Rheonics | Switzerland | U.S.A.
SRV, SRD, SRV-FPC, SRD-FPC Installation and Intrinsic Safety Manual
P. 31
Version 2.0, Updated: October 29, 2020
Rheonics GmbH, Klosterstrasse 19, 8406 Winterthur, Switzerland
©Rheonics. Rheonics confidential and proprietary information.
6. Maintenance
6.1. External Maintenance
The Rheonics sensors can be externally cleaned and maintained with a dry clean cloth.
6.2. Sensor Maintenance
The sensor can be maintained by switching off the power, removing the probe from the process and
cleaning the probe with a solvent compatible with 316SS. After cleaning the probe clean and dry the
sensor with compressed air before you insert it back it the process. It is not recommended to use any
Ultrasonic Bath cleaning.
6.3. Internal Maintenance
Please make sure that the internals of the unit always stay dry and clean. There are no user maintainable
components inside the electronic compartment.
7. Returning Equipment to the factory
Instructions for Returning Your Instrument for Service
The following information will help you return your instrument to Rheonics and will ensure that your
order is processed promptly. To request details, contact your local Rheonics distributor or contact one of
our offices directly.
Please follow these easy steps to return your instrument for factory service:
1)
To obtain a Return Materials Authorization (RMA) number from Rheonics, submit a
support ticket with subject “RMA Request for EX sensor” –
https://support.rheonics.com/support/tickets/new
2)
Rheonics Support Team will provide you with an RMA Number/Reference number to be
used with the shipment.
3)
Pack your instrument carefully. Use the original packaging and foam or bubble wrap and
include the Reference Number/RMA number with the unit(s).
Ship the unit(s) to the following address:
Rheonics GmbH
Klosterstrasse. 19
8406 Winterthur Switzerland
Tel: +41 (0)52 511 32 00
RMA/Reference Number:
(Your Number
–
supplied by Rheonics)
