UNIT 1 13 1 2 SUPPORTED PAPER SIZES 1 14 1 2 1 ORIGINAL PAPER SIZES 1 14 1 2 2 PAPER FEED 1 16 2 APPENDIX PREVENTIVE MAINTENANCE TABLES 2 1 2 1 MAINTENANCE TABLES 2 1 3 APPENDIX SP MODE TABLES 3 1 3 1 SYSTEM SERVICE MODE 3 1 3 1 1 SERVICE MODE TABLES 3 1 SP1 XXX Feed 3 1 SP2 XXX Drum 3 5 SP4 XXX Scanner 3 11 SP5 XXX Mode 3 24 SP6 XXX Peripherals 3 82 SP7 XXX Data Log 3 84...

Page 242: ...IP Address Host Name 4 25 Cannot send via VoIP Gateway 4 27 Cannot send by Alias Fax number 4 28 4 3 2 IP FAX RECEPTION 4 29 Cannot receive by IP Address Host name 4 29 Cannot receive by VoIP Gateway 4 30 Cannot receive by Alias Fax number 4 31 5 APPENDIX FAX SERVICE PROGRAM 5 1 5 1 SYSTEM SERVICE MODE 5 1 5 1 1 SP1 XXX BIT SWITCHES 5 1 5 1 2 SP2 XXX RAM DATA 5 2 5 1 3 SP3 XXX TEL LINE SETTINGS 5 ...

Page 243: ...25 5 2 6 IP FAX SWITCHES 5 54 5 3 NCU PARAMETERS 5 63 5 4 DEDICATED TRANSMISSION PARAMETERS 5 77 5 4 1 PROGRAMMING PROCEDURE 5 77 5 4 2 PARAMETERS 5 78 Fax Parameters 5 78 E mail Parameters 5 82 5 5 SERVICE RAM ADDRESSES 5 86 ...

Page 244: ......

Page 245: ...APPENDIX SPECIFICATIONS REVISION HISTORY Page Date Added Updated New None ...

Page 246: ......

Page 247: ...aximum A4 SEF 81 2 x 11 SEF Copier s paper tray A4 SEF 81 2 x 14 SEF Bypass A4 SEF 81 2 x 14 SEF Optional paper tray A4 SEF 81 2 x 14 SEF Duplex Minimum A5 LEF 81 2 x 51 2 LEF Copier s paper tray A6 SEF 81 2 x 51 2 Bypass A4 SEF 81 2 x 11 SEF Optional paper tray unit A4 SEF 81 2 x 11 SEF Duplex Custom sizes in the bypass tray Width 90 216 mm 3 5 8 5 Length 139 600mm 5 48 23 62 Copy Paper Weight St...

Page 248: ... 35 W or less Sleep Mode 10 W or less Off Mode None Noise Emission Sound Power Level Standby 40 dB A or less Operating copier only 63 dB A or less Operating full system 67 dB A or less Dimensions W x D x H Copier 485 x 450 x 371 mm 19 4 x 18 x 14 8 With optional paper tray unit 485 x 454 x 511 mm 18 4 x 17 7 x 20 1 Weight 29 kg 66 lb or less Resolution 600 dpi Copying Speed in Multicopy Mode copie...

Page 249: ...ent Manual Image Density 5 steps Auto Off Timer Default 1 minute Range 1 to 240 minutes Energy Saver Timer Default 1 minute Rage 1 to 240 minutes Copy Paper Capacity Paper Tray 250 sheets Optional Paper Tray Unit 500 sheets x 1 Bypass Tray 100 sheets Copy Tray Capacity 250 sheets Toner Replenishment Cartridge replacement 230 g cartridge Toner Yield 7k copies toner bottle A4 6 full black Optional E...

Page 250: ...ption Network protocol TCP IP IPv4 IPv6 IPX SPX AppleTalk RHPP Printer language PJL PCL5e XL RPCS XPS Adobe PS3 PDF option Resident Fonts PCL 45 fonts 13 International fonts PCL option OCR Barcode Adobe PS3 PDF 136 fonts Summary 4 Arial Memory 640 MB Operating systems supported by this machine Windows 2000 XP Server 2003 Vista Server2008 MacOS8 6 to 9 MacOSX10 1 or later Required network cable 100...

Page 251: ...on 200 dpi ISO JIS SCID N5 Chart Maximum power consumption Less than 900 W Image sensor type CCD Image Sensor Scan types Sheet book Interface Ethernet interface 10BASE T or 100BASE TX IEEE1284 IEEE 802 11a g Wireless LAN Resolution B W 600 dpi Full color 300 dpi 600 dpi Variable range of scan resolution Setting range 100 dpi 600 dpi 1 Scanning speeds vary according to machine operating conditions ...

Page 252: ...sided document Length 160 356 mm 6 3 14 0 inch Width 139 216 mm 5 5 8 5 inch Scanning Method Flat bed with CCD Resolution G3 8 x 3 85 lines mm Standard 8 x 7 7 lines mm Detail 8 x 15 4 line mm Fine 200 x 100 dpi Standard 200 x 200 dpi Detail Transmission Time G3 3 at 28 8Kbps Measured with G3 ECM using memory for an ITU T 1 test document Slerexe letter at standard resolution Data Compression MH MR...

Page 253: ...Rate G3 33600 31200 28800 26400 24000 21600 19200 16800 14400 12000 9600 7200 4800 2400 bps Automatic fallback I O Rate With ECM 0 ms line Without ECM 2 5 5 10 20 or 40 ms line Memory Capacity ECM 128 KB SAF Standard 4 MB Page Memory Standard 4 MB Print 2 MB Scanner 2 MB ...

Page 254: ... to the server Condition ITU T 1 test document Selerexe Letter MTF correction OFF TTI None Resolution 200 x 100 dpi Communication speed 10 Mbps Correspondent device E mail server Line conditions No terminal access Document Size Maximum message width is A4 LT To use B4 and A3 width IFAX SW00 Bit 1 B4 and or Bit 2 A3 must be set to 1 E mail File Format Single multi part MIME conversion Image TIFF F ...

Page 255: ...ions Authentication Method SMTP AUTH POP before SMTP A POP Remark The machine must be set up as an e mail client before installation Any client PCs connected to the machine through a LAN must also be e mail clients or some features will not work e g Autorouting ...

Page 256: ...7mm x 432mm Irregular 297mm x 1200mm Transmission protocol Recommended T 38 Annex protocol TCP UDP IP communication Compatible machines IP Fax compatible machines IP Fax transmission function Specify IP address and send fax to an IP Fax compatible fax through a network Also capable of sending fax from a G3 fax connected to the public telephone lines via a VoIP gateway IP Fax reception function Rec...

Page 257: ...Specifications SM Appendix 1 11 D115 D116 Appendix Specifications Fax Unit Configuration Component Code No Remarks FCU Standard for D115 D116 MBU Speaker Handset Type 1018 B433 NA only Common with PG C1 ...

Page 258: ...5k 17 lb 64 g m2 or less cannot be used in duplex scanning mode Original Weight 52 105 g m2 14 28 lb Table Capacity 50 sheets 80 g m2 21 lb Original Standard Position Center Separation FRR Transport Roller transport Feed Order Top first Reproduction Range 50 200 Power Source 24 and 5 Vdc from the copier Power Consumption Operating 50 W or less On standby 1 2 W or less Dimensions W x D x H 485 x 36...

Page 259: ...m2 21 lb x 1 tray Paper Feed System Feed roller and friction pad Power Source 24 Vdc and 5 Vdc from copier If optional tray heater is installed the copier also supplies Vac 120 Vac or 220 240 Vac Power Consumption Maximum 15 W excluding optional tray heater Average 14 W excluding optional tray heater Weight Not above 6 kg 13 2 lb Size W x D x H 430 x 414 x 140 mm 16 9 x 16 3 x 5 5 Two can be insta...

Page 260: ...port Paper Size W x L Book ARDF Simpl Dupl A3 SEF 297 x 420 mm B4 SEF 257 x 364 mm A4 SEF 210 x 297 mm X X X A4 LEF 297 x 210 mm B5 SEF 182 x 257 mm X X X B5 LEF 257 x 182 mm A5 SEF 148 x 210 mm X X X A5 LEF 210 x 148 mm X X B6 SEF 128 x 182 mm B6 LEF 182 x 128 mm A6 SEF 105 x 148 mm 8K SEF 267 x 390 mm 16K SEF 195 x 267 mm X X X 16K LEF 267 x 195 mm DLT SEF 11 0 x 17 0 LG SEF 8 5 x 14 0 X 1 X X 2...

Page 261: ...X 2 Foolscap SEF 8 5 x 13 0 X 1 X X 2 Folio SEF 8 25 x 13 0 X 1 X X 2 Government 8 25 x 14 X 1 X X 2 USB4 SEF 10 0 x 14 0 Eng Quarto SEF 8 0 x 10 0 X X 2 Eng Quarto LEF 10 0 x 8 0 Custom Width 139 216 mm Length 139 356 mm X 3 X 2 4 Symbol meanings X Can use Cannot use 1 Can be used when the ARDF is installed 2 55k 17 lb 64 g m2 or less original cannot be used 3 Width 139 216 mm Length 139 1260 mm ...

Page 262: ...s Duplex Optional PFU A3 SEF 297 x 420 mm B4 SEF 257 x 364 mm A4 SEF 210 x 297 mm X X X X A4 LEF 297 x 210 mm B5 SEF 182 x 257 mm X X X B5 LEF 257 x 182 mm A5 SEF 148 x 210 mm X A5 LEF 210 x 148 mm X X B6 SEF 128 x 182 mm B6 LEF 182 x 128 mm A6 SEF 105 x 148 mm 8K SEF 267 x 390 mm 16K SEF 195 x 267 mm X X X 16K LEF 267 x 195 mm DLT SEF 11 0 x 17 0 LG SEF 8 5 x 14 0 X X X LT SEF 8 5 x 11 0 X X X X ...

Page 263: ... 8 5 x 5 5 X X F GL F4 SEF 8 0 x 13 0 X Foolscap SEF 8 5 x 13 0 X X X Folio SEF 8 25 x 13 0 X X X Government 8 25 x 14 X X X Com 10 SEF 4 124 x 9 5 X Monarch SEF 3 875 x 7 5 X C5 162 x 229 mm X C6 114 x 162 mm X DL Env 110 x 220 mm X Custom Leading edge 90 216 mm Side edge 139 356 mm X Symbol meanings X Can transport Cannot transport ...

Page 264: ......

Page 265: ...APPENDIX PREVENTIVE MAINTENANCE REVISION HISTORY Page Date Added Updated New None ...

Page 266: ......

Page 267: ...y 45k Every 90k AN NOTE OPTICS Reflector C C Optics cloth 1st mirror C C Optics cloth 2nd mirror C C Optics cloth 3rd mirror C C Optics cloth Platen cover C C Dry cloth Exposure glass C C Dry cloth Toner shield glass C C Dry cloth DRUM AREA PCU R Clean toner bottle holder Transfer roller R Discharge plate R PAPER FEED Paper feed roller R C Water or alcohol Friction pad R C Dry cloth Bottom plate p...

Page 268: ... bushings I Inlet guide C Outlet guide C Hot roller stripper pawls R Thermistor C Every 90k AN NOTE ARDF Separation roller R C Water or alcohol Pick up roller R C Water or alcohol Feed roller R C Water or alcohol White plate C Water or alcohol DF exposure glass C Water Rollers R0 R1 R2 C Water or alcohol Registration sensor reflector C Water or alcohol ...

Page 269: ...Maintenance Tables SM Appendix 2 3 D115 D116 Appendix Preventive Maintenance Tables Every 120k AN NOTE PAPER TRAY UNIT Paper feed roller R Bottom plate pad C Dry cloth Friction pad R ...

Page 270: ......

Page 271: ...APPENDIX SP MODE TABLES REVISION HISTORY Page Date Added Updated New 124 125 4 28 2011 Printer SP Mode 1001 006 bit switch 6 ...

Page 272: ......

Page 273: ...y Adjusts the side to side registration Adjusting Copy Image Area in the section Replacement and Adjustment SP1 002 001 is applied to all trays SP1 002 002 003 and 005 adjusts the difference from SP1 002 001 1002 2 2nd Tray 1002 3 3rd Tray 1002 5 By pass 1002 6 Duplex Adjusts the side to side registration of the 2nd side in duplex copying The 1st side is adjusted by SP1 002 001 through 005 1003 Pa...

Page 274: ... 140 to 180 160 1 C step 1105 3 Standby Center 140 to 160 150 1 C step 1105 5 Copying Center 140 to 180 160 1 C step 1105 7 Low Level 2 Center 0 to 80 60 1 C step 1105 9 Thick Center 140 to 185 165 1 C step 1106 Display Fusing 1106 1 Center Displays the fusing temperature 1107 Fusing Soft Start DFU Adjusts the number of zero cross cycles of the fusing lamp AC supply needed to bring the fusing lamp...

Page 275: ...an motor keeps its operating speed for the specified time before changing the speed or stopping The fan control timer prevents the exhaust fan from suddenly stopping This function protects the copier from overheating 1159 Fusing Jam SC 0 No 1 Yes 1159 1 Enables or disables consecutive jam detection at the fusing unit If this SP is set to 1 default 0 consecutive fusing jam alarm occurs SC559 when t...

Page 276: ...11 By pass Envelope 0 No 1 Yes 1911 1 The program dedicated to envelope printing runs when you enable this program SP1 911 001 and you select Thick Paper as the paper type of the by pass tray System Settings Tray Paper Settings Paper Type Bypass Tray ...

Page 277: ...rt of charge roller voltage correction The charge roller voltage is obtained by adding SP2 001 002 to the value of SP2 001 001 2101 Erase Margin Adj Adjusts the width of the erased area Adjusting Copy Image Area in the section Replacement and Adjustment 2101 1 Leading Edge 0 0 to 9 0 3 0 0 1 mm step Specification 2 1 5 mm 2101 2 Trailing Edge 0 0 to 9 0 4 0 0 1 mm step Specification 2 2 5 1 5 mm T...

Page 278: ...obtained by adding SP2 201 002 to SP2 201 1 The setting affects ID sensor pattern density which in turn affects the toner supply 2213 Outputs After NE 2213 1 0 50 pages 1 20 sheets Sets the number of copy print fax pages that can be made after toner near end has been detected Reduce the number of pages if the user normally makes copies with a high image ratio 2214 Develpr Initialize 2214 1 Initial...

Page 279: ...waste toner is re attracted from the drum which can occur when using transparencies 2301 3 Duplex 2 4 A 1 2 0 0 A 1 2 A 2 4 A Adjusts the current applied to the transfer roller when carrying out a duplex job Use this SP if there is poor image transfer on the rear side of duplex copies 2301 4 Cleaning 10 to 1 1 1 A step Adjusts the current applied to the transfer roller for roller cleaning Increase...

Page 280: ... Supp 2908 1 Supplies the toner to the development unit The processing stops under either of the following conditions The toner density in the development unit reaches the standard level The processing has continued for two 2 minutes 2915 Polygon Idling 0 None 1 15 s 2 25 s 2915 1 Specifies the polygon mirror motor idling time The polygon mirror motor starts its operation when an original is set a...

Page 281: ...ocess This SP is effective only when SP2 921001 is 0 1 or 2 2927 ID Sensor Control 0 No 1 Yes 2927 1 Determines whether the ID sensor signal is referenced or not for the toner density control Keep the default value in usual operations 2928 Toner End Clear 2928 1 Clears the following messages and counters without supplying the toner Toner near end message Toner end message Toner near end counter To...

Page 282: ... 2996 T Roller Cleaning 0 No 1 Yes 2996 1 Cleans or does not clean the transfer roller before each job Select 1 if the backside of the paper becomes unclean when output Note that the copier takes a longer time to output the first copy when you select 1 If you select 0 the transfer roller is never cleaned 2998 Main Mag print 0 5 to 0 5 0 0 0 1 step 2998 1 Adjusts the magnification Adjusting Copy Im...

Page 283: ...tep 4010 1 Adjusts the leading edge registration Adjusting Copy Image Area in the section Replacement and Adjustment 4011 S to S Scanner Registration 2 0 to 2 0 0 0 0 1 mm step 4011 1 Adjusts the side to side registration for scanning in platen mode Adjusting Copy Image Area in the section Replacement and Adjustment 4012 Scan Erase Margin 0 to 9 0 1 0 0 1 mm step 4012 1 Leading Edge Adjusts the sc...

Page 284: ...e plate scan The scan begins from the start position SP4 015 001 and ends at the specified distance The base value is 2 0 mm This SP decides the offset from this base value Specify 0 zero or a larger value 4428 Scan Auto Adj 4428 1 Conducts the automatic scanner adjustment Use this SP after replacing the white plate Scanning in the section Replacement and Adjustment 4606 SBU Offset Target 4607 1 E...

Page 285: ...7 5 BLUE 4623 SBU Offset Result 4623 1 EVEN 0 to 255 0 1 step Displays the result value of the offset adjustment in the SBU 4623 2 ODD 4623 3 RED 4623 4 GREEN 4623 5 BLUE 4628 SBU Gain Result 4628 1 EVEN 0 to 255 0 1 step Displays the result value of the gain adjustment in the SBU 4628 2 ODD 4628 3 RED 4628 4 GREEN 4628 5 BLUE 4640 SBU Offset Loop 4640 1 EVEN 0 to 10 0 1 step Displays the number o...

Page 286: ...41 3 RED 4641 4 GREEN 4641 5 BLUE 4642 SBU Offsetpre Loop 4642 1 EVEN 0 to 3 0 1 step Displays the number of the pre offset adjustment in the SBU 4642 2 ODD 4642 3 RED 4642 4 GREEN 4642 5 BLUE 4646 SBU Adj Error 4646 1 Offsetpre Mono 0 Success 1 Failure Displays the result of SBU adjustment 4646 2 Offsetpre Color 4646 3 Offset Mono 4646 4 Offset Color 4646 5 Gain Mono 4646 6 Gain Color ...

Page 287: ...just 4658 1 EVEN 0 to 511 1 step Displays the gain value of the gain adjustment in the SBU 4658 2 ODD 4658 3 RED 4658 4 GREEN 4658 5 BLUE 4685 Gray Balance Book 4685 1 RED 128 to 383 256 1 step Adjusts the coefficient of the gray balance adjustment for the book scanning 4685 2 GREEN 4685 3 BLUE 4686 Gray Balance DF 4686 1 RED 128 to 383 256 1 step Adjusts the coefficient of the gray balance adjust...

Page 288: ... 0 4690 White Peek Init 4658 1 EVEN 0 to 255 1 step Displays the white offset value of the pre offset adjustment in the SBU 4658 2 ODD 4658 3 RED 4658 4 GREEN 4658 5 BLUE 4693 Black Ave Init 4658 1 EVEN 0 to 255 1 step Displays the black offset value of the pre offset adjustment in the SBU 4658 2 ODD 4658 3 RED 4658 4 GREEN 4658 5 BLUE 4902 Exposure Lamp ON 0 OFF 1 ON 4902 1 Turns the exposure lam...

Page 289: ...dge 4921 Image Adj Selec 001 Copy 0 to 10 0 1 Selects which mode the settings from SP4 922 to SP4 932 are used for 0 None 1 Text 1 2 Text 2 3 Photo 1 4 Photo 2 5 Photo 3 6 Special 1 7 Special 2 8 Special 3 9 Special 4 10 Special 5 002 Fax 0 to 5 0 1 Selects which mode the settings from SP4 922 to SP4 932 are used for 0 None 1 Text 1 2 Text 2 3 Photo 1 4 Photo 2 5 Special 1 003 Scanner Mono 0 to 4 ...

Page 290: ...e processing modes of SP4 921 001 Copy 0 System default 1 Text 2 Photo 002 Fax 003 Scanner 4923 Notch Selection Selects the value of the center ID adjustment notch for the ID adjustment LEDs Normally the center notch is 3 range 1 5 If 1 is selected each notch shifts down becomes lighter If 1 is selected each notch shifts up becomes darker This setting is applied to all image processing modes of SP...

Page 291: ...the less clear the image will become more texture removal This setting is only applied to the originals in SP4 921 001 Copy 0 to 6 0 1 step 002 Fax 003 Scanner 4927 Line Width Adjusts the line width correction algorithm Positive settings produce thicker lines negative settings produce thinner lines This setting is only applied to the originals in SP4 921 001 Copy 2 to 2 0 1 step 002 Fax 003 Scanne...

Page 292: ...to 2 0 1 step Adjust the clarity This setting is only applied to the originals in SP4 921 001 Copy 002 Fax 003 Scanner 4931 Sharpness Solid 2 to 2 0 1 step Adjust the clarity This setting is only applied to the originals in SP4 921 001 Copy 002 Fax 003 Scanner 4932 Sharpness Low ID 2 to 2 0 1 step Adjust the clarity This setting is only applied to the originals in SP4 921 001 Copy 002 Fax 003 Scan...

Page 293: ...or off the MTF for the sub scan This setting is only activated for the specified mode with SP4 921 004 0 No 1 Yes 004 Sub Scan MTF Strength 0 to 5 0 1 step Adjust the MTF strength for the sub scan This setting is only activated for the specified mode with SP4 921 004 0 1 1 1 32 2 1 16 3 1 8 4 1 4 5 1 2 005 Smooth Level 0 to 2 0 1 step Adjust the smooth level This setting is only activated for the ...

Page 294: ...sub scan This setting is only activated for the specified mode with SP4 921 004 0 No 1 Level 1 to 13 Level 13 004 Sub Scan MTF Strength 0 to 5 0 1 step Adjust the MTF strength for the sub scan This setting is only activated for the specified mode with SP4 921 004 0 1 1 1 32 2 1 16 3 1 8 4 1 4 5 1 2 005 Smooth Level 0 to 7 0 1 step Adjust the smooth level This setting is only activated for the spec...

Page 295: ...used instead This setting is applied regardless of what mode has been selected in SP4 921 4942 Black Line Erase 0 to 3 2 1 step 4942 1 Selects the black line erase level This setting is effective only when originals are scanned by the DF 0 No 1 Very weak 2 Weak 3 Strong This setting is applied regardless of what mode has been selected in SP4 921 4943 WhitePapDetect BiLv 4943 1 Gray Scale 0 to 255 ...

Page 296: ...the display After selecting the number you must turn the main power switch off and on Europe Asia model 0 mm 1 inch American model 0 mm 1 inch 5045 According Counter 5045 1 Counter Method Displays the number of the installed counter 0 to 2 0 1 step 0 1 counter Total 1 2 counters Total and Prints 2 2 counters GPC 5055 Display IP address 001 Display IP address CTL Displays or does not display the IP...

Page 297: ... yield on the LCD 0 or 1 0 0 Not display 1 Display 5066 PM Parts Display 001 PM Parts Display CTL Displays or does not display the PM part button on the LCD 0 or 1 0 0 Not display 1 Display 5067 Part Replacement Ope 001 PCU CTL Selects the service maintenance or user maintenance for PCU 0 or 1 0 0 Service 1 User 5113 Optional Counter Type 001 Opt Cnt Type 1 CTL This program specifies the counter t...

Page 298: ...program disables copying 5120 Clr For Cut Remove 0 Yes 1 Standby only 2 No 5120 1 Specifies the condition to reset the copy job settings when the key counter is removed 0 Y Yes The settings are cleared when the counter is removed 1 StdBy Standby only The settings are cleared when the counter is removed at the end of a job 2 N No The settings are not cleared under either condition As for duplex cop...

Page 299: ...in If you change the printer bit switches you must log in to service mode with this SP before you go into the printer SP mode 001 CE Login CTL 0 or 1 0 0 Disabled 1 Enabled 5188 Copy NV Version 001 Copy NV Version CTL Displays the NVRAM version in the controller board 5302 Set Time Adjusts the RTC real time clock time setting for the local time zone Examples For Japan 9 GMT enter 540 9 hours x 60 ...

Page 300: ...e month 1 to 5 4th digit The day of the week 0 to 6 Sunday to Saturday 5th and 6th digits The hour 00 to 23 7th digit The length of the advanced time 0 to 9 1 hour step 8th digit The length of the advanced time 0 to 5 10 minutes step For example 3500010 EU default The timer is advanced by 1 hour at am 0 00 on the 5th Sunday in March The digits are counted from the left Make sure that SP5 307 1 is ...

Page 301: ...llowed 200 SDK1 Unique ID CTL SDK is the software development kit This data can be converted from SAS VAS when installed or uninstalled DFU 201 SDK1 Certification Method CTL 210 SDK2 Unique ID CTL 211 SDK2 Certification Method CTL 220 SDK3 Unique ID CTL 221 SDK3 Certification Method CTL 230 SDK Cert CTL 240 Detail Option CTL Enables or disables the log out confirmation option Bit0 Log out confirma...

Page 302: ... Determines whether easy LDAP certification is done 0 to 1 1 1 1 On 0 Off 005 Password Null Not Permit This SP is referenced only when SP5411 4 is set to 1 On 0 to 1 0 1 0 Password NULL not permitted 1 Password NULL permitted 5413 Lockout Setting 001 Lockout On Off Switches on off the lock on the local address book account 0 to 1 0 1 0 Off 1 On 002 Lockout Threshold Sets a limit on the frequency o...

Page 303: ...user ID and password are entered 004 Cancel Time Determines the length of time that the system waits for correct input of the user ID and password after a lockout has occurred This setting is used only if SP5413 3 is set to 1 on 1 to 999 60 1 min 5414 Access Mitigation 001 Mitigation On Off Switches on off masking of continuously used IDs and passwords that are identical 0 to 1 0 1 0 Off 1 On 002 ...

Page 304: ...ttack once such an attack has been detected 1 to 10 5 1 sec 5416 Access Info 001 User Max Num Limits the number of users used by the access exclusion and password attack detection functions 50 to 200 200 1 users 002 Password Max Num Limits the number of passwords used by the access exclusion and password attack detection functions 50 to 200 200 1 passwords 003 Monitor Interval Sets the processing ...

Page 305: ...length of time for monitoring the frequency of access to MFP features 10 to 30 10 1 sec 003 Cert Waite Sets the wait time to slow down the speed of certification when an excessive number of access attempts have been detected 0 to 9 3 1 sec 004 Attack Max Num Sets a limit on the number of requests received for certification in order to slow down the certification speed when an excessive number of a...

Page 306: ...fication is required before a user can use the copy applications 0 to 1 0 1 0 On 1 Off 011 DS Determines whether certification is required before a user can use the document server 0 to 1 0 1 0 On 1 Off 021 Fax Determines whether certification is required before a user can use the fax application 0 to 1 0 1 0 On 1 Off 031 Scanner Determines whether certification is required before a user can use t...

Page 307: ...tions 0 to 1 0 1 0 On 1 Off 051 SDK1 0 or 1 0 1 0 ON 1 OFF Determines whether certification is required before a user can use the SDK application 061 SDK2 071 SDK3 5431 External Auth User CTL 010 Tag 011 Entry 012 Group 020 Mail 030 Fax 031 Fax Sub 032 Folder 033 Protect Code 034 Smtp Auth 035 Lsap Auth 036 Smb Ftp Fldr Auth 037 Acut Acl 038 Document ACL 040 Cert Crypt ...

Page 308: ...ation failure occurs 0 to 1 0 1 0 Off 1 On 002 Panel Disp Determines whether an error code appears on the operation panel after a user authentication failure occurs 0 to 1 1 1 1 On 0 Off 5490 MF Keycard Japan Only Job Permit Setting Sets up operation of the machine with a keycard 0 to 1 0 1 0 Disabled Cancels operation if no code is input 1 Enabled Allows operation if another code is input and dec...

Page 309: ...vel document misfeeds are not included 0 to 3 3 1 step 0 Zero Off 1 Low 2 5K jams 2 Medium 3K jams 3 High 6K jams 5505 Error Alarm 001 Sets the error alarm level The error alarm counter counts 1 when any SC is detected However the error alarm counter decreases by 1 when any SC is not detected during specified sheets of copies for example default 1500 sheets The error alarm occurs when the SC error...

Page 310: ... paper jam 002 Frequent Jams 0 Disable 1 Enable Enables disables initiating a call for consecutive paper jams 003 Door Open 0 Disable 1 Enable Enables disables initiating a call when the front door remains open 011 Jam Remains Time 03 to 30 10 1 minute step Sets the time a jam must remain before it becomes an unattended paper jam This setting is enabled only when SP5508 004 is set to 1 012 Freq Ja...

Page 311: ...ror occurs If this SP is switched off the SC call is not issued when an SC error occurs 001 SC Call 0 or 1 1 0 Off 1 On 002 Service Parts Near End 003 Service Parts End 004 User Call 006 Communication Test 007 Machine Information 008 Alarm Notice 010 Supply Automatic Order 0 or 1 0 0 Off 1 On 011 Supply Management Report 012 Jam Door Open Call 0 or 1 1 0 Off 1 On 5801 Memory Clear Before executing...

Page 312: ... the printer application settings 009 Scanner Clears the scanner application settings 010 GWWS Delete the netfile application management files and thumbnails and initializes the job login ID 011 NCS Initializes the system default and interface settings IP address also SmartNetMonitor for Admin WebImageMonitor settings and the TELNET settings The name of Apple talk is not cleared only if this SP is...

Page 313: ...Initializes the MIRS Machine Information Report Service settings 017 CCS Initializes the CCS Certification and Charge control Service settings 018 SRM Memory Clr Initializes the SRM System Resource Manager settings 019 LCS Initializes the LCS Log Count Service settings 020 Web Apli Initializes Web application settings 5802 Machine Free Run 0 or 1 0 0 No 1 Yes 5802 1 Conducts machine free run inclu...

Page 314: ... local model 5811 Machine No Setting 001 Code Set Machine No Setting in this section 5812 Service TEL 001 Telephone CTL Sets the telephone number for a service representative This number is printed on the Counter List which can be printed with the user s Counter menu This can be up to 20 characters both numbers and alphabetic characters can be input 002 Facsimile CTL Sets the fax or telephone numb...

Page 315: ...ber 5816 NRS Function CTL 001 I F Setting Selects the remote service setting 0 to 2 2 1 step 0 Remote service off 1 CSS remote service on 2 Remote service on 002 CE Call Performs the CE Call at the start or end of the service 0 or 1 0 1 step 0 Start of the service 1 End of the service This SP is activated only when SP 5816 001 is set to 2 003 Function Flag Enables or disables the remote service fu...

Page 316: ...80 Enables disables access via port 80 to the SOAP method 0 or 1 0 0 Disabled 1 Enabled 013 RFU Timing Selects the timing for the remote firmware updating 0 or 1 0 0 Any status of a target machine 1 Sleep or panel off mode only 022 Install Status This SP displays the RCG device installation status 0 RCG device not registered 1 RCG device registered 2 Device registered 023 Connect Mode N M This SP ...

Page 317: ...y is limited to 127 characters Characters beyond the 127th character are ignored This address is customer information and is not printed in the SMC report 064 HTTP Proxy Port This SP sets the port number of the proxy server used for communication between embedded RCG N and the gateway This setting is necessary to set up embedded RCG N This port number is customer information and is not printed in ...

Page 318: ...rtification update failed and the GW URL is being notified of the failed update 4 The period of the certification has expired and a new request for an update is being sent to the GW URL 11 A rescue update for certification has been issued and a rescue certification setting is in progress for the rescue GW connection 12 The rescue certification setting is completed and the GW URL is being notified ...

Page 319: ...f the certification update 068 Cer Abnml Cause Displays a number code that describes the reason for the request for update of the certification 0 Normal There is no request for certification update in progress 1 Request for certification update in progress The current certification has expired 2 An SSL error notification has been issued after the certification has expired 3 Notification of shift f...

Page 320: ...sn Displays the macro version of the Remote certification 088 CERT PAC Vsn Displays the PAC version of the Remote certification 089 CERT ID2 Code Displays ID2 for the Remote certification Spaces are displayed as underscores _ Asterisks indicate that no Remote certification exists 090 CERT Subject Displays the common name of the Remote certification subject CN the following 17 bytes Spaces are disp...

Page 321: ...ing SP codes for embedded RCG M SP5816 153 SP5816 154 SP5816 161 0 Japan 1 USA 2 Canada 3 UK 4 Germany 5 France 6 Italy 7 Netherlands 8 Belgium 9 Luxembourg 10 Spain 151 Aut Line Detect Press Execute Setting this SP classifies the telephone line where embedded RCG M is connected as either dial up or push type so embedded RCG M can automatically distinguish the number that connects to the outside l...

Page 322: ...upported 7 Error because fax transmission in progress ioctl occurred 8 Other error occurred 9 Line classification still in progress Please wait 153 Dial Push Select This SP displays the classification tone or pulse of the telephone line to the access point for embedded RCG M The number displayed 0 or 1 is the result of the execution of SP5816 151 However this setting can also be changed manually 0...

Page 323: ...erted for a 2 sec pause The number setting for the external line can be entered manually including commas 156 Dial Up User Use this SP to set a user name for access to remote dial up Follow these rules when setting a user name Name length Up to 32 characters Spaces and allowed but the entire entry must be enclosed by double quotation marks 157 Dial Up Password Use this SP to set a password for acc...

Page 324: ...ne for this SP code then a preset value determined by the country selected is used Default 0 Allowed Up to 16 alphanumeric characters 164 Comm Line This SP sets the connection conditions for the customer This setting dedicates the line to embedded RCG M only or sets the line for sharing between embedded RCG M and a fax unit 0 or 1 0 0 Line shared by embedded RCG M Fax 1 Line dedicated to embedded ...

Page 325: ... 187 FAX TX Priority This SP determines whether pushing the off hook button will interrupt an embedded RCG M transmission in progress to open the line for fax transaction This SP can be used only if SP5816 164 is set to 0 0 or 1 0 0 Disable Setting the fax unit off hook does not interrupt a fax transaction in progress If the off hook button is pushed during a embedded RCG M transmission the button...

Page 326: ...st 3 The registered device by the external RCG is being set In this status the embedded RCG device cannot be set 4 The registered module by the external RCG has not started 202 Instl ID Allows entry of the number of the request needed for the embedded RCG 203 Instl Reference Executes the inquiry request to the Remote GateWay URL 204 Instl Ref Rslt Displays a number that indicates the result of the...

Page 327: ... 4 Proxy error proxy disabled 5 Proxy error Illegal user name or password 6 Communication error 7 Certification update error 8 Other error 9 Registration executing 208 Instl Error Code Displays a number that describes the error code that was issued when either SP5816 204 or SP5816 207 was executed Cause Code Meaning Illegal Modem Parameter 11001 Chat parameter error 11002 Chat execution error 1100...

Page 328: ...r same device 2392 Parameter error 2393 External RCG not managed 2394 Device not managed 2395 Box ID for external RCG is illegal 2396 Device ID for external RCG is illegal 2397 Incorrect ID2 format 2398 Incorrect request number format 209 Instl Clear Releases a machine from its embedded RCG setup 250 Print Com Log Prints the communication log 5821 NRS Address 002 RCG IP Address Sets the IP address...

Page 329: ...P Centro Enables or disables ECP Compatibility 0 or 1 1 1 step 0 Disabled 1 Enabled NOTE This SP is activated only when SP5 828 50 is set to 1 065 Job Spooling Enables disables Job Spooling 0 or 1 0 1 step 0 Disabled 1 Enabled 066 Job Spooling Clear Start Time Treatment of the job when a spooled job exists at power on 0 ON Data is cleared 1 OFF Automatically printed 069 Job Spooling Protocol Valid...

Page 330: ...28 bits configured in 8 blocks of 16 bits each 147 Active IPv6 Status Address 1 These SPs are the IPv6 status addresses 1 to 5 referenced on the Ethernet or wireless LAN 802 11b in the format Status Address Prefix Length The IPv6 address consists of a total of 128 bits configured in 8 blocks of 16 bits each 149 Active IPv6 Status Address 2 151 Active IPv6 Status Address 3 153 Active IPv6 Status Ad...

Page 331: ... LAN operation 0 to 1 1 1 1 Enable 0 Disable 236 Web Item Invisible Determines whether each item can be set in Websys 0x0000 to 0xffff 0xffff Bit 1 NetRICOH Bit2 Vendor for consumables Bit2 15 Reserved 237 Web Shopping Link Invisible Determines whether the NetRICOH link is displayed on the Websys top page and link page 0 to 1 1 1 1 Display 0 No display 238 Web Supplies Link Invisible Determines wh...

Page 332: ...etermines whether a name entered for URL2 is displayed on the Websys link page The name length is limited to 31 characters 243 Web Link 2 URL Sets the URL referenced for URL2 linked to the Websys linked page The link name is limited to 127 characters 244 Web Link 2 Visible Determines whether the link for URL2 is displayed on the Websys top page 0 to 1 1 1 1 Display 0 No display 5832 HDD Enter the ...

Page 333: ... default settings are set for the maximum end of the range for each area Adjust the upper 4 bits to set the maximum number of channels DFU Do not change the setting 007 Channel MIN CTL 1 to 11 or 13 1 1 step Europe 1 to 13 NA Asia 1 to 11 Sets the minimum number of channels available for data transmission via the wireless LAN The number of channels available varies according to location The defaul...

Page 334: ...Slot Time CTL 0 to 1 1 1 0 20 m 1 9 m Selects the slot time for IEEE802 11 045 WPA Debug Lyl CTL 0 to 3 3 1 1 Info 2 Warning 3 Error Selects the debug log for WPA authentication application This SP is displayed only when the IEEE802 11 card is installed 5842 GWWS Analysis DFU 001 Setting 1 CTL This is a debugging tool It sets the debugging output mode of each Net File process Default Bit SW 1000 0...

Page 335: ...te CTL Sets the speed for USB data transmission Full Speed Auto Change 002 Vendor ID CTL Sets the vendor ID Initial Setting 0x05A Ricoh Company 0x0000 to 0xFFFF 1 DFU 003 Product ID CTL Sets the product ID 0x0000 to 0xFFFF 1 DFU 004 Device Release No CTL Sets the device release number of the BCD binary coded decimal display 0000 to 9999 1 DFU Enter as a decimal number NCS converts the number to he...

Page 336: ... to 99 3 1 time step Specifies the retry times for sending the scanned image data to the deliver server or SMTP FTP NCP SMB server after sending error 006 DeliErr DispTime 0 to 999 300 1 second step Use this setting to determine the length of time the prompt message is displayed when a test error occurs during document transfer with the NetFile application and an external device 008 Svr IP Seconda...

Page 337: ... Sender password function exists Bit1 1 Function to link MK 1 user and Sender exists Bit0 1 Sender specification required if set to 1 Bit6 is set to 0 011 Delivery Svr Cap Ext 0 to 255 0 1 step Changes the capability of the server that is registered as an I O device Bit7 1 Address book usage limitation Limitation for each authorized user Bit6 1 RDH authorization link Bit5 to 0 Not used 013 Svr Sch...

Page 338: ...n use by the delivery server directory The value is only displayed and cannot be changed This ID is created from the NIC MAC or IEEE 1394 EUI The ID is displayed as either 6 byle or 8 byte binary 002 MC ID Clr DelSvy Clears ID Clears the unique ID of the device used as the name in the file transfer directory Execute this SP if the connection of the device to the delivery server is unstable After c...

Page 339: ...ver 020 WSD Max Entries 5 to 255 250 1 step Sets the maximum entries for the address book of the WSD SD scanner 021 Folder Auth chg 0 or 1 0 0 Login user name 1 address book 041 AddrB Acl Info Address Book Access Control List Information This SP must be executed immediately after installation of an HDD unit in a basic machine that previously had no HDD The first time the machine is powered on with...

Page 340: ...p All Addr B Uploads all directory information to the SD card 052 Restr All Addr B Downloads all directory information from the SD card 053 Clear Backup Info Deletes the address book data from the SD card in the service slot Deletes only the files that were uploaded from this machine This feature does not work if the card is write protected Note After you do this SP go out of the SP mode and then ...

Page 341: ...l address book Specifically this SP limits the password entry to numbers and defines the length of the password 0 to 32 0 1 step 065 Compl Opt4 1 Use this SP to set the conditions for password entry to access the local address book Specifically this SP limits the password entry to symbols and defines the length of the password 0 to 32 0 1 step 091 FTP Auth Port Setting Specifies the FTP port for g...

Page 342: ...D only Lower 4 bits 005 ac For Cherry only Lower 4 bits 007 ac Log Fax Lower 4 bits 009 ac Job Ctrl Lower 4 bits 011 ac Dev Mng Lower 4 bits 022 ac Uadmin Lower 4bits 099 DL Image Setting DFU 100 Max Size DL Image 1 to 1024 1 K 210 Log Type Job1 Displays the log server settings These can be adjusted with the Web Image Monitor 211 Log Type Job2 212 Log Type Access 213 Primary Srv 214 Secondary Srv ...

Page 343: ... or Inst Date 002 Print Determines whether the installation date is printed on the printout for the total counter 0 or 1 1 1 step 0 Off No Print 1 On Print 003 Total Counter Displays the total counter when the installation date is registered to the machine 5851 Bluetooth 001 Mode CTL Sets the operation mode for the Bluetooth Unit Press either key 0 Public 1 Private 5856 Remote ROM Update Allows th...

Page 344: ...debug log number for saving to an SD card 009 HDD to SD Card Latest Takes the most recent 4 MB of the log written to the hard disk and copies them to the SD Card A unique file name is generated to avoid overwriting existing file names on the SD Card Up to 4MB can be copied to an SD Card 4 MB segments can be copied one by one to each SD Card 010 HDD to SD Any Takes the log of the specified key from...

Page 345: ...s generated to avoid overwriting existing file names on the SD card Up to 4MB can be copied to the SD card 4 MB segments can be copied one by one to the SD card 015 SD to SD Any Latest 4 MB Any Key Saves the specified debug log with SP5 857 006 in memory to the SD card A unique file name is generated to avoid overwriting existing file names on the SD card Up to 4MB can be copied to the SD card 4 M...

Page 346: ...s generated by copier engine errors 0 or 1 0 1 step 0 OFF 1 ON 002 Controller SC Turns the save function on off for SC codes generated by GW controller errors 0 or 1 0 1 step 0 OFF 1 ON 003 Any SC 0 to 65535 0 1 step 004 Jam Turns the save function on off for jam errors 0 or 1 0 1 step 0 OFF 1 ON 5859 Debug Log Save Key CTL 001 Key 1 These SPs allow you to set up to 10 keys for log files for funct...

Page 347: ...RFC2298 0 to 1 1 Determines whether RFC2298 compliance is switched on for MDN reply mail 0 No 1 Yes 022 SMTP Aut Field Rep 0 to 1 0 Determines whether the FROM item of the mail header is switched to the validated account after the SMTP server is validated 0 No From item not switched 1 Yes From item switched 025 SMTP Aut Direct Set 0 or 1 0 Selects the authentication method for SMPT Bit switch Bit ...

Page 348: ...70 Common Key Info Writing 001 Writing CTL Writes to flash ROM the common proof for validating the device for Remote specifications 003 Initialize CTL Formats the common proof area of the flash ROM FA 5873 SD Card Appli Move 001 Move Exec This SP copies the application programs from the original SD card in SD card slot 3 to an SD card in SD card slot 2 002 Undo Exec This SP copies back the applica...

Page 349: ...es not reboot 1 The machine does not reboot when an SC error occurs The reboot is not executed for Type A B or C SC codes 002 Reboot Method CTL Selects the reboot method for SC 0 or 1 0 0 Manual reboot 1 Automatic reboot 5878 Option Setup 001 Data Overwrite Security Enables the Data Overwrite Security unit Press EXECUTE on the operation panel Then turn the machine off and on 002 Encryption Option ...

Page 350: ...d for this SP 5888 Person Info Prot Selects the protection level for logs 0 to 1 0 1 0 No authentication No protection for logs 1 No authentication Protected logs an administrator can see the logs 5893 SDK Apli Cnt Name CTL Displays the counter name of each SDK application 001 SDK 1 002 SDK 2 003 SDK 3 004 SDK 4 005 SDK 5 006 SDK 6 5902 Test Pattern Print 5902 1 Test Pattern Print in this section ...

Page 351: ...cifies the PCU alarm level The PCU alarm is issued when the following condition is met PAc x 1000 PCUc where PAc is the value specified in this SP and PCUc is the PCU counter When you specify 0 zero the PCU alarm is deactivated 5913 Switch Permission 002 Print Application Sets the length of time to elapse before allowing another application to take control of the display when the application curre...

Page 352: ... than Remote or LDAP NT authentication are not available when this SP is set to 2 Even if you can change the initial settings of those network applications settings may not actually work 002 On Board USB 0 or 1 0 1 step 0 OFF 1 ON 5990 SP Print Mode SMC Print In the SP mode press Copy Window to move to the copy screen select the paper size then press Start Select A4 LT Sideways or larger to ensure...

Page 353: ...ystem Service Mode SM Appendix 3 81 D115 D116 Appendix SP Mode Tables 007 NIB Summary 021 Copier UP 022 Scanner SP 023 Scanner UP 5998 Engine Memory Clear 001 See the section Memory Clear in this chapter ...

Page 354: ...003 Trailing Erase 3 0 to 3 0 1 5 0 1 mm step Adjusts the trailing edge erase margin for ARDF mode Use the key to select or before entering the value 004 S to S Rear Regist 5 0 to 5 0 0 0 0 1 mm step Adjusts the side to side registration for the 2nd side of the original for ARDF mode Use the key to select or before entering the value 005 Sub scan Magnif 0 9 to 0 9 0 0 0 1 step Adjusts the sub scan...

Page 355: ...art press OFF to stop 6910 ADF Shading Time 0 to 60 30 1 s step 001 Adjusts the interval used for the shading processing in the ARDF mode Light and heat in the room may affect the scanner response Reduce this setting if copy quality indicates that the white level is drifting during ARDF copy jobs 6930 ADF Hole Setting 0 or 1 0 0 No 1 Yes 001 Enables or disables the ADF hole setting When 1 Yes is s...

Page 356: ... how many times SC codes are generated 7403 SC History 001 Latest Displays the most recent 10 service calls 002 Latest 1 003 Latest 2 004 Latest 3 005 Latest 4 006 Latest 5 007 Latest 6 008 Latest 7 009 Latest 8 010 Latest 9 7502 Counter Paper Jam 0 to 9999 0 1 step 001 Displays the total number of copy paper jams 7503 Counter Orgn Jam 0 to 9999 0 1 step 001 Displays the total number of original j...

Page 357: ...ot reach the relay sensor 012 1 Vertical SN ON Paper is caught at the relay sensor 021 Vertical SN OFF Paper does not reach the vertical transport sensor 022 Vertical SN ON Paper is caught at the vertical transport sensor 050 Regist Bypass OFF Paper does not reach the registration sensor from the by pass tray 060 Regist Duplex OFF Paper does not reach the registration sensor during reverse side pr...

Page 358: ...ON Paper is caught at the duplex inverter sensor 7505 Original Jam Location Displays the total number of original jams by location These jams occur when the original does not activate the sensors Note Lag Jam occurs when the paper remains at the sensor for longer than the prescribed time Late Jam occurs because paper fails to arrive at the prescribed time 210 Regist SN OFF 211 Regist SN ON 212 Pap...

Page 359: ...rs 7507 Dsply P Jam Hist 001 Lastest Displays the copy jam history the most recent 10 jams Sample Display CODE 007 SIZE 05h TOTAL 0000334 DATE Mon Mar 15 11 44 50 2000 where CODE is the SP7504 number see above SIZE is the ASAP paper size code in hex TOTAL is the total jam error count SP7502 DATE is the date the jams occurred 002 Latest 1 003 Latest 2 004 Latest 3 005 Latest 4 006 Latest 5 007 Late...

Page 360: ... SIZE 05h TOTAL 0000334 DATE Mon Mar 15 11 44 50 2000 where CODE is the SP7505 number see above SIZE is the ASAP paper size code in hex TOTAL is the total error count SP7503 DATE is the date the jams occurred 002 Last 1 003 Last 2 004 Last 3 005 Last 4 006 Last 5 007 Last 6 008 Last 7 009 Last 8 010 Last 9 7624 Part Replacement 001 PCU Selects the PM maintenance for PCU 7801 Memory Version PN 255 ...

Page 361: ...is displayed SP7 807 1 does not reset the following logs SP7 507 Display Paper Jam History and SP7 508 Display Original Jam History 7826 MF Error Counter Japan Only Displays the number of counts requested of the card key counter 001 Error Total A request for the count total failed at power on This error will occur if the device is installed but disconnected 002 Error Staple The request for a stapl...

Page 362: ...here a problem is detected in the program The data stored in this SP is used for problem analysis DFU 001 File Name 002 Number of Lines 003 Location 7991 Dsply Info Count Displays the total operating time or the total number of operations The time is displayed in the following format day hour minute second 003 Dsply ID S Work The total of the time when the ID sensor is working 004 Dsply Dev Counte...

Page 363: ...ice Mode SM Appendix 3 91 D115 D116 Appendix SP Mode Tables 7992 Reset Info Count 004 Reset Dev Count Clears the development counter SP7 991 004 005 Reset ID Er Count Clears the ID sensor error counter SP7 991 005 ...

Page 364: ...bs etc executed for each application when the job was not stored on the document server F Fax application P Print application S Scan application O Other applications external network applications for example Refers to network applications such as Web Image Monitor Utilities developed with the SDK Software Development Kit will also be counted with this group in the future The Group 8 SP codes are l...

Page 365: ...mp Compression Deliv Delivery DesApl Designated Application The application Copy Fax Scan Print used to store the job on the document server for example Dev Counter Development Count no of pages developed Dup Duplex Duplex printing on both sides Emul Emulation FC Full Color FIN Post print processing i e finishing punching stapling etc Full Bleed No Margins GenCopy Generation Copy Mode GPC Get Prin...

Page 366: ...NRS NRS Remote which allows a service center to monitor machines remotely Remote is used overseas CSS is used in Japan Org Original for scanning OrgJam Original Jam Palm 2 Print Job Manager Desk Top Editor A pair of utilities that allows print jobs to be distributed evenly among the printers on the network and allows files to moved around combined and converted to different formats PC Personal Com...

Page 367: ...mplex printing on 1 side S to Email Scan to E mail SMC SMC report printed with SP5990 All of the Group 8 counters are recorded in the SMC report Svr Server TonEnd Toner End TonSave Toner Save TXJob Send Transmission YMC Yellow Magenta Cyan YMCK Yellow Magenta Cyan Black All of the Group 8 SPs are reset with SP5 801 1 Memory All Clear 8 191 T Total Scan PGS CTL These SPs count the pages scanned by ...

Page 368: ...the L count is 6 If both sides of 3 A4 sheets are copied but not stored the C count is 6 If you enter document server mode then scan 6 pages the L count is 6 8 201 T LSize Scan PGS CTL 0 to 99999999 0 1 These SPs count the total number of large pages input with the scanner for scan and copy jobs Large size paper A3 DLT scanned for fax transmission is not counted These counters are displayed in the...

Page 369: ...er of rear sides fed for scanning With an ADF ARDF that can scan both sides simultaneously the Back count is the same as the number of pages fed for duplex scanning With an ADF ARDF that cannot scan both sides simultaneously the Back count is the same as the number of pages fed for duplex rear side scanning When 1 sheet is fed for duplex scanning the Front count is 1 and the Back count is 1 If a j...

Page 370: ... to 99999999 0 1 These SPs count by size the total number of pages scanned by the Copy application Use these totals to compare original page size scanning and output printing page size SP 8 442 8 303 F Scan PGS Size CTL 0 to 99999999 0 1 These SPs count by size the total number of pages scanned by the Fax application Use these totals to compare original page size scanning and output page size SP 8...

Page 371: ...n is switched on with SP5104 1 A3 DLT page is counted as 2 When several documents are merged for a print job the number of pages stored is counted for the application that stored them These counters are used primarily to calculate charges on use of the machine so the following pages are not counted as printed pages Blank pages in a duplex printing job Blank pages inserted as document covers chapte...

Page 372: ...Comb CTL 0 to 99999999 0 1 These SPs count by binding and combine and n Up settings the number of pages processed for printing This is the total for all applications 8 422 C PrtPGS Dup Comb CTL 0 to 99999999 0 1 These SPs count by binding and combining and n Up settings the number of pages processed for printing by the copier application 8 423 F PrtPGS Dup Comb CTL 0 to 99999999 0 1 These SPs coun...

Page 373: ...s 001 Simplex Duplex 002 Duplex Duplex 003 Book Duplex 004 Simplex Combine 005 Duplex Combine 006 2 2 pages on 1 side 2 Up 007 4 4 pages on 1 side 4 Up 008 6 6 pages on 1 side 6 Up 009 8 8 pages on 1 side 8 Up 010 9 9 pages on 1 side 9 Up 011 16 16 pages on 1 side 16 Up 012 Booklet 013 Magazine These counts SP8 421 to SP8 427 are especially useful for customers who need to improve their compliance...

Page 374: ...e the number of pages printed by all applications 8 442 C PrtPGS Ppr Size CTL 0 to 99999999 0 1 These SPs count by print paper size the number of pages printed by the copy application 8 443 F PrtPGS Ppr Size CTL 0 to 99999999 0 1 These SPs count by print paper size the number of pages printed by the fax application 8 444 P PrtPGS Ppr Size CTL 0 to 99999999 0 1 These SPs count by print paper size t...

Page 375: ...the number of pages printed by the scanner application 8 447 O PrtPGS Ppr Size CTL 0 to 99999999 0 1 These SPs count by print paper size the number of pages printed by Other applications 001 A3 002 A4 003 A5 004 B4 005 B5 006 DLT 007 LG 008 LT 009 HLT 010 Full Bleed 254 Other Standard 255 Other Custom These counters do not distinguish between LEF and SEF ...

Page 376: ...r 003 Tray 2 Copier 004 Tray 3 Copier 005 Tray 4 Currently not used 006 Tray 5 Currently not used 007 Tray 6 Currently not used 008 Tray 7 Currently not used 009 Tray 8 Currently not used 010 Tray 9 Currently not used 011 Tray 10 Currently not used 012 Tray 11 Currently not used 013 Tray 12 Currently not used 014 Tray 13 Currently not used 015 Tray 14 Currently not used 016 Tray 15 Currently not u...

Page 377: ...er covers slip sheets are also counted During duplex printing pages printed on both sides count as 1 and a page printed on one side counts as 1 8 462 C PrtPGS Ppr Type CTL 0 to 99999999 0 1 These SPs count by paper type the number pages printed by the copy application 8 463 F PrtPGS Ppr Type CTL 0 to 99999999 0 1 These SPs count by paper type the number pages printed by the fax application 8 464 P...

Page 378: ...N CTL 0 to 99999999 0 1 These SPs count by finishing mode the total number of pages printed by the Fax application Print finishing options for received faxes are currently not available 8 524 P PrtPGS FIN CTL 0 to 99999999 0 1 These SPs count by finishing mode the total number of pages printed by the Print application 8 525 S PrtPGS FIN CTL 0 to 99999999 0 1 These SPs count by finishing mode the t...

Page 379: ...lor output regardless of the application used In addition to being displayed in the SMC Report these counters are also displayed in the User Tools display on the copy machine 001 Total 8 591 O Counter CTL 0 to 99999999 0 1 8 591 1 A3 DLT These SPs count the totals for A3 DLT paper use number of duplex pages printed and the number of staples used These totals are for Other O applications only 8 591...

Page 380: ...ure is provided for the Fax application only so SP8631 and SP8633 are the same The counts include error pages If a document is sent to more than one destination with a Group transmission the count is done for each destination Polling transmissions are counted but polling RX are not Relay memory and confidential mailbox transmissions and are counted for each destination 8 641 T IFAX TX PGS CTL 0 to...

Page 381: ...s 8 655 S S to Email PGS CTL 0 to 99999999 0 1 This SP counts by color mode the total number of pages attached to an e mail for the Scan application only 001 B W 002 Color The count for B W and Color pages is done after the document is stored on the HDD If the job is cancelled before it is stored the pages are not counted If Scan to Email is used to send a 10 page document to 5 addresses the count...

Page 382: ...ounts are done after the document is stored on the HDD of the Scan Router server If the job is canceled before storage on the Scan Router server finishes the count is not done The count is executed even if there is confirmation of the arrival at the Scan Router server 8 671 T Deliv PGS PC CTL 0 to 99999999 0 1 These SPs count by color mode the total number of pages sent to a folder on a PC Scan to...

Page 383: ...x application only so the counts for SP8 681 and SP8 683 are the same 0 to 99999999 0 1 8 683 F PCFAX TXPGS CTL This counts pages sent from a PC using a PC fax application from the PC through the copier to the destination When sending the same message to more than one place using broadcasting the pages are only counted once For example a 10 page fax is sent to location A and location B The counter...

Page 384: ...sent by each compression mode 001 JPEG JPEG2000 002 TIFF M S Multi Single 003 PDF 004 Other 8741 RX PGS Port 0 to 9999999 0 1 These SPs count the number of pages received by the physical port used to receive them 001 PSTN 1 002 PSTN 2 003 PSTN 3 004 ISDN G3 G4 005 Network 8 771 Dev Counter CTL 0 to 99999999 0 1 This SP counts the total number of developed images 001 Total ...

Page 385: ...r supply at any time This precise method of measuring remaining toner supply 1 steps is better than other machines on the market that can only measure in increments of 10 10 steps 001 K 8 851 Cvr Cnt 0 10 BICU 0 to 99999999 0 1 These SPs display the number of scanned sheets on which the coverage of each color is from 0 to 10 011 0 2 Bk 021 3 4 Bk 031 5 7 Bk 041 8 10 Bk 8 861 Cvr Cnt 11 20 BICU 0 t...

Page 386: ...s 31 or higher 001 Bk 8 891 Page Toner Bottle BICU 0 to 99999999 0 1 This SP displays the number of sheets output by the scan application 001 Bk 8 901 Page Toner k Prev1 BICU 0 to 99999999 0 1 This SP displays the number of sheets output by the scan application with the previously replaced units 001 Bk 8 911 Page Toner k Prev2 BICU 0 to 99999999 0 1 This SP displays the number of sheets output by ...

Page 387: ...n for improvement of their compliance with ISO Standards 001 Operation Time Engine operation time Does not include time while controller is saving data to HDD while engine is not operating 002 Standby Time Engine not operating Includes time while controller saves data to HDD Does not include time spent in Energy Save Low Power or Off modes 003 Energy Save Time Includes time while the machine is pe...

Page 388: ... Total down time due to original jams during scanning 009 Supply PM Unit End Total down time due to toner end 8 999 AdominCounter CTL 0 to 9999999 0 1 Displays the user setting counter for administrator 001 Total 003 Copy BW 007 Printer BW 010 FaxP BW 013 Duplex 015 Cvr BW 017 Cvr BW Pages 101 SedTtl FC 102 SendTtl BW 103 FaxSend 104 FaxSend BW 105 FaxSend BW ...

Page 389: ... Open Closed 006 Upper Relay S Paper detected Not detected 007 Lower Relay S Paper detected Not detected 009 Regist Sensor Paper detected Not detected 010 Exit Sensor Paper detected Not detected 011 Duplex Inverter S Paper detected Not detected 014 By pass PE S Paper detected Not detected 016 Upper PE S Paper detected Not detected 017 BK Upper PE S Paper detected Not detected 020 BK Lower PE S Pap...

Page 390: ...Set S Paper detected Not detected 041 DF Registration S Paper detected Not detected 042 DF Exit S Paper detected Not detected 044 DF Reverse S Paper detected Not detected 045 Platen Cover S Open Closed 050 Fan Motor Lock High speed High speed Low speed or stop 052 Front Cover SW Open Closed 053 HP Sensor Detected Not detected 055 BK UpperCover SW Open Closed 056 BK LowerCover SW Open Closed Availa...

Page 391: ...Select SP5 804 2 Select the number see the table below corresponding to the component 3 Select ON 4 To stop the operation select OFF Output Check Table Num Component 001 Main M Fwd 002 Main M Rev 003 Quenching Lamp 004 Toner Sup CL 005 Fan M High 006 Fan M Low 007 Registration CL 008 By pass Feed CL 009 Upper Feed CL 010 BK Upper Feed CL 015 BK Lower Feed CL 020 Duplex Inv M Rev 021 Duplex Inv M F...

Page 392: ...olenoid 038 Fusing SOL When checking Fan Motor High 005 or Fan Motor Low 006 note the following These motors may not respond when the fusing temperature is high Selecting ON checks that one of these motors normally operates Selecting OFF turns off the motor that you have started by selecting ON However this does not guarantee that the motor normally stops during normal operation ...

Page 393: ... O Timeouts Enabled The MFP I O Timeout setting will have no affect I O Timeouts will never occur bit 4 SD Card Save Mode 0 Disable 1 Enable Enabled Print jobs will be saved to an SD Card in the GW SD slot Card Save Function in the service tables of Field Service Manual bit 5 DFU bit 6 DFU bit 7 RPCS PCL Printable area frame border 0 Disable 1 Enable Enable The machine prints all RPCS and PCL jobs...

Page 394: ...lied to all jobs that do not already have a Collate Type configured If 5 0 is enabled this Bit Switch has no effect bit 3 PCL5e c PS PDL Auto Switching 0 Enable 1 Disable Disabled The MFPs ability to change the PDL processor mid job Some host systems submit jobs that contain both PS and PCL5e c If Auto PDL switching is disabled these jobs will not be printed properly bit 4 DFU bit 5 DFU bit 6 DFU ...

Page 395: ...n the job usually ESC r0A will be changed to ESC r1A bit 3 DFU bit 4 DFU bit 5 DFU bit 6 DFU bit 7 DFU 1001 Bit Switch 004 Bit Switch 4 DFU 1001 Bit Switch 005 Bit Switch 5 0 1 bit 0 DFU bit 1 Multiple copies if a paper size or type mismatch occurs Disabled single copy Enabled multiple If a paper size or type mismatch occurs during the printing of multiple copies only a single copy is output by de...

Page 396: ...the HDD via Job Type settings to 1000 The default is 100 bit 5 DFU bit 6 Method for determining the image rotation for the edge to bring on Disable Enable Enabled The image rotation will be performed as they were in the specifications of older models for the binding of pages of mixed orientation jobs The old models are below PCL Pre 04A models bit 7 Letterhead mode printing Disable Enable Duplex R...

Page 397: ...B END is sent by the device to the client after the last copy has finished printing This causes the page counter to be incremented at the end of each job 1001 Bit Switch 007 Bit Switch 7 DFU 1001 Bit Switch 008 Bit Switch 8 bit 0 8 DFU 1003 Clear Setting Not used 1004 Print Summary Prints the service summary sheet An error log is printed in addition to the configuration page 1005 Display Version D...

Page 398: ...nction and Setting 5801 Memory All Clear Resets data for process control and all software counters and returns all modes and adjustments to their defaults values Section Memory Clear in this chapter for details 5907 Plug Play Selects the brand name and the production name for Windows Plug Play This information is stored in NVRAM 7832 Detailed Display of Self Diagnostics Displays the controller sel...

Page 399: ...reset the default value factory setting is restored DFU Denotes Design or Factory Use Do not change this value SP1 Mode Number Function and Setting 1001 5 Scan NV Version Displays the scanner NV version This shows as following Function name _ Model name _ Version 1004 1 Compression Type Selects the compression type for binary picture processing 1 MH 2 MR 3 MMR 1005 1 Erase Margin Creates an erase ...

Page 400: ...tion 0 or 1 1 0 OFF 1 ON SP Number Name Function and Setting 2021 Compression level grayscale or full color These SP codes set the compression ratio for the grayscale or full color processing mode that can be selected with the notch settings on the operation panel Range 5 lowest ratio 95 highest ratio 1 Comp1 5 95 Middle I Qual 5 to 95 20 1 step 2 Comp2 5 95 High I Qual 5 to 95 40 1 step 3 Comp3 5...

Page 401: ... Mode SM Appendix 3 129 D115 D116 Appendix SP Mode Tables 4 Comp4 5 95 Highest I Qual 5 to 95 80 1 step 5 Comp5 5 95 Lowest I Qual 5 to 95 95 1 step For the settings of the image quality see the copier SP mode table ...

Page 402: ......

Page 403: ...APPENDIX FAX TROUBLESHOOTING GUIDE REVISION HISTORY Page Date Added Updated New None ...

Page 404: ......

Page 405: ...lace the NCU or FCU Check for DIS NSF with an oscilloscope If the rx signal is weak there may be a bad line 0 01 DCN received unexpectedly The other party is out of paper or has a jammed printer The other party pressed Stop during communication 0 03 Incompatible modem at the other end The other terminal is incompatible 0 04 CFR or FTT not received after modem training Check the line connection Try...

Page 406: ...k the line connection Try adjusting the tx level and or cable equalizer settings Replace the NCU or FCU The other end may be defective or incompatible try sending to another machine Check for line problems Cross reference See error code 0 04 0 07 No post message response from the other end after a page was sent Check the line connection Replace the NCU or FCU The other end may have jammed or run o...

Page 407: ...line problems and noise Cross reference Tx level NCU Parameter 01 PSTN Cable equalizer G3 Switch 07 PSTN Dedicated Tx parameters in Service Program Mode 0 14 Non standard post message response code received Incompatible or defective remote terminal try sending to another machine Noisy line resend Try adjusting the tx level and or cable equalizer settings Replace the NCU or FCU Cross reference See ...

Page 408: ...f retraining Check the line connection Replace the NCU or FCU Check for line problems Try calling another fax machine Try adjusting the reconstruction time for the first line and or rx cable equalizer setting Cross reference Reconstruction time G3 Switch 0A bit 6 Rx cable equalizer G3 Switch 07 PSTN 0 21 EOL signal end of line from the other end not received within 5 s of the previous EOL signal C...

Page 409: ... FCU Defective remote terminal Check for line noise or other line problems Try asking the other end to adjust their tx level Try adjusting the rx cable equalizer setting and or rx error criteria Cross reference Rx cable equalizer G3 Switch 07 PSTN Rx error criteria Communication Switch 02 bits 0 and 1 0 30 The other terminal did not reply to NSS A in AI short protocol mode Check the line connectio...

Page 410: ...called terminal The other terminal did not have a compatible communication mode e g the other terminal was a V 34 data modem and not a fax modem A polling tx file was not ready at the other terminal when polling rx was initiated from the calling terminal 0 74 The calling terminal fell back to T 30 mode because it could not detect ANSam after sending CI The calling terminal could not detect ANSam d...

Page 411: ...is error occurs the called terminal falls back to T 30 mode 0 80 The line was disconnected due to a timeout in V 34 phase 2 line probing The guard timer expired while starting these phases Serious noise narrow bandwidth or low signal level can cause these errors If these errors happen at the transmitting terminal Try making a call at a later time Try using V 17 or a slower modem using dedicated tx...

Page 412: ...available in the currently selected symbol rate The other terminal was incompatible Ask the other party to contact the manufacturer 0 87 The control channel started after an unsuccessful primary channel The receiving terminal restarted the control channel because data reception in the primary channel was not successful This does not result in an error communication 0 88 The line was disconnected b...

Page 413: ...rror 2 28 JBIG data reconstruction error Timeout 2 29 JBIG trailing edge maker error FCU defective Check the destination device 2 50 The machine resets itself for a fatal FCU system error If this is frequent update the ROM or replace the FCU 2 51 The machine resets itself because of a fatal communication error If this is frequent update the ROM or replace the FCU 2 53 Snd msg in the manual task is...

Page 414: ...emory Temporary memory shortage Test the SAF memory 5 21 Memory overflow 5 23 Print data error when printing a substitute rx or confidential rx message Test the SAF memory Ask the other end to resend the message 5 25 SAF file access error Replace an SD card or HDD Replace the FCU 6 00 G3 ECM T1 time out during reception of facsimile data Try adjusting the rx cable equalizer Replace the FCU 6 01 G3...

Page 415: ...y be defective 6 09 G3 ECM ERR received Check for a noisy line Adjust the tx levels of the communicating machines See code 6 05 6 10 G3 ECM error frames still received at the other end after all communication attempts at 2400 bps Check for line noise Adjust the tx level use NCU parameter 01 or the dedicated tx parameter for that address Check the line connection Defective remote terminal 6 21 V 21...

Page 416: ...her than 14 01 to 16 For example the mail address of the system administrator is not registered 14 01 SMTP Connection Failed Failed to connect to the SMTP server timeout because the server could not be found The PC is not ready to transfer files SMTP server not functioning correctly The DNS IP address is not registered Network not operating correctly Destination folder selection not correct 14 02 ...

Page 417: ...istrator to determine if there is a problem at the destination at that the settings at the destination are correct 14 04 Access to SMTP Server Denied 550 SMTP server operating incorrectly Direct SMTP sending not operating correctly 14 05 SMTP Server HDD Full 452 Failed to access the SMTP server because the HDD on the server is full Insufficient free space on the HDD of the SMTP server Contact the ...

Page 418: ...SMTP server because the transmission failed SMTP server operating incorrectly Destination folder setting incorrect Direct SMTP sending not operating correctly Software application error 14 09 Authorization Failed for Sending to SMTP Server POP Before SMTP or SMTP authorization failed Incorrect setting for file transfer 14 10 Addresses Exceeded Number of broadcast addresses exceeded the limit for t...

Page 419: ...upted Update the software because of the defective software 14 17 Incorrect Ticket Update the software because of the defective software 14 18 Access to MCS File Error The access to MCS file is denied due to the no permission of access Update the software because of the defective software 14 30 MCS File Creation Failed Failed to create the MCS file because The number of files created with other ap...

Page 420: ...Job Task Error Due to an FCU mail job task error the send was cancelled Address book was being edited during creation of the notification mail Software error 14 51 UCS Destination Download Error Not even one return notification can be downloaded The address book was being edited The number for the specified destination does not exist it was deleted or edited after the job was created 14 60 Send Ca...

Page 421: ... not stored in the machine The DNS IP address is not registered Network not operating correctly 15 12 Authorization Error POP3 IMAP4 send authorization failed Incorrect IFAX user name or password Access was attempted by another device such as the PC POP3 IMAP4 settings incorrect 15 13 Receive Buffer Full Occurs only during manual reception Transmission cannot be received due to insufficient buffer...

Page 422: ...smission cannot be delivered to the final destination Destination file format is incorrect Could not create the destination for the file transmission 15 41 SMTP Receive Error Reception rejected because the transaction exceeded the limit for the Auth E mail RX setting 15 42 Off Ramp Gateway Error The delivery destination address was specified with Off Ramp Gateway OFF 15 43 Address Format Error For...

Page 423: ...IFF header is incorrect The TIFF file attachment is a type not supported The TIFF file attachment is corrupted Software error 15 64 TIFF Decompression Error The file received as an attachment caused the TIFF decompression error The TIFF format of the attachment is corrupted Software error 15 71 Not Binary Image Data The file could not be received because the attachment was not binary image data 15...

Page 424: ...1 Send Registration Error Could not receive the file for transfer to the final destination The format of the final destination or the transfer destination is incorrect Destinations are full so the final and transfer destinations could not be created 15 92 Memory Overflow Transmission could not be received because memory overflowed during the transaction 15 93 Memory Access Error Transaction could ...

Page 425: ...or hard disk 22 02 Tx or rx job stalled due to line disconnection at the other end The job started normally but did not finish normally data may or may not have been received fully Restart the machine 22 04 The machine cannot store received data in the SAF Update the ROM Replace the FCU 22 05 No G3 parameter confirmation answer Defective FCU board or firmware 23 00 Data read timeout during constru...

Page 426: ...hrough the LAN Between IFAX and PC 1 Network settings on the PC Check the network settings on the PC Is the IP address registered in the TCP IP properties in the network setup correct Check the IP address with the administrator of the network 2 Check that PC can connect with the machine Use the ping command on the PC to contact the machine At the MS DOS prompt type ping then the IP address of the ...

Page 427: ...s in the machine Ask the administrator to check 2 E mail server Make sure that the client devices which have an account in the server can send receive e mail Ask the administrator to check Send a test e mail with the machine s own number as the destination The machine receives the returned e mail if the communication is performed successfully Between e mail server and internet 1 E mail account on ...

Page 428: ...incorrect characters such as spaces Between e mail server and internet Router settings Use the ping command to contact the router Check that other devices connected to the router can sent data over the router Ask the administrator of the server to check Between e mail server and internet Error message by e mail from the network of the destination Check whether e mail can be sent to another address...

Page 429: ...wall Send by using another method Fax Internet Fax 4 Transmission sent manually Manual sending not supported 5 IP address of local machine registered Register the IP address 6 Remote terminal port number setting other than 1720 Send by specifying the port number 7 Specified port number correct Confirm the port number of the remote fax 8 DNS server registered when host name specified Contact the ne...

Page 430: ...narrow Request the network administrator to increase the bandwidth Raise the delay level IPFAX SW 01 Bit 0 to 3 IP Fax bandwidth is the same as the DCS speed Set IP Fax SW00 Bit 6 to 1 12 Remote fax cancelled transmission Check whether the remote fax cancelled the transmission ...

Page 431: ...he remote fax number 7 Firewall NAT is installed Cannot breach the firewall Send by using another method Fax Internet Fax 8 Transmission sent manually Manual sending not supported 9 IP address of local fax registered Register the IP address 10 DNS registered when host name specified Contact the network administrator 11 Remote fax a G3 fax Check that the remote fax is a G3 fax 12 G3 fax is connecte...

Page 432: ... power switched on Contact the network administrator 7 IP address host name of Gatekeeper correct Check the IP address host name 8 DNS server registered when Gatekeeper host name specified Contact the network administrator 9 Enable H 323 SW is set to on Check the settings See User Parameter SW 34 Bit 0 10 IP address of local fax registered Register the IP address of the local fax 11 Alias number o...

Page 433: ...ess Host name Check Point Action 1 LAN cable connected Check the LAN cable connection 2 Firewall NAT is installed Cannot breach the firewall Send by using another method Fax Internet Fax 3 IP address of local fax registered Register the IP address 4 Port number specified at remote sender fax if required Request the sender to specify the port number 5 Specified port number correct if required Reque...

Page 434: ...h the firewall Request the remote fax to send by using another method Fax Internet Fax 3 VoIP Gateway installed correctly Contact the network administrator 4 VoIP Gateway power switched on Contact the network administrator 5 IP address host name of specified VoIP Gateway correct on sender s side Request the remote fax to check the IP address host name 6 DNS server registered when host name specifi...

Page 435: ...ne displays this error code when the sender fax is a Ricoh model 4 Power to Gatekeeper switched on Contact the network administrator The sender machine displays this error code when the sender fax is a Ricoh model 5 IP address host name of Gatekeeper correct on the sender s side Request the sender to check the IP address host name The sender machine displays this error code when the sender fax is ...

Page 436: ...x Alias number registered Register the Alias number 10 Network bandwidth too narrow Request the system administrator to increase the bandwidth Lower the start modem reception baud rate on the receiving side IPFAX SW06 11 Remote fax cancelled transmission Check whether the remote fax cancelled the transmission 12 Local fax registered in Gatekeeper Contact the network administrator The sender machin...

Page 437: ...APPENDIX FAX SERVICE PROGRAM REVISION HISTORY Page Date Added Updated New None ...

Page 438: ......

Page 439: ...ption Bit Switches 102 Ifax Switch 001 016 00 0F Change the bit switches for internet fax settings for the fax option Bit Switches 103 Printer Switch 001 016 00 0F Change the bit switches for printer settings for the fax option Bit Switches 104 Communication Switch 001 032 00 1F Change the bit switches for communication settings for the fax option Bit Switches 105 G3 1 Switch 001 016 00 0F Change ...

Page 440: ...Switches 5 1 2 SP2 XXX RAM DATA 2 Mode No Function 101 RAM Read Write 001 Change RAM data for the fax board directly Service RAM Addresses 102 Memory Dump 001 G3 1 Memory Dump Print out RAM data for the fax board Service RAM Addresses 103 G3 1 NCU Parameters 001 023 CC 01 22 NCU parameter settings for the standard G3 board NCU Parameters ...

Page 441: ...ect Line Select the line type setting for the G3 1 line If the machine is installed on a PABX line select PABX PABX GND or PABX FLASH 002 PSTN Access Number Enter the PSTN access number for the G3 1 line 003 Memory Lock Disabled If the customer does not want to receive transmissions using Memory Lock on this line turn this SP on 107 IPFAX Port Settings 001 H323 Port 002 SIP Port 003 RAS Port 004 G...

Page 442: ...1 FAX SW 001 032 00 1F 5 1 4 SP4 XXX ROM VERSIONS 4 Mode No Function 101 002 007 FCU ROM Version Displays the FCU ROM version 102 002 065 Error Codes Displays the latest 64 fax error codes 103 002 004 G3 1 ROM Version Displays the G3 1 modem version ...

Page 443: ...files stored in the SAF memory 103 Reset Bit Switches 001 Resets the bit switches and user parameters 104 Factory setting 001 Resets the bit switches and user parameters user data in the SRAM and files in the SAF memory 105 Reset All Bit Switches 001 Initializes all the current bit switch settings 106 Reset Security Bit Switches 001 Initializes only the security bit switches If you select automati...

Page 444: ... the G3 1 line 002 G3 1 1 Communication Prints the protocol dump list of the last communication for the G3 1 line 105 All Files print out 001 Prints out all the user files in the SAF memory including confidential messages Do not use this function unless the customer is having trouble printing confidential messages or recovering files stored using the memory lock feature 106 Journal Print out 001 A...

Page 445: ...y 002 Printer 003 SC TRAP Stored 004 Decompression 005 Scanner 006 JOB SAF 007 Reconstruction 008 JBIG 009 G3CCU 010 Fax Job 011 CCU 012 Scanner Condition 108 IP Protocol Dump List 001 All Communications Prints the protocol dump list of all communications for the IP fax line 002 1 Communication Prints the protocol dump list of the last communication for the IP fax line ...

Page 446: ... XXX TEST MODES These are the test modes for PTT approval 7 Function 101 G3 1 Modem Tests 102 G3 1 DTMF Tests 103 Ringer Test 104 G3 1 V34 S2400baud 105 G3 1 V34 S2800baud 106 G3 1 V34 S3000baud 107 G3 1 V34 S3200baud 108 G3 1 V34 S3429baud 109 Message Test ...

Page 447: ...bled Set this bit to 1 before changing any dedicated transmission parameters Reset this bit to 0 after programming dedicated transmission parameters 1 Not used Do not change 2 Technical data printout on the Journal 0 Disabled 1 Enabled 1 Instead of the personal name the following data are listed on the Journal for each G3 communication e g 0000 1 32 2 V34 3 288 4 264 5 L0100 6 03 7 04 8 1 EQM valu...

Page 448: ...int When 1 is selected a line error mark is printed on the printout if a line error occurs during reception 5 G3 G4 communication parameter display 0 Disabled 1 Enabled This is a fault finding aid The LCD shows the key parameters see below This is normally disabled because it cancels the CSI display for the user Be sure to reset this bit to 0 after testing 6 Protocol dump list output after each co...

Page 449: ... All RDS systems are always locked out 0 1 1 0 Normally RDS systems are locked out but the user can temporarily switch RDS on to allow RDS operations to take place RDS will automatically be locked out again after a certain time which is stored in System Switch 03 Note that if an RDS operation takes place RDS will not switch off until this time limit has expired 1 1 At any time an RDS system can ac...

Page 450: ...tings System Switch 06 Not used Do not change the factory settings System Switch 07 Not used Do not change the factory settings System Switch 08 Not used Do not change the factory settings System Switch 09 SP No 1 101 010 No FUNCTION COMMENTS 0 Not used Do not change these settings 1 Inclusion of communications on the Journal when no image data was exchanged 0 Disabled 1 Enabled 0 Communications t...

Page 451: ... 6 Conditions for printing the protocol dump list 0 Print for all communications 1 Print only when there is a communication error This switch becomes effective only when system switch 00 bit 6 is set to 1 1 Set this bit to 1 when you wish to print a protocol dump list only for communications with errors 7 Priority given to various types of remote terminal ID when printing reports 0 RTI CSI Dial la...

Page 452: ...not change the factory settings System Switch 0B Not used Do not change the factory settings System Switch 0C Not used Do not change the factory settings System Switch 0D Not used Do not change the factory settings System Switch 0E SP No 1 101 015 No FUNCTION COMMENTS 0 1 Not used Do not change the settings 2 Not used This machine does not have the capture function 3 Action when the external hands...

Page 453: ...dresses However it has no effect on the NCU parameter settings and communication parameter RAM addresses Cross reference NCU country code SP No 2 103 001 for G3 1 00 France 11 USA 01 Germany 12 Asia 02 UK 13 Japan 03 Italy 14 Hong Kong 04 Austria 15 South Africa 05 Belgium 16 Australia 06 Denmark 17 New Zealand 07 Finland 18 Singapore 08 Ireland 19 Malaysia 09 Norway 1A China 0A Sweden 1B Taiwan 0...

Page 454: ...ders to be important G3 transmissions 1 Not used Japan Only 2 7 Not used Do not change the factory settings System Switch 12 SP No 1 101 019 No FUNCTION COMMENTS 0 7 TTI printing position in the main scan direction TTI 08 to 92 BCD mm Input even numbers only This setting determines the print start position for the TTI from the left edge of the paper If the TTI is moved too far to the right it may ...

Page 455: ...entering Energy Saver mode if there is a pending transmission file Bit 5 0 Bit 4 0 1 min Bit 5 0 Bit 4 1 30 min1 Bit 5 1 Bit 4 0 1 hour Bit 5 1 Bit 4 1 24 hours If there is a file waiting for transmission the machine does not go to Energy Saver mode during the selected period After transmitting the file if there is no file waiting for transmission the machine goes to the Energy Saver mode 6 7 Not ...

Page 456: ...ch 1A Not used do not change these settings System Switch 1B SP No 1 101 028 In this switch setting there is a limitation Do not select the same image quality in two modes e g these setting combination is not allowed Bit1 0 Bit 0 1 Text Bit3 0 Bit 2 0 Photo Diffusion Bit 6 0 Bit 5 0 Bit 4 0 Text No FUNCTION COMMENTS 0 1 Image Quality in Text mode Bit 1 0 Bit 0 0 Text Sharp Bit 1 0 Bit 0 1 Text Thi...

Page 457: ...settings System Switch 1D SP No 1 101 030 No FUNCTION COMMENTS 0 RTI CSI CPS code display 0 Enable 1 Disable 0 RTI CSI CPS codes are displayed on the top line of the LCD panel during communication 1 Codes are switched off no display 1 Not used Do not change this setting 2 Destination telephone number display limitation 0 OFF 1 ON When 1 is selected the destination telephone number display is limit...

Page 458: ...will overwrite the oldest communication records Note This setting is effective only when Automatic Journal printout is enabled but the machine cannot print the report e g no paper 1 Action when the SAF memory has become full during scanning 0 The current page is erased 1 The entire file is erased 0 If the SAF memory becomes full during scanning the successfully scanned pages are transmitted 1 If t...

Page 459: ...g 5 7 Not used Do not change the settings System Switch 1F SP No 1 101 032 No FUNCTION COMMENTS 0 Not used Do not change the settings 1 Report printout after an original jam during SAF storage or if the SAF memory fills up 0 Enabled 1 Disabled 0 When an original jams or the SAF memory overflows during scanning a report will be printed Change this bit to 1 if the customer does not want to have a re...

Page 460: ... Not used do not change the settings SP No 1 102 001 I fax Switch 01 SP No 1 102 002 No FUNCTION COMMENTS Original Line Resolution of TX Attachment File These settings set the maximum resolution of the original that the destination can receive 0 200x100 Standard 0 Not selected 1 Selected If more than one of these three bits is set to 1 the higher resolution has priority For example if both Bit 0 a...

Page 461: ...between sender and receiver to determine the setting mail cannot negotiate between terminals the mm inch selection is determined by the sender fax When this switch is Off 0 Images scanned in inches are sent in inches Images scanned in mm are sent in mm Images received in inches are transmitted in inches Images received in mm are transmitted in mm When this switch is On 1 Images scanned in inches a...

Page 462: ...t the sending station when a transmission error occurs This allows the customer to see which documents have not reached their intended destinations if sent to the wrong e mail addresses for example 0 Prints 1st page only 1 Prints all pages 2 3 Text String for Return Receipt This setting determines the text string output for the Return Receipt that confirms the transmission was received normally at...

Page 463: ...o the answer mail to confirm a reception 0 Does not add the media accept feature to the answer mail 1 Adds the media accept feature to the answer mail Use this bit switch if a problem occurs when the machine receives an answer mail which contains the media accept feature field 5 6 Not Used 7 Image Resolution of RX Text Mail This setting determines the image resolution of the received mail 0 200 x ...

Page 464: ... the information in the Subject line that indicates where the transmission originated can be used to determine automatically the destination folder for each e mail 1 Subject corresponding to mail post database 0 Standard subject 1 Mail post database subject The standard subject is replaced by the mail post database subject in the following three cases 1 When the service technician sets the service...

Page 465: ...dcasted using SMTP protocol are recorded in the Journal For example 1st destination Total number of destinations 9 in the Journal indicates a broadcast to 9 destinations 0 Not recorded 1 Recorded 1 I Fax Automatic Re dial Setting 0 OFF 1 ON Determines whether the I fax automatically redials when an error occurs 2 7 Not used I fax Switch 06 Not used do not change the settings SP No 1 102 007 I fax ...

Page 466: ...024 KB HEX The hexadecimal number you enter is multiplied by 4 KB to determine the amount of memory I fax Switch 09 SP No 1 102 010 No FUNCTION COMMENTS 0 3 Not used Do not change the settings 4 7 Restrict TX Retries This setting determines the number of retries when connection and transmission fails due to errors 01 F 1 15 Hex I fax Switch 0A Not used do not change the settings SP No 1 102 011 I ...

Page 467: ...elivery Method for SMTP RX Files This setting determines whether files received with SMTP protocol are delivered or output immediately 0 Off Files received via SMTP are output immediately without delivery 1 On Files received via SMTP are delivered immediately to their destinations 1 7 Not used ...

Page 468: ...n split because the size of the paper is smaller than the size of the document received When A5 is used to print an A4 size document for example 1 Repetition of data when the received page is longer than the printer paper 0 Off 1 On 1 Default 10 mm of the trailing edge of the previous page are repeated at the top of the next page 0 The next page continues from where the previous page stopped witho...

Page 469: ...disable usage for a paper feed station which has been specified by User Parameter Switch 0F 15 or which is used for the Specified Cassette Selection feature 1 2nd paper feed station usage for fax printing 0 Enabled 1 Disabled 2 7 Not used Do not change the settings Printer Switch 03 SP No 1 103 004 No FUNCTION COMMENTS 0 Length reduction of received data 0 Disabled 1 Enabled 0 Incoming pages are p...

Page 470: ... document is split into 2 pages Printer Switch 04 SP No 1 103 005 No FUNCTION COMMENTS 0 4 Maximum reducible length when length reduction is enabled with switch 03 0 above Maximum reducible length Paper length N x 5mm N is the decimal value of the binary setting of bits 0 to 4 Bit 4 Bit 3 Bit 2 Bit 1 Bit 0 Setting 0 0 0 0 0 0 mm 0 0 0 0 1 5 mm 0 0 1 0 0 20 mm 1 1 1 1 1 155 mm For A5 sideways and B...

Page 471: ...te has a suitable size of paper based on the paper size selection priority tables Cross reference Just size printing on off User switch 05 bit 5 1 7 Not used Do not change the settings Printer Switch 07 SP No 1 103 008 No FUNCTION COMMENTS 0 3 Not used Do not change the settings 4 List of destinations in the Communication Failure Report for broadcasting 0 All destinations 1 Only destinations where...

Page 472: ... has enough length to print all the received lines without reduction is selected first 1 Paper size selected for printing A4 width fax data 0 8 5 x 11 size 1 A4 size This switch determines which paper size is selected for printing A4 width fax data when the machine has both A4 and 8 5 x 11 size paper 2 Page separation 0 Enabled 1 Disabled 1 If all paper sizes in the machine require page separation...

Page 473: ...tion has taken place all the pages are reduced with the same reduction ratio 1 Only the last page is reduced to fit the selected paper size when page separation has taken place Other pages are printed without reduction Printer Switch 0F SP No 1 103 016 No FUNCTION COMMENTS 0 1 Smoothing feature Bit 1 0 Bit 0 0 Disabled Bit 1 0 Bit 0 1 Disabled Bit 1 1 Bit 0 0 Enabled Bit 1 1 Bit 0 1 Not used 0 0 0...

Page 474: ... Bit 2 0 MH only Bit 3 0 Bit 2 1 MH MR Bit 3 1 Bit 2 0 MH MR MMR Bit 3 1 Bit 2 1 MH MR MMR JBIG These bits determine the compression capabilities to be used in the transmission and to be declared in phase B handshaking of the T 30 protocol 4 Not used Do not change the settings 5 JBIG compression method Reception 0 Only basic supported 1 Basic and optional both supported Change the setting when com...

Page 475: ...sed The setting determined by these bits is informed to the transmitting terminal in the pre message protocol exchange in the DIS NSF frames Communication Switch 02 SP No 1 104 003 No FUNCTION COMMENTS 0 G3 Burst error threshold 0 Low 1 High If there are more consecutive error lines in the received page than the threshold the machine will send a negative response The Low and High threshold values ...

Page 476: ...N or PIN This bit is ignored for memory transmissions or if ECM is being used 4 7 Not used Do not change the settings Communication Switch 03 SP No 1 104 004 No FUNCTION COMMENTS 0 7 Maximum number of page retransmissions in a G3 memory transmission 00 FF Hex times This setting is not used if ECM is switched on Default setting 03 H Communication Switch 04 Not used do not change the settings Commun...

Page 477: ...with this switch x 2 sec Communication Switch 0A SP No 1 104 011 No FUNCTION COMMENTS 0 Point of resumption of memory transmission upon redialing 0 From the error page 1 From page 1 0 The transmission begins from the page where transmission failed the previous time 1 Transmission begins from the first page using normal memory transmission 1 7 Not used Do not change the settings Communication Switc...

Page 478: ...essages If this setting is kept at 0 the machine will detect ringing signals and go into receive mode even if there is no memory available This will result in communication failure Communication Switch 0E SP No 1 104 015 No FUNCTION COMMENTS 0 7 Minimum interval between automatic dialing attempts 06 to FF Hex unit 2 s e g 06 H 12 s This value is the minimum time that the machine waits before it di...

Page 479: ...1 No FUNCTION COMMENTS 0 Inch to mm conversion during transmission 0 Disabled 1 Enabled 0 In immediate transmission data scanned in inch format are transmitted without conversion In memory transmission data stored in the SAF memory in mm format are transmitted without conversion Note When storing the scanned data into SAF memory the fax unit always converts the data into mm format 1 The machine co...

Page 480: ...sed do not change the settings Communication Switch 17 Not used do not change the settings Communication Switch 18 Not used do not change the settings Communication Switch 19 Not used do not change the settings Communication Switch 1A Not used do not change the settings Communication Switch 1B SP No 1 104 028 No FUNCTION COMMENTS 0 7 Extension access code 0 to 7 to turn V 8 protocol On Off 0 On 1 ...

Page 481: ...cation switch 1B Example If 8 is the PSTN access code set bit 0 to 1 When the machine detects 8 as the first dialed number it automatically disables V 8 protocol If 9 is the PSTN access code use bit 1 2 7 Not used Do not change the settings Communication Switch 1D Not used do not change the settings Communication Switch 1E Not used do not change the settings Communication Switch 1F Not used do not...

Page 482: ...t these bits after testing 2 Monitor speaker during memory transmission 0 Disabled 1 Enabled 1 The monitor speaker is enabled during memory transmission 3 7 Not used Do not change the settings G3 Switch 01 SP No 1 105 002 No FUNCTION COMMENTS 0 3 Not used Do not change the settings 4 DIS frame length 0 10 bytes 1 4 bytes 1 The bytes in the DIS frame after the 4th byte will not be transmitted set t...

Page 483: ...ge the settings 7 Short preamble 0 Disabled 1 Enabled Refer to Appendix B in the Group 3 Facsimile Manual for details about Short Preamble G3 Switch 03 SP No 1 105 004 No FUNCTION COMMENTS 0 DIS detection number Echo countermeasure 0 1 1 2 0 The machine will hang up if it receives the same DIS frame twice 1 Before sending DCS the machine will wait for the second DIS which is caused by echo on the ...

Page 484: ...en using ECM the machine sends a CTC to drop back the modem rate after receiving four PPRs PPR CTC These are ECM protocol signals This bit is not effective in V 34 communications 5 Modem rate used for the next page after receiving a negative code RTN or PIN 0 No change 1 Fallback 1 The machine s tx modem rate will fall back before sending the next page if a negative code is received This bit is ig...

Page 485: ...No 1 105 006 No FUNCTION COMMENTS 0 3 Initial Tx modem rate These bits set the initial starting modem rate for transmission Use the dedicated transmission parameters if you need to change this for specific receivers If a modem rate 14 4 kbps or slower is selected V 8 protocol should be disabled manually Cross reference V 8 protocol on off G3 switch 03 bit2 Bit 3 Bit 2 Bit 1 Bit 0 bps 0 0 0 1 2 4k ...

Page 486: ...he settings G3 Switch 06 SP No 1 105 007 No FUNCTION COMMENTS 0 3 Initial Rx modem rate These bits set the initial starting modem rate for reception Use a lower setting if high speeds pose problems during reception If a modem rate 14 4 kbps or slower is selected V 8 protocol should be disabled manually Cross reference V 8 protocol on off G3 switch 03 bit2 Bit 3 Bit 2 Bit 1 Bit 0 bps 0 0 0 1 2 4k 0...

Page 487: ...to inform the transmitting terminal of the available modem type for the machine in receive mode If V 34 is not selected V 8 protocol must be disabled manually Cross reference V 8 protocol on off G3 switch 03 bit2 Bit 7 Bit 6 Bit 5 Bit 4 Setting 0 0 0 1 V 27ter 0 0 1 0 V 27ter V 29 0 0 1 1 V 27ter V 29 V 33 0 1 0 0 V 27ter V 29 V 17 V 33 0 1 0 1 V 27ter V 29 V 17 V33 V 34 Other settings Not used ...

Page 488: ...error Modem rate fallback occurs frequently This setting is not effective in V 34 communications 2 3 PSTN cable equalizer rx mode Internal Bit 3 0 Bit 2 0 None Bit 3 0 Bit 2 1 Low Bit 3 1 Bit 2 0 Medium Bit 3 1 Bit 2 1 High Use a higher setting if there is signal loss at higher frequencies because of the length of wire between the modem and the telephone exchange Also try using the cable equalizer...

Page 489: ...do not change the settings G3 Switch 09 Not used do not change the settings G3 Switch 0A SP No 1 105 011 No FUNCTION COMMENTS 0 1 Maximum allowable carrier drop during image data reception Bit 1 0 Bit 0 0 200 Bit 1 0 Bit 0 1 400 Bit 1 1 Bit 0 0 800 Bit 1 1 Bit 0 1 Reserved These bits set the acceptable modem carrier drop time Try using a longer setting if error code 0 22 is frequent 2 Select cance...

Page 490: ...ta and sends CFR This is outside the T 30 recommendation But if this delay occurs set this bit to 1 to give the sending machine more time to send data Refer to error code 0 20 ITU T T 30 recommendation The first line should come within 5 s of CFR 7 Not used Do not change the settings G3 Switch 0B Not used do not change the settings G3 Switch 0C Not used do not change the settings G3 Switch 0D Not ...

Page 491: ... change this bit to 1 1 Alarm when the handset is off hook at the end of communication 0 Disabled 1 Enabled If the customer wants to hear an alarm if the handset is off hook at the end of fax communication change this bit to 1 2 3 Not used Do not change the settings 4 Sidaa manual calibration setting 0 Off 1 On 1 manually calibrates for communication with a line whose current change occurs such as...

Page 492: ...a the gatekeeper for IP Fax 5 IP Fax T30 bit signal reverse 0 LSB first 1 MSB first Reverses the T30 bit signal 6 IP Fax max bit rate setting 0 Not affected 1 Affected When 0 is selected the max bit rate does not affect the value of the DIS DCS When 1 is selected the max bit rate affects the value of the DIS DCS 7 IP Fax received telephone number confirmation 0 No confirmation 1 Confirmation When ...

Page 493: ... packets Bit3 Bit2 Bit1 Bit0 Setting 0 0 0 0 Level 0 0 0 0 1 Level 1 0 0 1 0 Level 2 0 0 1 1 Level 3 4 7 IP Fax preamble wait time setting Selects the preamble wait time 00 to 0f There are 16 values in this 4 bit binary switch combination Waiting time set value level x 100 ms Max 0f 1500 ms Min 00 No wait time The default is 0000 00H IP Fax Switch 02 SP No 1 111 003 No FUNCTION COMMENTS 0 IP Fax b...

Page 494: ... no tunneled H 245 is transmitted via CCM 4 Message reception selection from non registered SIP server 0 Answer 1 Not answer 0 This answers the INVITE message from the SIP server not registered for the machine 1 This does not receive the INVITE message from the SIP server not registered for the machine and send a refusal message 5 ECM communication setting 0 No limit for image compression 1 Limit ...

Page 495: ... standard 2 Not used Do not change this setting 3 ECM frame size selection at transmitting 0 256byte 1 64byte Selects the ECM frame size for sending 4 DIS detection times for echo prevention 0 1 time 1 2 times Sets the number of times for DIS to detect echoes 5 CTC transmission selection 0 PPRx1 1 PPRx4 When 0 is selected the transmission condition is decided by error frame numbers When 1 is selec...

Page 496: ...t change these settings IP Fax Switch 05 SP No 1 111 006 No FUNCTION COMMENTS 0 3 Modem bit rate setting for transmission Sets the modem bit rate for transmission The default is 0110 14 4K bps Bit 4 Bit 3 Bit 2 Bit 1 0 0 0 1 2400 bps 0 0 1 1 4800 bps 0 0 1 1 7200 bps 0 1 0 0 9600 bps 0 1 0 1 12 0 Kbps 0 1 1 0 14 4 Kbps 0 1 1 1 16 8 Kbps 1 0 0 0 19 2 Kbps 1 0 0 1 21 6 Kbps 1 0 1 0 24 0 Kbps 1 0 1 1...

Page 497: ...4 0 V34 Bit 5 1 Bit 4 1 Not used V34 is not supported for IP Fax communication 6 7 Not used Do not change these settings IP Fax Switch 06 SP No 1 111 007 No FUNCTION COMMENTS 0 3 Modem bit rate setting for reception Sets the modem bit rate for reception The default is 0110 14 4K bps Bit 3 Bit 2 Bit 1 Bit 0 0 0 0 1 2400 bps 0 0 1 0 4800 bps 0 0 1 1 7200 bps 0 1 0 0 9600 bps 0 1 0 1 12 0 Kbps 0 1 1 ...

Page 498: ... 0 0 1 V27ter 0 0 1 0 V27ter V29 0 0 1 1 V27ter V29 V33 invalid 0 1 0 0 V27ter V29 V17 0 1 0 1 V27ter V29 V17 V34 V34 is not supported for IP Fax communication IP Fax Switch 07 SP No 1 111 008 No FUNCTION COMMENTS 0 TSI information 0 Not added 1 Added Adds or does not add TSI information to NSS S 1 DCN transmission setting at T1 timeout 0 Not transmitted 1 Transmitted Transmits or does not transmi...

Page 499: ...no CSI registration 0 Not transmitted 1 Transmitted When 0 is selected frame data is enabled When 1 is selected the transmitted data is all spaces 6 7 Not used Do not change these settings IP Fax Switch 08 SP No 1 111 009 No FUNCTION COMMENTS 0 1 T1 timer adjustment Adjusts the T1 timer The default is 00 35 seconds Bit 1 0 Bit 0 0 35 sec Bit 1 0 Bit 0 1 40 sec Bit 1 1 Bit 0 0 50 sec Bit 1 1 Bit 0 ...

Page 500: ... 0 180 sec Bit 5 1 Bit 4 1 240 sec Adjusts the fail safe timer This timer sets the interval between setup data transmission and T 38 phase decision If your destination return is late on the network or G3 fax return is late adjust the longer interval timer The default is 00 75 seconds 6 7 Not used Do not change these settings ...

Page 501: ... Remarks column The RAM is programmed in hex code unless BCD is included in the Unit column Address Function 680500 Country Area code for NCU parameters Use the Hex value to program the country area code directly into this address or use the decimal value to program it using SP2 103 001 Country Area Decimal Hex Country Area Decimal Hex France 00 00 USA 17 11 Germany 01 01 Asia 18 12 UK 02 02 Hong ...

Page 502: ...high byte Hz BCD If both addresses contain FF H tone detection is disabled 680505 PSTN dial tone frequency upper limit low byte 680506 PSTN dial tone frequency lower limit high byte Hz BCD If both addresses contain FF H tone detection is disabled 680507 PSTN dial tone frequency lower limit low byte 680508 PSTN dial tone detection time 20 ms If 680508 contains FF H the machine pauses for the pause ...

Page 503: ... Hz BCD If both addresses contain FF H tone detection is disabled 680514 PSTN busy tone frequency upper limit low byte 680515 PSTN busy tone frequency lower limit high byte Hz BCD If both addresses contain FF H tone detection is disabled 680516 PSTN busy tone frequency lower limit low byte 680517 PABX dial tone frequency upper limit high byte Hz BCD If both addresses contain FF H tone detection is...

Page 504: ... tone off detection time 20 ms 680524 PABX detection time for silent period after ringback tone detected LOW 20 ms If both addresses contain FF H tone detection is disabled 680525 PABX detection time for silent period after ringback tone detected HIGH 20 ms 680526 PABX busy tone frequency upper limit high byte Hz BCD If both addresses contain FF H tone detection is disabled 680527 PABX busy tone f...

Page 505: ... Bit 0 0 75 Bits 2 and 3 must always be kept at 0 Bit 1 0 Bit 0 0 50 Bits 2 and 3 must always be kept at 0 Bit 1 0 Bit 0 0 25 Bit 1 0 Bit 0 0 12 5 Bits 7 6 5 4 number of cycles required for cadence detection 680534 International dial tone frequency upper limit high byte Hz BCD If both addresses contain FF H tone detection is disabled 680535 International dial tone frequency upper limit low byte 68...

Page 506: ... addresses contain FF H tone detection is disabled 680540 Country dial tone upper frequency limit LOW 680541 Country dial tone lower frequency limit HIGH If both addresses contain FF H tone detection is disabled 680542 Country dial tone lower frequency limit LOW 680543 Country dial tone detection time 20 ms If 680543 contains FF the machine pauses for the pause time 680548 680549 680544 Country di...

Page 507: ...losure and DO relay opening or closing 1 ms See Notes 3 6 and 8 SP2 103 015 parameter 14 This parameter is only valid in Europe 68054E Minimum pause between dialed digits pulse dial mode 20 ms See Note 3 and 8 SP2 103 016 parameter 15 68054F Time waited when a pause is entered at the operation panel SP2 103 017 parameter 16 See Note 3 680550 DTMF tone on time 1 ms SP2 103 018 parameter 17 680551 D...

Page 508: ...680557 Time between 68054Dh NCU parameter 14 and 68054Eh NCU parameter 15 1 ms This parameter takes effect when the country code is set to France 680558 Not used Do not change the setting 680559 Grounding time ground start mode 20 ms The Gs relay is closed for this interval 68055A Break time flash start mode 1 ms The OHDI relay is open for this interval 68055B International dial access code High B...

Page 509: ... not change the settings 680565 Long distance call prefix HIGH BCD For a code of 0 680565 FF 680566 FF 680566 Long distance call prefix LOW BCD 680567 to 680571 Not used Do not change the settings 680572 Acceptable ringing signal frequency range 1 upper limit 1000 N Hz SP2 103 003 parameter 02 680573 Acceptable ringing signal frequency range 1 lower limit SP2 103 004 parameter 03 680574 Acceptable...

Page 510: ...580 Not used Do not change the settings 680581 Interval between dialing the last digit and switching the Oh relay over to the external telephone when dialing from the operation panel in handset mode 20 ms Factory setting 500 ms 680582 Bits 0 and 1 Handset off hook detection time Bit 1 0 Bit 0 0 200 ms Bit 1 0 Bit 0 1 800 ms Other Not used Bits 2 and 3 Handset on hook detection time Bit 3 0 Bit 2 0...

Page 511: ...ntain FF H tone detection is disabled 6805A7 Acceptable CNG detection frequency upper limit low byte 6805A8 Acceptable CNG detection frequency lower limit high byte BCD Hz If both addresses contain FF H tone detection is disabled 6805A9 Acceptable CNG detection frequency lower limit low byte 6805AA Not used Do not change the setting 6805AB CNG on time 20 ms Factory setting 500 ms 6805AC CNG off ti...

Page 512: ...0 ms Factory setting 360 ms 6805B4 PSTN Tx level from the modem N 3 dBm SP2 103 002 parameter 01 6805B5 PSTN 1100 Hz tone transmission level N 6805B4 0 5N 6805B5 3 5 dB See Note 7 6805B6 PSTN 2100 Hz tone transmission level N6805B4 0 5N 6805B6 3 dB See Note 7 6805B7 PABX Tx level from the modem dBm 6805B8 PABX 1100 Hz tone transmission level N 6805B7 0 5N 6805B8 dB 6805B9 PABX 2100 Hz tone transmi...

Page 513: ...ignal Bit 3 sets the call signal impedance Bit 2 0 RT 0 Low 1 RT 1 High Bit 3 0 RZ 0 High 1 RZ 1 Composite 6805E5 Bit 0 sets the ring detection method Bit 1 sets the ring detection method when fixed Bit 0 0 Auto If any setting is changed select a setting that is higher than the default setting 1 Fixed Bit 1 0 Use RDTP 1 Use RDTN Bits 2 to 7 Not used NOTES 1 If a setting is not required store FF in...

Page 514: ...arameter 5 The calculated level must be between 0 and 10 The attenuation levels calculated from RAM data are High frequency tone 0 5 x N680552 680554 3 5 dBm 0 5 x N680555 dBm Low frequency tone 0 5 x N680552 680554 N680553 3 5 dBm 0 5 x N680555 N680553 dBm N680552 for example means the value stored in address 680552 H 6 68054A Europe Between Ds opening and Di opening France Between Ds closing and...

Page 515: ... Switch 00 to 1 2 Enter Address Book Management mode User Tools System Settings Administrator Tools Address Book Management 3 Select the address book that you want to program 4 Press the Dest Key to enter the fax and e mail parameter settings 5 For the fax parameter select Fax Settings for the E mail parameter select E mail Settings 6 Press the OK key and then press Start key Make sure that the LE...

Page 516: ...multiplied by 1 second Range 0 to 120 s 00h to 78h FFh The local NCU parameter factory setting is used Do not program a value between 79h and FEh Switch 01 No FUNCTION COMMENTS 0 4 Tx level If communication with a particular remote terminal often contains errors the signal level may be inappropriate Adjust the Tx level for communications with that terminal until the results are better If the setti...

Page 517: ...oms occurs Communication error with error codes such as 0 20 0 23 etc Modem rate fallback occurs frequently Do not use settings other than listed on the left If the setting is Disabled the bit switch setting is used Switch 02 No FUNCTION COMMENTS 0 3 Initial Tx modem rate If training with a particular remote terminal always takes too long the initial modem rate may be too high Reduce the initial T...

Page 518: ... inch only is selected the printed copy may be slightly distorted at the other end if that machine uses mm based resolutions If the setting is Disabled the bit switch setting is used 2 3 DIS NSF detection method Bit 3 0 Bit 2 0 First DIS or NSF Bit 3 0 Bit 2 1 Second DIS or NSF Bit 3 1 Bit 2 0 Not used Bit 3 1 Bit 2 1 Disabled 0 1 Use this setting if echoes on the line are interfering with the set...

Page 519: ...setting is used 6 7 ECM during transmission Bit 7 0 Bit 6 0 Off Bit 7 0 Bit 6 1 On Bit 7 1 Bit 6 0 Not used Bit 7 1 Bit 6 1 Disabled For example if ECM is switched on but is not wanted when sending to a particular terminal use the 0 0 setting V 8 V 34 protocol and JBIG compression are automatically disabled if ECM is disabled If the setting is Disabled the bit switch setting is used Switch 04 Not ...

Page 520: ...sion mode for e mail attachments 0 Off 1 On Switches MR compression on and off for files attached to e mails for sending 2 MMR Compression mode for e mail attachments 0 Off 1 On Switches MMR compression on and off for files attached to e mails for sending 3 6 Not used Do not change these settings 7 Designates the bits to reference for compression method of e mail attachments 0 Registered Bit 0 to ...

Page 521: ...ginal width of e mail attachment A3 0 Off 1 On Sets the original width of the e mail attachment as A3 3 6 Not used Do not change these settings 7 Designates the bits to reference for original size of e mail attachments 0 Registered Bit 0 to 6 1 No registration The 0 selection default references the settings for Bits 00 01 02 above The 1 selection ignores the selections of Bits 00 01 02 Switch 02 N...

Page 522: ...400 3 Not used Do not change these settings 4 Line resolution of e mail attachment 400 x 400 0 Off 1 On Sets the line resolution of the e mail attachment as 400 x 400 5 6 Not used Do not change these settings 7 Designates the bits to reference for original size of e mail attachments 0 Registered Bit 0 to 6 1 No registration The 0 selection default references the settings for Bits 00 01 02 04 above...

Page 523: ...emand of reception confirmation to a message when transmitting This machine updates the reception capability to the address book when receiving 1 7 Not used Do not change these settings Switch 05 No FUNCTION COMMENTS 0 Directr transmission selection to SMTP server 0 ON 1 OFF Allows or does not allow the direct transmission to SMTP server 1 7 Not used Do not change these settings Switch 06 Not used...

Page 524: ...6 Russian Bit17 Traditional Chinese Bit18 Simplified Chinese Bit19 Hangul 680018 H Total program checksum low 680019 H Total program checksum high 680020 to 68003F H System bit switches 680050 to 68005F H Printer bit switches 680060 to 68007F H Communication bit switches 680080 to 68008F H G3 bit switches 680090 to 68009F H G3 2 bit switches Not used 6800A0 to 6800AF H G3 3 bit switches Not used 6...

Page 525: ...tomatic communication failure report and transfer result report output 0 Off 1 On Bits 2 to 3 Not used Bit 4 Indicates the parties 0 Not indicated 1 Indicated Bit 5 Include sender s name on reports 0 Off 1 On Bit 6 Not used Bit 7 Inclusion of a sample image on reports 0 Off 1 On 6800D5 H User parameter switch 05 SWUSR_05 Bit 0 Substitute reception when the base copier is in an SC condition 0 Enabl...

Page 526: ...7 Not used 6800DB H User parameter switch 11 SWUSR_0B Bits 0 and 1 Not used Bit 2 White original detection 0 Off 1 On alarm and alert message on the LCD Bits 3 and 4 Not used Bit 6 Printout of messages received while acting as a forwarding station 0 Off 1 On Bit 7 Not used 6800DC H User parameter switch 12 SWUSR_0C Not used 6800DD H User parameter switch 13 SWUSR_0D Not used 6800DE H User paramete...

Page 527: ...ot used Bit 2 Inclusion of the Add button when a sequence of Quick Speed dials is selected for broadcasting 0 Not needed 1 Needed Bit 3 Not used Bit 4 Reconfirmation of an address before press Start key 0 Not displayed 1 Displayed Bits 5 and 6 Not used Bit 7 Press Start key without an original when using the on hook dial or the external telephone 0 displays Cannot detect original size 1 Receives f...

Page 528: ...ing 0 0 0 0 0 min 0 0 0 1 1 min 1 1 1 0 14 min 1 1 1 1 15 min Bits 6 and 7 Not used 6800E5 H User parameter switch 21 SWUSR_15 Bit 0 Print results of sending reception notice request message 0 Disabled print only when error occurs 1 Enabled Bit 1 Respond to e mail reception acknowledgment request 0 Disabled 1 Enabled Bit 2 Not used Bit 3 File format for forwarded folders 0 TIFF 1 PDF Bit 4 Transmi...

Page 529: ... 0 Quotation priority for a destination when there is no destination of the specified type 0 Paper output priority Priority order 1 IP fax destination 2 Fax Number 3 E mail address 4 Folder 1 Electric putout order Priority order 1 E mail address 2 Folder 3 IP fax destination 4 Fax number Bits 1 to 7 Not used 6800F1 H User parameter switch 33 SWUSR_21 Not used 6800F2 H User parameter switch 34 SWUS...

Page 530: ...3 H Number of PSTN 1 CSI characters Hex 680344 H Number of PSTN 2 CSI characters Hex Not used 680345 H Number of PSTN 3 CSI characters Hex Not used If the number of characters is less than the maximum 20 for RTI 64 for TTI add a stop code 00 H after the last character 680370 H ID for transmission and reception Read only Do not change the settings 680374 to 680375 H Envelopment ID for the envelopme...

Page 531: ... ASCII 688F0E H Proxy server Sub Max 128 characters ASCII 688F8E H Redirect server Main Max 128 characters ASCII 68900E H Redirect server Sub Max 128 characters ASCII 68908E H Registrar server Main Max 128 characters ASCII 68910E H Registrar server Sub Max 128 characters ASCII 68918E H Gatekeeper server address Main Max 128 characters ASCII 68920E H Gatekeeper server address Sub Max 128 characters...

Page 532: ...0 Disabled 1 Enabled 68AFD9 H SIP digest authentication function 0 Disabled 1 Enabled 68AFDA H IP Fax backup data 00 600 H 69ECBE H 69ECDE H Dial tone detection parameter Max 11 x 3 lines This initializes following order 0x04 0x40 0x03 0x60 0x64 0xf4 0x01 0x64 0x04 0xc8 0x00 ...

Page 533: ...D567 PAPER FEED UNIT PB1030 REVISION HISTORY Page Date Added Updated New None ...

Page 534: ......

Page 535: ...1 1 1 PAPER TRAY UNIT 1 1 1 1 PAPER TRAY UNIT 1 If optional tray heater is not installed 1 If optional tray heater is installed 1 1 1 2 FEED ROLLER AND FRICTION PAD 2 1 2 SENSORS 3 1 3 DRIVE 4 1 3 1 DRIVE BLOCK 4 1 3 2 PAPER FEED MOTOR 5 1 3 3 PAPER FEED CLUTCH 5 1 3 4 TRAY MAIN BOARD 6 ...

Page 536: ......

Page 537: ...Refer to section Paper Tray Unit Heater in the installation on the Field Service Manual and do following Unscrew the ground line Unclamp the heater harness clamps Disconnect the heater harness clamps Unwrap and remove the core 3 Pull the relay harness down and out through the hole in the PSU bracket and then pull it all the way in through the hole at the rear of the main paper tray unit 4 Remove t...

Page 538: ...Paper Tray Unit D567 2 SM 1 1 2 FEED ROLLER AND FRICTION PAD 1 Take the tray out of the paper tray unit 2 Clip ring A 3 Shaft assembly B 4 feed roller C x 1 5 Friction pad D ...

Page 539: ...Sensors SM 3 D567 D567 Paper Feed Unit PB1030 1 2 SENSORS 1 Remove the paper tray unit from the copier p 1 2 Open the PTU s right door A 3 Paper end sensor B x 1 4 Paper feed sensor C feeler D x 1 x 1 ...

Page 540: ...Drive D567 4 SM 1 3 DRIVE 1 3 1 DRIVE BLOCK 1 Remove the paper tray unit from the copier p 1 2 Open the paper tray unit s right door A 3 Drive block B x 4 ...

Page 541: ... PB1030 1 3 2 PAPER FEED MOTOR 1 Drive block p 4 2 Paper feed motor A x 1 1 3 3 PAPER FEED CLUTCH 1 Drive block p 4 2 Detach the clutch cover A x 1 x 2 3 Paper feed clutch B x 1 Detach the connector from the board side not the clutch side ...

Page 542: ...Drive D567 6 SM 1 3 4 TRAY MAIN BOARD 1 Drive block p 4 2 Tray main board A x 2 all connectors ...

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